Find operational excellence team leader Jobs in dublin, d

Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Head of Operations
Davy —Dublin, County Dublin
- Hybrid work
- Continuous improvement
- Employee assistance program
Quick apply
9d
Director of Operations and Transformation - The Housing Agency
Forvis Mazars —Dublin, County Dublin
- No degree
- Communication skills
13d
Senior Data Analyst
Optum —Dublin, County Dublin
- Full-time
- SQL
- Analytics
Store Manager
The White Company —Dublin, County Dublin
CMO Relationship Manager (Supply Chain)
Bausch + Lomb —Dublin, County Dublin
- Engineering
- Business
- Communication skills
Director of Production and Media Services
RTÉ —Dublin, County Dublin
- €150,000–€160,000 a year
- Part-time
- Leadership
13d
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Facilities Project Manager
Sodexo —North Wall, County Dublin
- €75,000 a year
- Full-time
- Engineering
- Project management
- No degree
- Employee assistance program
Quick apply
13d
Technical Services Manager
Sodexo —Dublin, County Dublin
- €80,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee assistance program
Quick apply
Assistant General Manager
Popeyes ROI —Temple Bar, County Dublin
- €35,000–€45,000 a year
- Full-time
- Hospitality
- Customer service
- Quick service & fast food restaurant
- Referral programme
Quick apply
Central Operations Manager - Office of the COO
Grant Thornton —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
City Manager - Dublin
Indie Campers —Dublin, County Dublin
- Weekend availability
- English
- In-person
- Outdoor work
- Referral programme
Quick apply
Human Resource Business Partner
Excel Aviation —Saint Margaret's, County Dublin
- €50,000–€55,000 a month
- Full-time
- Microsoft Excel
- Human resources
- Business
Quick apply
9h
PRADA Senior Client Advisor, Dublin
Prada —Dublin, County Dublin
- Customer service
- English
- Communication skills
Store Manager
Maxi Zoo Ireland —Dublin, County Dublin
- €42,000–€44,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Operations Supervisor - Grade B2
Teleperformance —Dublin 07, County Dublin
- €48,678 a year
- Full-time
- Bachelor's degree
- Communication skills
Director of Production and Media Services
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €150,000–€160,000 a year
- Leadership
12d
Creative Excellence Senior Director - International Beverages
PepsiCo —DUBLIN 2, County Dublin
- Remote
- Leadership
- Communication skills
Board Governance Administrator
Mercer —Dublin, County Dublin
- Full-time
- Microsoft Office
- Administrative experience
- No degree

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Manager, Customer Product Support

Asana -
Dublin, County Dublin

Quick apply

Job details

€95,000–€108,000 a year

Benefits

Work from home

Qualifications

French
Spanish
Portuguese
SaaS
Leadership
Communication skills
German

Full job description

We're looking for a grounded leader to help us move from our current state to a more mature, structured, and strategic support organization. Reporting to the Head of Customer Product Support, you will be the primary accountable person for the EMEA region, leading a regional team of Individual Contributors and Leads. Our immediate goal is to add experienced leadership to the region to ensure every team member receives fair and equitable guidance, coaching, and support. Our Customer Support team helps customers find clarity in their work and get results with Asana; we are Asana experts and productivity savants who are passionate about investing in our customers' success.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you'll achieve

Regional Team Accountability & Leadership Development: Serve as the primary accountable leader for the EMEA Customer Product Support team. Your immediate focus (first 6-12 months) will be stabilizing the team, managing individual contributors and lead(s). You will provide coaching, mentorship, and structured feedback to strengthen technical expertise, customer excellence, and leadership capability.
KPI Accountability: Independently own accountability for team-wide KPIs (CSAT, SLA attainment, backlog management, etc.) and proactively drive improvements through coaching and process discipline.
Senior Escalation Point: Provide oversight and guidance on high-visibility or high-sensitivity customer escalations, ensuring clear resolution paths and stakeholder alignment with internal teams (Sales, Solutions, Services, Success, etc.).
Drive Product & Process Improvements: Proactively surface product issues and customer pain points to senior Support Leadership with clear data, storytelling, and business impact framing.
Foster Team Culture: Build a culture grounded in Asana Support Team's Mission, Vision, and Values, driving customer-first thinking, ownership, and teamwork.

About you

Experience: 8+ years in customer-facing support, success, or services roles, including 4+ years in direct people leadership within the SaaS space, demonstrating sustained career growth and mastery of the customer journey.
Proven Leadership: Demonstrated ability to manage, coach, and motivate high-performing customer support teams, specifically proven through effectively handling high-visibility, sensitive escalations while driving team-wide accountability and performance against strategic goals.
Team Transformation: Experience scaling customer support teams through cultural and operational changes and successfully pivoting from high-volume, reactive support to a strategic, value-add approach that consistently improves CX metrics and customer retention
Partner Support Expertise: Direct experience collaborating with channel, solutions, and service partners to streamline workflows, improve support processes within the partner ecosystem, and ensure consistent customer experience delivery across all support channels.
Operational Track Record: Strong, measurable track record of delivering against key performance indicators (KPIs) and successfully implementing process improvements that ensure operational consistency, efficiency, and a high bar for service quality across the team.
Strategic Communicator: Highly effective communicator and compelling storyteller, proficient at building robust, trusting relationships with customers and collaborating internally to translate customer feedback into actionable business strategy.
Adaptability: Proven ability to thrive in ambiguity and fast-paced, high-growth environments, with a strong bias for action, prioritizing decisions that promote long-term scalability and continuous improvement across the entire support operation.
Nice to Have: Proven track record of managing support teams operating in multiple languages (German, French, Spanish, Portuguese) and deep experience supporting complex technical products.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €95,000-108,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Quick apply

Refine Your Search

operational excellence team leader jobs in dublin, d

Manager, Customer Product Support

Head of Operations

Director of Operations and Transformation - The Housing Agency

Senior Data Analyst

Store Manager

CMO Relationship Manager (Supply Chain)

Director of Production and Media Services

Trust and Safety Team Lead, International

Facilities Project Manager

Technical Services Manager

Assistant General Manager

Central Operations Manager - Office of the COO

City Manager - Dublin

Human Resource Business Partner

PRADA Senior Client Advisor, Dublin

Store Manager

Operations Supervisor - Grade B2

Director of Production and Media Services

Creative Excellence Senior Director - International Beverages

Board Governance Administrator

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