Find it manager Jobs in remote

Account Manager (Pharma)
Foundever —Remote
- Remote
- English
- Project management
- Leadership
Senior Solutions Engineer
Remote —Remote
- €80,000–€120,000 a year
- Remote
- Master's degree
- AI
- Communication skills
- Annual leave
- Work from home
1d
Technical Account Manager
Cloudera —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
6h
Right Hand person to the CEO
Linear Agency —Remote
- Weekend availability
- Remote
Quick apply
8d
Sales Knowledge Manager
Revolut —Remote
- €13,600–€16,000 a month
- Full-time
- Remote
- Sales
- Project management
- No degree
Manager, Monitoring & Site Management
Alimentiv —Remote
- €76,500–€127,500 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Organisational skills
Quick apply
6d
Engineering Manager - Platform - Usage | Ireland | Remote
Grafana Labs —Remote
- €117,000–€137,000 a year
- Remote
- Azure
- AWS
- Communication skills
- Annual leave
11d
Business Analyst
Social Discovery Group —Remote
- Full-time
- Remote
- Writing skills
- English
- Agile
Quick apply
Technical Account Manager
CommandLink —Remote
- Full-time
- Remote
- Scripting
- Recruiting
- Communication skills
- Referral programme
Quick apply
14d
Executive Project Manager
Social Discovery Group —Remote
- Full-time
- Remote
- English
- Project management
Quick apply
Community Manager, Duolingo Math Parent Community (Contract)
Duolingo —Remote
- Part-time
- Remote
- Social media management
- Marketing
Quick apply
1d
Senior Product Manager, Infrastructure Observability | Ireland | Remote
Grafana Labs —Remote
- €104,000–€124,800 a year
- Remote
- Computer Science
- Bachelor's degree
- No degree
- Annual leave
8d
Senior Platform Engineer, Storage
dbt Labs —Remote
- €96,000–€125,000 a year
- On call
- Remote
- Azure
- SQL
- AWS
Engineering Manager - Revenue Intelligence
CloudBeds —Remote
- Weekend availability
- Computer Science
- Java
- Master's degree
- Annual leave
Payroll Risk & Compliance Expert - UK&I
Remote —Remote
- €62,400–€140,000 a year
- Full-time
- Remote
- No degree
- Communication skills
- Annual leave
- Work from home
Fullstack Software Engineer (f/m/d)
Contentful —Remote
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Annual leave
Lead Credit Manager (Analytics)
Revolut —Remote
- €7,100–€8,900 a month
- Full-time
- Remote
- SQL
- Bachelor's degree
- No degree
Mechanical Project Engineer
Ball Corporation —Remote
- €47,250–€78,750 a year
- Remote
- AutoCAD
- English
- Microsoft Office
Customer Success Manager
Portside, Inc. —Remote
- Remote
- Salesforce
- Bachelor's degree
- No degree
- Annual leave
Quick apply
Head of Digital and Growth
Yomali Labs Limited —Remote
- Full-time
- Remote
- AI
- Communication skills
- Marketing

I want to receive the latest job alerts for it manager in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it manager jobs near remote

Executive Assistant jobs in Remote

Solutions Engineer jobs in Remote

Technical Account Manager jobs in Remote

Customer Success Manager jobs in Remote

Head Of Digital jobs in Remote

Community Manager jobs in Remote

Full Stack Developer jobs in Remote

Platform Engineer jobs in Remote

Sales Specialist jobs in Remote

Account Manager jobs in Remote

Executive Assistant jobs in Dublin, County Dublin

Hse, Assistant Psychologist jobs in Limerick, County Limerick

Shop Assistant jobs in County Dublin

Executive Assistant jobs in County Kerry

Executive Assistant jobs in North Dublin, County Dublin

Senior Executive Assistant jobs in Dublin, County Dublin

Mater Hospital Hospital, Care Assistant jobs in Dublin, County Dublin

Executive Assistant jobs in Bray, County Wicklow

Remote Software Engineer jobs in Dublin, County Dublin

Field Service Engineer Semiconductor jobs in Dublin, County Dublin

Account Manager (Pharma)

Foundever -
Remote

Apply Now

Job details

Qualifications

English
Project management
Leadership

Full job description

Req ID#: 412241

Remote, Any Location, BG

Job Description:

The Account Manager is the primary client’s day-to day service delivery point of contact. Responsibilities include developing strong relationships with the client, connecting with key business stakeholders. They will respond to client queries and ensure implementations are deployed according to the plan. The Account Manager should ensure aligned Account Strategy and delivery to it across all areas of the business and relationship. They are the subject matter expert for product, policies, operations, quality, training, reporting and IT. The Account Manager should also understand the customer thoroughly, their strategy, their organization, company culture, pain points and needs, especially the not-so-obvious ones, and proactively offer win solutions to address and exceed the needs of the client.

This is a hybrid role, candidate must be located and eligible to work in the EMEA region.

Job Responsibilities

Client NPS: Measure client satisfaction and loyalty through the Net Promoter Score. Update with current scores and trends.
Client Retention: Track the percentage of clients retained over a specific period. Include recent retention rates.
CMSR (Client Management Satisfaction Rate): Assess satisfaction with client management. Update with the latest survey results.
Reaction and Speed-Time on Incident: Measure response times to client issues. Report current average response and resolution times.
Strategic Partner Status: Evaluate the status of key clients as strategic partners. Provide updates on any changes in partnerships.
Revenue, Gross Margin, CM: Report current figures for revenue, gross margin, and contribution margin. Compare against historical data.
Discrepancy vs. Expectation: Analyze budget vs. actuals to identify any discrepancies. Update with recent financial performance data.
Growth Profitability Management: Assess strategies for maintaining profitability while pursuing growth. Include recent initiatives or results.
Innovation: Track the implementation of innovative solutions. Update with recent projects or initiatives.
Opportunity Pipeline: Monitor the current pipeline of potential opportunities. Update with the latest figures and prospects.
Value Add: Measure the value added to clients through services. Include recent metrics or feedback.
Account Diversification: Evaluate diversification across accounts in terms of services and sectors. Provide updates on recent progress.
Account Growth: Assess financial, scope, geographical, and service diversification growth. Update with the latest performance metrics.
eNPS: Measure employee satisfaction and engagement through the Employee Net Promoter Score. Update with the latest scores.
Team Development and Succession Planning: Track progress on team development initiatives and succession plans. Provide recent updates.

Skills and Qualifications

3+ years in client management, preferably within the Healthcare and BPO industries
Proven experience in project management and team leadership
Fluency in English and another European language

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

#LI-MAM

#LI-Hybrid

#LI-EMEA

Apply Now

Refine Your Search

it manager jobs in remote

Account Manager (Pharma)

Senior Solutions Engineer

Technical Account Manager

Right Hand person to the CEO

Sales Knowledge Manager

Manager, Monitoring & Site Management

Engineering Manager - Platform - Usage | Ireland | Remote

Business Analyst

Technical Account Manager

Executive Project Manager

Community Manager, Duolingo Math Parent Community (Contract)

Senior Product Manager, Infrastructure Observability | Ireland | Remote

Senior Platform Engineer, Storage

Engineering Manager - Revenue Intelligence

Payroll Risk & Compliance Expert - UK&I

Fullstack Software Engineer (f/m/d)

Lead Credit Manager (Analytics)

Mechanical Project Engineer

Customer Success Manager

Head of Digital and Growth

I want to receive the latest job alerts for it manager in remote

Related Searches

Explore jobs in more locations

Job Responsibilities

Skills and Qualifications

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected