Find it support administrator Jobs in dublin, d

Customer Service Administrator
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Business Support Administrator
SWARCO Group —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Employee discount
Team Administrator
Savills Ireland —Dublin, County Dublin
- No degree
- IT
- Communication skills
Senior IT Infrastructure Administrator, Networking
Confluence Technologies —Dublin, County Dublin
- Full-time
- Hybrid work
- Scripting
- IT
- Python
- Annual leave
- Referral programme
Quick apply
9d
Linux Administrator
Eirgrid —Dublin, County Dublin
- Oracle
- Software troubleshooting
- Analysis skills
Quick apply
3h
Senior Administrator - Northwood (Full Time)
Bartra Healthcare —Santry, County Dublin
- From €18 an hour
- Overtime
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
20h
Recruitment Administrator
Irish Cancer Society —DUBLIN 4, County Dublin
- €31,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
- Employee assistance program
Quick apply
5d
Accounts Payable Administrator
Mercury Engineering —Dublin, County Dublin
- Microsoft Excel
- English
- Communication skills
9d
048.EI.26E – Executive – People Operations Team
Enterprise Ireland —Dublin, County Dublin
- €52,546–€75,472 a year
- Data analysis skills
- Research
- Analysis skills
13d
Accounts and Finance Administrator
JPA Brenson Lawlor —Dublin, County Dublin
- Full-time
- English
- Business
- Communication skills
13d
Customer Service Administrator (6-month FTC)
Quadient —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee assistance program
Quick apply
HR Administrator
Allianz —Blackrock, County Dublin
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Custody Administrator (14 month FTC)
Société Générale —Dublin, County Dublin
- English
- Microsoft Office
- Continuous improvement
6d
Board Governance Administrator
Mercer —Dublin, County Dublin
- Full-time
- Microsoft Office
- Administrative experience
- No degree
ServiceNOW Configuration Analyst
Elwood Roberts —Dublin, County Dublin
- €250–€300 a day
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
Operations Engineer, AWS Managed Services
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- Computer Science
- DevOps
- AWS
23h
Middle Office Associate - CLO Operations
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Microsoft Excel
- Communication skills
Scheduling Administrator
Synergy Security Solutions —DUBLIN 12, County Dublin
- €38,000 a year
- Part-time
- Management
- No degree
- Communication skills
- Employee assistance program
- Referral programme
Security and Compliance Administrator
Sky Handling Partner —Dublin, County Dublin
- €30,000 a year
- Full-time
- Leaving certificate
- Analysis skills
- Bachelor's degree
Quick apply
12d
Administrator
Mercury Engineering —Dublin, County Dublin
- No degree
- Organisational skills
- Communication skills

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Customer Service Administrator

Irish Life Financial Services Limited -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Communication skills

Full job description

Customer Service Administrator

Location: Dublin, IE

Company: Irish Life Financial Services Limited

2x Permanent full time positions
2x 12 months Fixed Term Contract positions
Hybrid role based in our Dublin City Centre offices/ Cork Office

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

Further details on our benefits package can be accessed here Benefits (life-careers.com)

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role Overview

This is an exciting opportunity for a highly motivated individual to join the Customer Service Health Operations team within Customer Solutions.

Customer Solutions oversees all service and renewals interactions with Irish Life Health customers (over 500,000 contacts per year).
Our goal is to deliver exceptional customer satisfaction and experience and to resolve dissatisfaction at the first point of contact, in line with our EPICC values.

The team lives the Irish Life values by putting customers at the heart of everything we do, working best together, doing the right thing, finding better ways of working and aiming high. We want our customers to feel understood, valued, reassured, in control, impressed and inspired. You will need excellent customer interaction skills, the ability to understand complex situations, and the ability to communicate clearly and empathetically across all channels, including voice and email. You should be passionate about helping customers and ideally have a good understanding of health insurance products. Exceptional written and verbal communication skills are essential.

Key Responsibilities

Reporting to the Customer Service Team Lead, the successful candidate will be responsible for:

Collecting and processing health insurance premium payments from members accurately and on time.
Recording and reconciling all payments in the system.
Handling sensitive member information confidentially and professionally.
Investigating any payment discrepancies or issues and ensuring timely resolution.
Assisting in generating reports on premium payments, aged debt and reconciliation status.
Supporting the automation and continuous improvement of payment collection and premium management processes.
Managing and resolving customer queries diligently, comprehensively and in a timely manner.
Directly interacting with our customers to manage and resolve dissatisfaction in a diligent and comprehensive manner, in line with ILH dissatisfaction, escalation process and ethos.
Contributing to the generation of informative analysis on dissatisfaction experienced by our members, sharing insights on dissatisfaction trends and working with front line agents to remove root causes of customer dissatisfaction.
Correctly assessing the root cause of each escalation to prevent repeat incidents and support continuous improvement.

The Person

Passionate about delivering exceptional customer service
Empathetic and able to put yourself in the customers’ shoes.
Articulate, with excellent written and verbal communication skills.
A strong team player with a proactive, “can do” attitude and a desire to get the job done.
Always looking to improve, open to feedback and committed to being the best at what you do.
Extremely organised, with strong attention to detail and good analytical skills.
Able to work independently, exercise sound judgement and show initiative.
Comfortable working in a fast-paced environment and responsive to urgent situations and changing priorities.

Qualifications:

Preferably hold an APA PMI qualification or be committed to working towards it within agreed timelines.
A minimum of 2 years’ experience in a customer facing role, preferably within Health Insurance or the wider Insurance/Financial Services industry.

Application Process

Please note the closing date for receipt of applications is Wednesday 27th May 2026. Applications will not be accepted after this date. The post will be advertised across the Irish Life/ Canada Life Group. *Please submit CV and Cover Letter to your application*

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.

This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact [email protected] and we will be delighted to ensure you are fully supported to be your best.

Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Apply Now

Refine Your Search

it support administrator jobs in dublin, d

Customer Service Administrator

Business Support Administrator

Team Administrator

Senior IT Infrastructure Administrator, Networking

Linux Administrator

Senior Administrator - Northwood (Full Time)

Recruitment Administrator

Accounts Payable Administrator

048.EI.26E – Executive – People Operations Team

Accounts and Finance Administrator

Customer Service Administrator (6-month FTC)

HR Administrator

Custody Administrator (14 month FTC)

Board Governance Administrator

ServiceNOW Configuration Analyst

Operations Engineer, AWS Managed Services

Middle Office Associate - CLO Operations

Scheduling Administrator

Security and Compliance Administrator

Administrator

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