Find client services Jobs in county kerry

Programme Coordinator (12-Month, Fixed Term Contract)
Fexco —County Kerry
- Full-time
- Continuous improvement
- Communication skills
13h
Healthcare Assistant - Killarney
Irish Wheelchair Association —Killarney, County Kerry
- €16.21–€18.03 an hour
- Part-time
- Customer service
- No degree
- Sick pay
Quick apply
Security Officer Healthcare ROI
BidvestNoonan —Tralee, County Kerry
- €15.41 an hour
- Part-time
- Microsoft Excel
- Customer service
- English
Quick apply
Hair Stylist - Killarney Kerry
Peter Mark —County Kerry
- Full-time
- Employee assistance program
Senior Payroll Administrator
Xeinadin —Killarney, County Kerry
- Annual leave
- Employee assistance program
9d
Sales Rep - Kerry
Wurth Ireland —County Kerry
- Full-time
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Senior Skin Therapist
CH Tralee —Tralee, County Kerry
- Full-time
- Clinic
- Employee discount
Quick apply
Staff Nurse
Nazareth Care Ireland —Ballymacprior, County Kerry
- Full-time
Quick apply
Speech and Language Therapist Staff Grade
Enable Ireland —Tralee, County Kerry
- €42,384–€61,945 a year
- Full-time
- Computer skills
- Annual leave
2d
HGV Driver (temporary)
O'Carroll Engineering —Killarney, County Kerry
- €18.08 an hour
- Full-time
- Wellness program
Quick apply
1d
EHS Advisor
Vision Contracting —County Kerry
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
10d
Duty Manager
The Rose Hotel —Tralee, County Kerry
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Annual leave
Quick apply
Health Care Assistant (HCA) - Tralee
Local Home Care Services —Tralee, County Kerry
- €14.15–€15.10 an hour
- Part-time
- English
- Leaving certificate
- No degree
- Annual leave
- Flexitime
Quick apply
3d
Technical Sales Graduate
Tricel —Killarney, County Kerry
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Major Component Replacement Technician (Onshore Wind)
Galetech Group —Tralee, County Kerry
- Full-time
- Windows
- Microsoft Office
- Project management
Quick apply
Senior Project Manager – Design
TLI Group Ltd —Tralee, County Kerry
- Microsoft Excel
- Engineering
- Project management
- Annual leave
- Employee assistance program
11d
Project Manager
Vision Contracting —County Kerry
- Full-time
- Project management
- No degree
- Construction
- Annual leave
- Employee assistance program
Quick apply
10d
Electrician
Energywise Ireland —County Kerry
- Full-time
- Driving
- Time management
- Fuel card
- Annual leave
Quick apply
Senior Quantity Surveyor
Vision Contracting —County Kerry
- Full-time
- Analysis skills
- Contracts
- Construction Management
Quick apply
Senior EI&C Engineer
Atlantic Projects Company —Tarbert, County Kerry
- Full-time
- AutoCAD
- Engineering
- System design
- Annual leave
10d

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Programme Coordinator (12-Month, Fixed Term Contract)

Fexco -
County Kerry

Apply Now

Job details

Full-time | Fixed term
13 hours ago

Qualifications

Continuous improvement
Communication skills

Full job description

Location

Ireland - Kerry

Contract Type

Fixed Term Full Time

Closing Date

17/06/2026

Fexco Managed Services are currently recruiting for a Programme Coordinator to join the SEAI team on a full time, 12-month fixed term contract. This role will be based in our office in Cahersiveen, Co. Kerry. However, remote/hybrid options are also available.

This role requires a candidate with strong organisational and excellent communication skills. As a Programme Coordinator for the SEAI contract, your main purpose is to support and manager the registration process across various programmes. Through effective management you will ensure the agreed programme milestones, objectives & targets between the client and the contact centre are achieved. You will drive opportunities for Continuous Improvement and work proactively and seamlessly with both the Fexco operations team and the wider programme teams within SEAI.

Main Responsibilities:

Programme Subject Matter Expert

Build knowledge of programme processes and systems by engaging with SEAI, peers & CSRs

Process Management

Document and maintain all processes for the programme

Ensure all processes are available to CSRs

Ensure all process documents include details on how to navigate programme specific systems

Ensure all processes are easy to follow and understand, i.e. are there screenshots included etc.

