Find Group manager Jobs in Balbriggan, D

Client Experience Representative
OASIS Group —Swords, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
6d
Duty Manager/Senior Trainee Manager
Moriarty Group —Balbriggan, County Dublin
- €35,000 a year
- Weekend availability
- English
- No degree
- Organisational skills
- Free parking
- Employee assistance program
Valetor
Windsor Motors —Swords, County Dublin
- Full-time
- No degree
- Communication skills
- Employee assistance program
Quick apply
6d
Customer Service Operations Manager
Blackhawk Network —Swords, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
General Operative
Windsor Motors —DUBLIN 11, County Dublin
- €27,000–€30,000 a year
- Full-time
- English
- Communication skills
- Employee assistance program
Quick apply
Human Resource Business Partner
Excel Aviation —Saint Margaret's, County Dublin
- €50,000–€55,000 a month
- Full-time
- Microsoft Excel
- Human resources
- Business
Quick apply
13h
Customs manager
Primeline —Ashbourne, County Meath
- €40,000–€50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Wellness program
- Employee assistance program
Quick apply
8d
Manager, Automation Engineering
PCI Pharma Services —Stamullin, County Meath
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Materials Co-Ordinator
ASL Aviation Holdings DAC —Swords, County Dublin
- Monday to Friday
- Management
- English
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
10d
Facilities Engineer
PCI Pharma Services —Stamullin, County Meath
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Senior Marketing Manager (B2B & B2C)
Blackhawk Network —Swords, County Dublin
- Full-time
- Hybrid work
- Leadership
- Marketing
- Annual leave
- Employee assistance program
12d
Deputy Social Care Manager
Daffodil Care Group —Swords, County Dublin
- €45,000–€48,206 a year
- Full-time
- Annual leave
- Referral programme
Quick apply
4h
Delivery & Installation Driver 7.5T
The Sofa Delivery Company —Swords, County Dublin
- €20.81 an hour
- Driving
- Time management
- Annual leave
Quick apply
6d
Accounts Assistant (Maternity Leave Cover)
ASL Aviation Holdings DAC —Swords, County Dublin
- Monday to Friday
- Organisational skills
Quick apply
10d
Engineering Safety Investigator
ASL Aviation Holdings DAC —Swords, County Dublin
- Engineering
- Microsoft Office
- Analysis skills
Quick apply
2d
Project Coordinator - Dublin
Evolution Security —Swords, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
Quick apply
Business Development Manager
Sun & Moon Ltd —Swords, County Dublin
- €36,605 a year
- Weekend availability
- Hospitality
- Sales
- Restaurant management
- Employee discount
Quick apply
Delivery & Installation Driver 3.5T
The Sofa Delivery Company —Swords, County Dublin
- €16.16 an hour
- No experience needed
- Annual leave
Quick apply
6d
Relief Pharmacist- Louth/Monaghan
Hickeys Pharmacy Group —Drogheda, County Louth
- Part-time
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
Transport Planner
Primeline Group —Ashbourne, County Meath
- Full-time
- Microsoft Office
- Computer skills
- Office experience
Quick apply

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Client Experience Representative

OASIS Group -
Swords, County Dublin

Apply Now

Job details

Full-time
6 days ago

Qualifications

English
Computer skills
Communication skills
Time management

Full job description

he Role

In this role you will be primarily responsible for servicing client requests as a first point of contact for clients into the group. This role will process client orders, update information in systems, respond to routine enquiries and ensure that service levels and quality standards are met. In this role you will work closely across all functions, to ensure effective collaboration on achieving our business objectives.

Key Performance Indicators:

Client service level agreements ensuring we consistently deliver.
Client retention.
Client satisfaction as measured in the annual client survey.
Call Performance & Case Management Service Levels.

Accountabilities:

Consistently meet required key performance indicators.
Where KPIs are not met, identify and implement performance improvement plans.
Actively monitor risks and to foresee/identify potential problems and proactively identify solutions to address them in advance.

Responsibilities:

To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
To process client orders, keying system transactions accurately and within the contracted service levels.
To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
To make outbound calls to clients with updates on enquiries or to communicate proactive information.
To communicate with clients about their invoices requesting outstanding payments as required.
To follow all group policies and standard operating procedures
Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients
To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data. Produce and issue routine system reports and service routine reporting enquiries accurately.
To identify risks/issues which create a barrier to great client care and highlight these to your manager.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments, obtaining input to respond fully to the client within the agreed service levels.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments,
btaining input to respond fully to the client within the agreed service levels.
To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues.
To continuously support all training and personal development to ensure that you maintain the highest standard of client care.
Comply with all company policies and all relevant data protection legislation to ensure.
Our clients and team members sensitive and personal information is protected and processed in accordance with the law.
Our team members and clients rights under the legislation are fully protected.
Adhere to all company policies and complete all mandatory training modules.
Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.
Lives the OASIS values, in particular, client obsession - ensuring effective communication and responsiveness to client requests.

Candidate Requirements:

A demonstrable depth of experience in a similar role.
Experience of servicing written and oral client requests.
Can communicate fluently in English.
Experience of providing excellent client service.
A strong attention to detail.
Flexible and ability to operate to tight deadlines.
A proactive mindset and professional manner.
Good organisational and time management skills.
Creative and enquiring mind to challenge and resolve problems.
Demonstrate the ability to take ownership.
Excellent all-round computer and software skills.

OASIS is an equal opportunities employer.

The Company confirm that our legitimate interests comply with GDPR and data protection.

Apply Now

Refine Your Search

group manager jobs in balbriggan, d

Client Experience Representative

Duty Manager/Senior Trainee Manager

Valetor

Customer Service Operations Manager

General Operative

Human Resource Business Partner

Customs manager

Manager, Automation Engineering

Materials Co-Ordinator

Facilities Engineer

Senior Marketing Manager (B2B & B2C)

Deputy Social Care Manager

Delivery & Installation Driver 7.5T

Accounts Assistant (Maternity Leave Cover)

Engineering Safety Investigator

Project Coordinator - Dublin

Business Development Manager

Delivery & Installation Driver 3.5T

Relief Pharmacist- Louth/Monaghan

Transport Planner

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