Find Identity manager Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Management
- Computer Science
Partner Enablement Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- English
- Bachelor's degree
- No degree
Process Program Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- Customer service
- Project management
- Bachelor's degree
Change Manager
Microsoft —Dublin, County Dublin
- €80,000–€136,400 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
11d
General Operative and Driver for Mail Room and Move and Changes
ISS Facility Services —Dublin, County Dublin
- €15.52 an hour
- Weekend availability
- Customer service
- English
- No degree
- Wellness program
- Employee assistance program
Quick apply
Program Management Officer, Europe
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Catering Assistant/Barista
ISS Facility Services —Dún Laoghaire, County Dublin
- €15.63 an hour
- 8 hour shift
- Serving
- Customer service
- English
- Wellness program
- Employee assistance program
Quick apply
Deal Strategy Manager - EMEA
Okta —Dublin, County Dublin
- €78,000–€107,800 a year
- Microsoft Excel
- Salesforce
- Project management
- Annual leave
Business Unit Coordinator
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Category Manager
IRISH DISTILLERS LTD —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- Marketing
- Negotiation
- Annual leave
Quick apply
Employee Lifecycle Specialist
Perrigo —DUBLIN 2, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
13d
Waste Operative
ISS Facility Services —Dún Laoghaire, County Dublin
- €17.30 an hour
- Full-time
- English
- No degree
- Organisational skills
- Wellness program
- Employee assistance program
Quick apply
6d
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
Systems Analyst - On-boarding (SaaS), Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Management
- Windows
Implementation Manager, EOR
Rippling —DUBLIN 2, County Dublin
- Full-time
- Google Suite
- Salesforce
- Project management
Expansion Event Coordinator
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Google Suite
- English
Client Success Manager - Enterprise
Indeed —Dublin, County Dublin
- €41,000–€61,000 a year
- Full-time
- Bachelor's degree
- No degree
- In-person
- Annual leave
- Employee discount
Quick apply
7d
Head of Digital Platforms and AI Marketing Transformation, Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- Product management
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Program Manager, Supply Chain
Google —Dublin, County Dublin
- €116,000–€119,000 a year
- Full-time
- Presentation skills
- Bachelor's degree
- No degree

I want to receive the latest job alerts for identity manager in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

identity manager jobs near dublin, d

General Operative jobs in Dublin, County Dublin

Onboarding Manager jobs in Dublin, County Dublin

Category Manager jobs in Dublin, County Dublin

Change Manager jobs in Dublin, County Dublin

Strategy Manager jobs in Dublin, County Dublin

Event Coordinator jobs in Dublin, County Dublin

Implementation Specialist jobs in DUBLIN 2, County Dublin

Supply Chain Specialist jobs in Dublin, County Dublin

Catering Assistant jobs in Dún Laoghaire, County Dublin

Supplies Officer jobs in County Dublin

Program Officer jobs in Dublin, County Dublin

Senior Operations Manager jobs in County Dublin

Treasury Manager jobs in Dublin, County Dublin

Commercial Manager jobs in County Cork

Senior Operations Manager jobs in County Cork

Accommodation Manager jobs in Dublin, County Dublin

Senior Operations Manager jobs in Remote

Senior Operations Manager jobs in Cork, County Cork

Process Manager jobs in Ringaskiddy, County Cork

Reservations Manager jobs in Dublin, County Dublin

Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Azure
Management
Computer Science
BMC Remedy
Master's degree
AWS
ServiceNow
Business
Leadership
Communication skills
Help desk
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior Lead and Delivery Manager - Technology integrates high-level commercial strategy and regional leadership with rigorous operational governance and team management. This hybrid profile ensures that the leader is not only driving revenue and client retention at the executive level but also directly steering technical execution on the ground.

Serving as the definitive bridge between technology delivery, client satisfaction, and commercial success, this leader acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. The role manages a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Incident & Problem Escalation: Serve as the primary point of contact for all critical (P1/P2) incidents, coordinating rapid resolution and post-incident reviews.
Global Client Suites: Oversee the performance, access management, testing, and compliance of enterprise Global client application suites and collaborative tools.
Cross-Site Governance: Standardise processes, asset management, and service deployment across both Dublin physical sites.
Performance Reporting: Design, generate, and present weekly, monthly, and quarterly business reviews (QBRs) to senior stakeholders, detailing system health, KPIs, and operational metrics.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security policies, data privacy compliance (GDPR), and business continuity/disaster recovery (BCDR) plans.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement (CSI): Identify emerging technologies and deploy Continual Service Improvement (CSI) frameworks to eliminate service bottlenecks and optimize operational costs and efficiency.
ITSM Tools: Maintain expert proficiency using service management platforms such as ServiceNow, Jira Service Management, or Remedy.

5. Stakeholder & Vendor Management

Client Relationship: Build trusted relationships with global client stakeholders, aligning MSP delivery with changing corporate IT strategies.
Vendor Accountability: Monitor third-party vendor contracts, holding external suppliers accountable to agreed service standards.
Change Advisory: Review and approve high-risk technical changes via Change Advisory Boards (CAB) to eliminate localized business disruption.

Soft Skills & Professional Attributes

Communication: Exceptional verbal and written communication skills tailored for C-suite presentations and engineering debriefs.
Crisis Management: Calm under pressure with a decisive approach to managing high-severity service outages.
Mobility: Flexibility to travel frequently between both Dublin-based sites as required by operations.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership.
People Management: At least 2–3 years of direct line management experience explicitly leading desktop support or helpdesk teams.
Enterprise Scale: Proven track record supporting large-scale, global corporate clients across multiple physical campuses.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow, Jira Service Management, or Remedy.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

identity manager jobs in dublin, d

Senior IT Lead and Delivery Manager

Partner Enablement Manager

Process Program Manager

Change Manager

General Operative and Driver for Mail Room and Move and Changes

Program Management Officer, Europe

Catering Assistant/Barista

Deal Strategy Manager - EMEA

Business Unit Coordinator

Category Manager

Employee Lifecycle Specialist

Waste Operative

Senior Operations Manager

Systems Analyst - On-boarding (SaaS), Charles River Development, Officer

Implementation Manager, EOR

Expansion Event Coordinator

Client Success Manager - Enterprise

Head of Digital Platforms and AI Marketing Transformation, Director

Head of Aviation KYC Onboarding Premium Services

Program Manager, Supply Chain

I want to receive the latest job alerts for identity manager in dublin, d

Related Searches