Ensure all process documents are version controlled and in the process directory and available to all relevant stakeholders

Maintain a robust Knowledge Management System for the programme

Continuous Improvement

Be proactive in your approach to continuous improvement finding solutions

Drive business process improvements - Are there internal or external processes that can be improved? Digitalise processes where possible and remove manual input

Get feedback from CSR’s completing processes to identify inefficiencies, areas for improvement, or common sources of error

Work collaboratively with SEAI, and other Fexco stakeholders, to drive continuous improvement initiatives through to completion

Identify processes with long Average Handling Times (AHTs) to see if they can be made more efficient

Identify system improvements that could made to digitalise processes

Analyse programme issues and come up with solutions

Change Management

Promote change management with SEAI, ensuring SEAI are raising CR’s when a change is requested or taking place

When a CR is raised for your programme, you become the change owner, adding regular updates, documenting actions, updating relevant stakeholders etc. (take direction from Project & Change Manager)

CRM Case Management

Take ownership of T2 dashboard, providing clarity to CSR’s on queries via cases or calls (as the programme SME you are the first point of contact for programme queries)

Take ownership of difficult cases until resolution, where customers are dissatisfied or have requested an escalation, providing a response directly to the customer or escalating to T3 for a response.

Escalating cases to SEAI through the T3 dashboard

Identify repeat queries coming to T2 to understand if there is a gap in training or further training is needed for some CSR’s (linking to Continuous improvement)

Complaints & Appeals Handling

Follow the SEAI customer charter when handling complaints & appeals

Ensure all complaint & appeal cases are logged correctly. i.e. correct case type, correct category, no matter what email queue they have been received through

Reporting / Analysis

Report daily & weekly programme figures internally to Operations

Complete Monthly Business Review (MBR) slides monthly for the previous month – includes payment figures, challenges & highlights, work completed & in progress, analysis of programme activities & trends

Present at MBR’s and/or regular meetings with the client, remaining professional and balancing Fexco and SEAI’s interests

CSR Training Support

Supporting CSR on boarding with an introduction to the programme and specific admin processes

Supporting with CSR training of new or updated processes

Working with Operations

Highlight the health of the programme to Operations that they need to be aware of for workload planning.

Keeping Ops informed as early as possible of system downtime, payment run dates, adhoc activities that may drive calls and increase activity for CSRs etc.

Complete quality checks for admin or payment processes to ensure CSRs are complying with correct process and procedure to drive and maintain quality standards. Provide feedback to team leaders on same.

Cycle planning, if relevant – planning workload required throughout cycle of programme so Operations have resources available when required (would include but not limited to arranging meetings with Ops)

Programme Coordinator Skills

Ability to work in fast paced environment

Work on own initiative

Solutions focused

Target driven

Excellent attention to detail

Flexibility to work across different programmes, to ensure continuity of service

Communication

Build & maintain strong relationships with internal & external stakeholders

Approachable & helpful to peers & CSRs

Keep team updated on requirements

Communicate technical information to non-technical audience

Provide and accept feedback

Understanding quality/GDPR compliance

The programme coordinator structure is subject to change and may require you to work on other programmes as deemed required for the successful delivery of the contract.

A panel may be established from this recruitment process to fill future vacancies in this role or similar positions.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

Apply Now

Refine Your Search

client services jobs in county kerry

Programme Coordinator (12-Month, Fixed Term Contract)

Healthcare Assistant - Killarney

Security Officer Healthcare ROI

Hair Stylist - Killarney Kerry

Senior Payroll Administrator

Sales Rep - Kerry

Senior Skin Therapist

Staff Nurse

Speech and Language Therapist Staff Grade

HGV Driver (temporary)

EHS Advisor

Duty Manager

Health Care Assistant (HCA) - Tralee

Technical Sales Graduate

Major Component Replacement Technician (Onshore Wind)

Senior Project Manager – Design

Project Manager

Electrician

Senior Quantity Surveyor

Senior EI&C Engineer

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