Find customer service manager Jobs in remote

Account Manager (Pharma)
Foundever —Remote
- Remote
- English
- Project management
- Leadership
Sales Knowledge Manager
Revolut —Remote
- €13,600–€16,000 a month
- Full-time
- Remote
- Sales
- Project management
- No degree
Mgr, Field Service
Lam Research —Remote
- Full-time
- Remote
- English
- Master's degree
- Presentation skills
3d
Biosciences Account Manager - Ireland
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Sales
- Salesforce
- English
Payroll Risk & Compliance Expert - UK&I
Remote —Remote
- €62,400–€140,000 a year
- Full-time
- Remote
- No degree
- Communication skills
- Annual leave
- Work from home
Investments Manager
Revolut —Remote
- Full-time
- Remote
- English
- Maths
- Communication skills
Sourcing Manager, Facilities AMER
Autodesk —Remote
- Full-time
- Remote
- Spanish
- English
- Presentation skills
Eagle Sales Area Manager, Northern Ireland and Republic of Ireland.
Eagle Promotions —Remote
- €30,000–€70,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
4d
Technical Account Manager
Cloudera —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
13h
Senior Implementation Consultant - RIMS (Remote)
Veeva Systems —Remote
- €90,000–€150,000 a year
- Full-time
- Remote
- Spanish
- Oracle
- SharePoint
- Work from home
10d
Contracts Manager
Cubic Corporation —Remote
- Full-time
- Remote
- Microsoft Excel
- Project management
- No degree
Technical Account Manager
CommandLink —Remote
- Full-time
- Remote
- Scripting
- Recruiting
- Communication skills
- Referral programme
Quick apply
14d
Strategy & Operations Manager
Revolut —Remote
- Full-time
- Remote
- SQL
- No degree
- Banking
Senior Solutions Engineer
Remote —Remote
- €80,000–€120,000 a year
- Remote
- Master's degree
- AI
- Communication skills
- Annual leave
- Work from home
1d
Transfer Pricing Manager
Twilio —Remote
- Remote
- Microsoft Excel
- Oracle
- ERP systems
- Annual leave
Engineering Manager - Platform - Usage | Ireland | Remote
Grafana Labs —Remote
- €117,000–€137,000 a year
- Remote
- Azure
- AWS
- Communication skills
- Annual leave
11d
Senior Product Manager, Infrastructure Observability | Ireland | Remote
Grafana Labs —Remote
- €104,000–€124,800 a year
- Remote
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
8d
BlueSnap Technical Merchant Support Agent
Payroc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Financial Crime Compliance Assurance Manager
Revolut —Remote
- Full-time
- Remote
- English
- SQL
- Python
Customer Success Manager - Strategic - 2nd European Language Preferred
Quest Software —Remote
- Full-time
- Remote
- Sales
- English
- Organisational skills

I want to receive the latest job alerts for customer service manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near remote

Solutions Engineer jobs in Remote

Technical Account Manager jobs in Remote

Contract Manager jobs in Remote

Pricing Manager jobs in Remote

Account Manager jobs in Remote

Platform Engineer jobs in Remote

Customer Success Manager jobs in Cork, County Cork

Sales Specialist jobs in Remote

Remote Software Engineer jobs in Dublin, County Dublin

Field Service Engineer Semiconductor jobs in Dublin, County Dublin

Design Assurance Engineer jobs in Galway, County Galway

Technical Account Manager jobs in Dublin, County Dublin

Technical Account Manager jobs in Cork, County Cork

Hr Manager jobs in Galway, County Galway

Maintenance Manager jobs in Dublin, County Dublin

Gp Practice Manager jobs in Dublin, County Dublin

Assistant Bar Manager jobs in Dublin, County Dublin

Area Manager jobs in County Dublin

Area Manager jobs in Drogheda, County Louth

Area Manager jobs in Donegal, County Donegal

Account Manager (Pharma)

Foundever -
Remote

Apply Now

Job details

Qualifications

English
Project management
Leadership

Full job description

Req ID#: 412241

Remote, Any Location, BG

Job Description:

The Account Manager is the primary client’s day-to day service delivery point of contact. Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan. The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT. The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.

This is a hybrid role, candidate must be located and eligible to work in the EMEA region.

Job Responsibilities

Client NPS: Measure client satisfaction and loyalty through the Net Promoter Score. Update with current scores and trends.
Client Retention: Track the percentage of clients retained over a specific period. Include recent retention rates.
CMSR (Client Management Satisfaction Rate): Assess satisfaction with client management. Update with the latest survey results.
Reaction and Speed-Time on Incident: Measure response times to client issues. Report current average response and resolution times.
Strategic Partner Status: Evaluate the status of key clients as strategic partners. Provide updates on any changes in partnerships.
Revenue, Gross Margin, CM: Report current figures for revenue, gross margin, and contribution margin. Compare against historical data.
Discrepancy vs. Expectation: Analyze budget vs. actuals to identify any discrepancies. Update with recent financial performance data.
Growth Profitability Management: Assess strategies for maintaining profitability while pursuing growth. Include recent initiatives or results.
Innovation: Track the implementation of innovative solutions. Update with recent projects or initiatives.
Opportunity Pipeline: Monitor the current pipeline of potential opportunities. Update with the latest figures and prospects.
Value Add: Measure the value added to clients through services. Include recent metrics or feedback.
Account Diversification: Evaluate diversification across accounts in terms of services and sectors. Provide updates on recent progress.
Account Growth: Assess financial, scope, geographical, and service diversification growth. Update with the latest performance metrics.
eNPS: Measure employee satisfaction and engagement through the Employee Net Promoter Score. Update with the latest scores.
Team Development and Succession Planning: Track progress on team development initiatives and succession plans. Provide recent updates.

Skills and Qualifications

3+ years in client management, preferably within the Healthcare and BPO industries
Proven experience in project management and team leadership
Fluency in English and another European language

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

#LI-MAM

#LI-Hybrid

#LI-EMEA

Apply Now

Refine Your Search

customer service manager jobs in remote

Account Manager (Pharma)

Sales Knowledge Manager

Mgr, Field Service

Biosciences Account Manager - Ireland

Payroll Risk & Compliance Expert - UK&I

Investments Manager

Sourcing Manager, Facilities AMER

Eagle Sales Area Manager, Northern Ireland and Republic of Ireland.

Technical Account Manager

Senior Implementation Consultant - RIMS (Remote)

Contracts Manager

Technical Account Manager

Strategy & Operations Manager

Senior Solutions Engineer

Transfer Pricing Manager

Engineering Manager - Platform - Usage | Ireland | Remote

Senior Product Manager, Infrastructure Observability | Ireland | Remote

BlueSnap Technical Merchant Support Agent

Financial Crime Compliance Assurance Manager

Customer Success Manager - Strategic - 2nd European Language Preferred

I want to receive the latest job alerts for customer service manager in remote

Related Searches

Explore jobs in more locations

Job Responsibilities

Skills and Qualifications

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected