GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
To lead and manage a department that delivers an exceptional customer experience, drives sales performance, and ensures operational excellence. The Department Manager will motivate, coach, and develop teams, manage merchandising standards, and deliver on business strategies while safeguarding company assets and promoting the Brown Thomas Arnotts values.
Key Responsibilities:
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Lead and inspire the department team to deliver extraordinary customer service, meeting and exceeding NPS and sales targets
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Communicate and implement daily/weekly sales targets and strategies across the team
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Coach and support team members in handling customer queries, returns, and loyalty programme engagement
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Ensure the team has full knowledge of CRM systems and compliance in customer data management
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Recruit, onboard, and upskill team members, ensuring effective inductions and ongoing development
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Recognise, coach, and manage performance, reinforcing high standards and addressing underperformance fairly
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Maintain merchandising standards and ensure stockrooms and shop floor areas are always organised, compliant, and commercial
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Oversee promotional activity, signage, and ticketing, ensuring alignment with brand and company standards
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Manage operational processes, including stocktaking, transfers, markdowns, and returns, ensuring accuracy and timeliness
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Monitor and control department costs and resources, including stationery, utilities, and supplies
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Ensure compliance with all security, audit, and loss prevention procedures, minimising shrinkage
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Collaborate with colleagues and stakeholders, including Head Office and concession partners, to optimise results
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Act as a role model of company values, embedding a culture of service, professionalism, and accountability
KNOW WHAT WE'RE LOOKING FOR
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Proven retail management experience, ideally in premium or luxury environments
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Strong leadership and coaching skills with experience managing diverse teams
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Demonstrated ability to deliver results-focused sales and service performance
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Excellent communication and influencing skills with confidence at all levels
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Strong merchandising knowledge and commercial awareness
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Organisational and planning skills with ability to manage multiple priorities
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Skilled in problem-solving and decision-making under pressure
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Proficiency in digital and POS systems with strong numerical ability
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Ability to foster a culture of teamwork, inclusivity, and accountability
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Professional, adaptable, and resilient under pressure
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
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Competitive Salary
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Contributory Pension Scheme
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Competitive annual leave entitlement
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Team Member discount across the world’s most iconic brands
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Recognition Days for Volunteering & Wellbeing
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Wellbeing Initiatives
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Extensive Learning & Development Offerings
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Leading Talent Programmes
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Flexible Working Model
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Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
