Find operational support grade Jobs in dublin 18, d

Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Onboarding Specialist (with German language)
TELUS Digital —Dublin, County Dublin
- €36,400 a year
- No weekends
- Microsoft Excel
- English
- AI
- Relocation assistance
Educational Development Lead: Curriculum Design
National College of Art & Design —Dublin, County Dublin
- €60,611–€78,795 a year
- Full-time
- Doctoral degree
- Bachelor's degree
- Agile
- Annual leave
9d
Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud
Google —Dublin, County Dublin
- Weekend availability
- Sales
- Engineering
- Bachelor's degree
Technical Writer - Telecoms and Cybersecurity
Enea —Dublin, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Office
- Linux
Product Owner - AI Team
MyComplianceOffice —Dublin, County Dublin
- Computer Science
- DevOps
- Master's degree
SIAM Major Incident Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
Procurement Operations Manager
Harvey —Dublin, County Dublin
- Full-time
Software Development Engineer II - Data and Analytics
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- AWS
Senior Vice President, Truata – Privacy-Enhancing Technology
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Leadership
9d
Software Engineering Architect
Salesforce —Dublin, County Dublin
- Full-time
- Java
- Continuous improvement
- Mentoring
Senior Full Stack Engineer - Oliver Wyman
Marsh —Dublin, County Dublin
- Full-time
- Master's degree
- Agile
- AI
Machine Learning Systems Engineer
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Computer Science
- System design
7d
Java Technical Lead
Elwood Roberts —Dublin, County Dublin
- €80,000–€90,000 a month
- Full-time
- Java
- AWS
- Leadership
Quick apply
Business & Operations Manager Surgical Directorate
Beaumont Hospital —Dublin, County Dublin
- €83,911–€101,207 a year
- Full-time
- Management
- Master's degree
- Analysis skills
6d
CAMO Engineer
Willis Lease Finance Corporation —Dublin, County Dublin
- Engineering
- Maintenance
- Microsoft Office
Integration Engineer
U.S. Bank National Association —DUBLIN 18, County Dublin
- €85,765–€100,900 a year
- Full-time
- Azure
- Java
- Master's degree
CNM3 Patient Flow
Beaumont Hospital —Dublin, County Dublin
- Full-time
- Acute care
- IT
- Acute care
8d
Head of Energy Operations
Veolia Energy Services Ireland Limited. —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Engineering
Quick apply
10h
Engineering Lead
Accenture —Dublin, County Dublin
- Full-time
- System design
- Master's degree
- AI

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Lean Six Sigma Digital Transformation Leader

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Lean
Process improvement
Microsoft Office
Profit and loss
Six Sigma
Analysis skills
Project management
Presentation skills
Bachelor's degree
Computer skills
Data visualisation
AI
Business
Leadership
Communication skills

Full job description

Overview:

Job Title: Lean Six Sigma Digital Transformation (LSDT) Leader

Department: Operations

Management Responsibility for: NA

Travel Required: Yes / Infrequent

Reports to: Sr Director of Operations

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts
Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA
Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation)
Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk)
Ability to understand and explain complex problem in layman language
Conduct Design Thinking Workshops
The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales)

Special credentials

Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience in supporting large portfolio teams (500+) as LSDT leader

Required Skills

Technical & Functional Skills

Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred
Technical support, Customer Service, Trust & Safety domain experience preferred

Qualifications & Skills

Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred.
12+ years of experience in process improvement, operational excellence, or business transformation.
Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
Strong analytical skills with experience in data visualization and reporting tools
Excellent leadership, coaching, and stakeholder management skills.
Strong communication & presentation skills with the ability to influence at all levels of the organization.
Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

Continuous improvement using Lean Six Sigma methodology
Kaizen, FEMEA, ADKAR
Data-driven decision-making
Change management
Continuous improvement mindset
Collaboration and stakeholder influence
Superior analytical ability
Superior communication skills
Commercially astute (P&L, Revenue Generation, Cost Optimization)
Flexibility & Availability
Sound reasoning & judgement
Excellent leadership and management skills
Planning and organizing
Lead by example / integrity
Critical thinking & problem solving
Employee & Client satisfaction orientated
Self-motivated and can motivate others
Highly advanced team building skills
Strategic and commercial thinker
High levels of resilience and focus
Coaching & developing managers into leaders
Advanced facilitation & presentation skills
Advanced KPI, SLA, OLA, XLA knowledge and understanding
Staffing & Billing models
Risk & compliance

#LI-CW1

Apply Now

Refine Your Search

operational support grade jobs in dublin 18, d

Lean Six Sigma Digital Transformation Leader

Customer Onboarding Specialist (with German language)

Educational Development Lead: Curriculum Design

Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud

Technical Writer - Telecoms and Cybersecurity

Product Owner - AI Team

SIAM Major Incident Manager

Procurement Operations Manager

Software Development Engineer II - Data and Analytics

Senior Vice President, Truata – Privacy-Enhancing Technology

Software Engineering Architect

Senior Full Stack Engineer - Oliver Wyman

Machine Learning Systems Engineer

Java Technical Lead

Business & Operations Manager Surgical Directorate

CAMO Engineer

Integration Engineer

CNM3 Patient Flow

Head of Energy Operations

Engineering Lead

I want to receive the latest job alerts for operational support grade in dublin 18, d

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