Find monitoring operator Jobs in dublin, d

Customer Liaison Officer (CLO)
Greyhound Recycling —DUBLIN 22, County Dublin
- From €30,000 a year
- Full-time
- Work from home
Quick apply
4h
Technical Services Engineer
MongoDB —Dublin, County Dublin
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Product Marketing - Agents
ElevenLabs —Dublin, County Dublin
- Full-time
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Assistant Manager
Greystar Real Estate Partners LLC —Dublin, County Dublin
- Full-time
- Microsoft Word
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2d
Technical Recruiter
ElevenLabs —Dublin, County Dublin
- Full-time
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Growth Generalist
ElevenLabs —Dublin, County Dublin
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Site Reliability Engineer
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Scripting
- Communication skills
- Python
Quick apply
Operational Technology (OT) Security Architect
Accenture —Dublin, County Dublin
- Full-time
- No degree
Director, HR Shared Services
Bentley Systems —DUBLIN 2, County Dublin
- Bachelor's degree
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- Human resources
Full-Stack Engineer
ElevenLabs —Dublin, County Dublin
- Full-time
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Finance & Strategy
ElevenLabs —Dublin, County Dublin
- Full-time
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Compliance Senior Specialist
Eirgrid —Dublin, County Dublin
- Full-time
- Management
- Analysis skills
- Leadership
Quick apply
5h
Customer Operations Manager
Luzern eCommerce Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
8d
Senior Connection Contracts Specialist - Energy
Mace —Dublin, County Dublin
- Full-time
- Hybrid work
- Construction
Senior Customer Identity and Access Management Engineer
Bentley Systems —DUBLIN 2, County Dublin
- Hybrid work
- DevOps
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- AWS
Engineering - Internal AI Transformation
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- DevOps
- System design
- Master's degree
Senior Connection Contracts Specialist
Mace —Dublin, County Dublin
- Full-time
- Hybrid work
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Infrastructure Security Engineer
ElevenLabs —Dublin, County Dublin
- Full-time
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14d
Safety Engineer
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- DevOps
- Data analysis skills
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General Manager
MAD MONKEY PTE. LTD. —DUBLIN 1, County Dublin
- Full-time
- Hospitality
- Hotel
- Accounting
Quick apply
8h

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Customer Liaison Officer (CLO)

Greyhound Recycling -
DUBLIN 22, County Dublin

Quick apply

Job details

Permanent | Full-time
From €30,000 a year
4 hours ago

Benefits

Bike to work scheme
Company pension
Work from home
On-site parking

Qualifications

Cold calling

Full job description

The Customer Liaison Officer is a frontline retention role created to directly reduce customer churn at Greyhound Recycling. The CLO acts as Greyhound’s eyes and ears in the field — visiting high-churn areas, engaging at-risk customers directly, distributing partner offer postcards, monitoring competitor activity, and feeding real-time intelligence back to the sales and retention teams.

This is not an administrative role. It is a commercially driven, target-bearing position with a direct impact on Greyhound’s monthly revenue line.

Key Responsibilities

Field-Based Customer Retention

· The CLO will spend the majority of their time in the field, visiting postcodes and streets with elevated churn rates. This is proactive, not reactive.

· Conduct regular field visits to high-churn postcodes: D24, K78, D6, D8, D17, D22, D12.

· Doorstep engagement with at-risk customers flagged on the PSI daily worklist.

· Respond to ghost churn signals — visit customers showing zero-contact cancellation behaviour before they lapse.

· Carry and distribute partner offer postcards (Yuno Energy, Vodafone) exclusively for current Greyhound customers.

· Handle objections on price, service, and competitor offers in real time — equipped with approved rebuttals and retention offers.

· Process on-the-spot retention saves — record in CRM same day.

New Build Site Visits & Business Win Follow-Up

When Greyhound wins a new commercial or residential development contract, the CLO is the first point of contact with new residents and site operators. This is a proactive acquisition and early-retention function.

· Visit new build sites within 2 weeks of Greyhound service going live.

· Meet with site management, building managers, and estate agents to confirm service arrangements.

· Introduce Greyhound’s service to new residents — welcome packs, collection schedules, contamination guidelines.

· Identify and flag any service or access issues before they generate complaints.

· Capture new resident contact details (opt-in) for onboarding communications.

· Build relationships with letting agents and landlords in new developments for ongoing referrals.

· Report back: any service gaps, access issues, or competitor presence on site.

Competitor Intelligence

· Monitor competitor door-to-door activity in real time.

· Record competitor pricing, offers, and sales tactics encountered in the field.

· Report any competitor campaigns targeting Greyhound postcodes — trigger immediate retention response.

· Document new competitor build contracts or tender wins.

· Feed intelligence to Sales Manager weekly — update the Competitor Pricing Report.

Aged Debt & Service Recovery

· Work from the aged debt worklist (5,083 flagged accounts) — engage customers with outstanding balances before they escalate to write-off.

· Negotiate and agree payment arrangements where appropriate — in conjunction with Finance.

· Visit customers with open service complaints that are at churn risk — deliver resolution in person.

· Escalate unresolved service issues directly to the relevant operations team.

Partner Offer Distribution

· Carry and distribute physical postcards at every doorstep visit.

· Explain partner offers clearly and compliantly — “current Greyhound customers only.”

· Record distribution per visit in daily log — capture uptake by area.

· Monthly report to Marketing on postcard uptake and offer redemption rates.

Reporting & KPI’s

· Maintain accurate daily CRM records and activity reporting, including customer visits, retention outcomes, customer interactions, service issues and promotional activity.

· Produce weekly performance reports summarising retention results, customer feedback, competitor activity, aged debt engagement, service escalations and emerging market trends.

· Prepare monthly management reports outlining performance against retention targets, revenue retained, competitor intelligence, customer engagement activity and recommendations for future focus areas.

· Monitor and analyse customer churn drivers, competitor activity and service trends, providing actionable insights to support retention and business performance.

· Achieve agreed retention, customer engagement and reporting KPIs while ensuring all reporting is completed accurately and within required deadlines.

· The CLO role is a target-bearing commercial position. Performance will be reviewed monthly against the following KPIs

Pay: From €30,000.00 per year

Benefits:

Bike to work scheme
Company pension
On-site parking
Work from home

Application question(s):

Are you legally entitled to work full time

in Ireland?

What is your notice period with your current employer?

Experience:

similar role: 1 year (preferred)

Work Location: On the road

Quick apply

Refine Your Search

monitoring operator jobs in dublin, d

Customer Liaison Officer (CLO)

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