Find customer service remote Jobs in swords county dublin

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Azure
- Software troubleshooting
- Customer service
Quick apply
Customer Adoption Manager
G-P —Dublin, County Dublin
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
14d
Technical Writer
Keywords Studios —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
Quick apply
Account Executive
Easyship —Dublin, County Dublin
- Remote
- Sales
- Analysis skills
- Communication skills
- Work from home
- Gym membership
Quick apply
16h
Application Tester
Emydex Technology —Blanchardstown, County Dublin
- Full-time
- Azure
- DevOps
- SQL
- Work from home
- Referral programme
Quick apply
13d
EPD Verifier
BRE —DUBLIN 11, County Dublin
- €60,000–€70,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Construction
1d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
1d
Field Technician & Operations Associate
Speed Queen Ireland —Dublin, County Dublin
- €33,000–€40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Typing
Quick apply
Account Executive - Small Business - Ireland OR UK Based (Office, Flex or Remote)
HubSpot —Dublin, County Dublin
- Sales
- English
- In-person
Internal Technical Sales Specialist
Carl Stuart Group —Dublin, County Dublin
- €45,000–€50,000 a year
- Hybrid work
- Sales
- Customer service
- No degree
- Work from home
- Employee assistance program
Quick apply
21h
Technical Support Specialist
Carl Stuart Group —Dublin, County Dublin
- €38,000–€40,000 a year
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick apply
19h
Trust & Risk Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Regional Account Manager
The HR Company —Cloghran, County Dublin
- €55,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance program
Quick apply
IT Support Engineer - Hybrid
IPSUS —DUBLIN 2, County Dublin
- No degree
Customer Success Manager
EXOGROUP —Dublin, County Dublin
- Full-time
- Remote
- Bilingual
- Spanish
- English
- Relocation assistance
- Annual leave
Quick apply
11h
Line Manager - Rush
Tesco Ireland —Rush, County Dublin
- From €37,500 a year
- Full-time
- Remote
- Leadership
1d
Field Service Engnineer II
Hitachi —Leixlip, County Kildare
- Full-time
- Engineering
- Bachelor's degree
- No degree
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Front Desk Hospitality Agent
Sonder Holdings —Dublin, County Dublin
- Weekend availability
- English
- Continuous improvement
- Restaurant experience
Freight Forwarding & Key Accounts Operator
BBL Logistics Ltd —Citywest, County Dublin
- €45,000–€52,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Continuous improvement
Quick apply
1d

I want to receive the latest job alerts for customer service remote in swords county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service remote jobs near swords county dublin

Customer Success Manager jobs in Dublin, County Dublin

Service Desk Analyst jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Field Technician jobs in Dublin, County Dublin

Technical Sales Manager jobs in Dublin, County Dublin

Trustee jobs in Dublin, County Dublin

Technical Support Specialist jobs in Dublin, County Dublin

Technical Writer jobs in Dublin, County Dublin

Ai Developer jobs in Dublin, County Dublin

Event Manager jobs in Dublin, County Dublin

Social Media Manager jobs in County Dublin

Manager jobs in Wexford, County Wexford

Customer Success Manager jobs in Limerick, County Limerick

Customer Success Manager jobs in County Dublin

Customer Success Manager jobs in Galway, County Galway

Google Customer Service jobs in Dublin, County Dublin

Customer Service jobs in Athlone, County Westmeath

Customer Service jobs in Cork, County Cork

Service Desk Analyst jobs in Dublin West, County Dublin

IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Fixed term

Qualifications

Jira
Azure
Operating systems
Software troubleshooting
Customer service
CCNA
Encryption
Japanese
Windows
Bash (Unix shell)
SQL
DHCP
AWS
Zendesk
Remote access software
IT support
Scripting
DNS
TeamViewer
Solarwinds
ServiceNow
VMWare
Linux
TCP/IP
Communication skills
Python
PowerShell
Active Directory
VPN

Full job description

PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Dublin.

Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our client.

Contract: 12-month contract (with expected extensions)

Location: Fully onsite, Dublin 1

Prerequisites: ITIL V4, Microsoft Certifications including MD 102

Skills/Requirements

Technical Skills

Operating Systems: Advanced knowledge of various operating systems like Windows, macOS, and Linux.
- Installing, configuring, and troubleshooting OS-related issues.
- Knowledge of Active Directory (AD), Group Policies, and domain-related issues (for Windows environments).
Network Troubleshooting:
- In-depth understanding of networking concepts such as DNS, DHCP, TCP/IP, subnetting, VLANs, and firewalls.
- Diagnosing and resolving issues related to routers, switches, firewalls, and VPNs.
- Monitoring and maintaining network performance.
Hardware and Software Troubleshooting:
- Ability to diagnose hardware failures (laptops, desktops, servers).
- Knowledge of software deployment, updates, and patch management.
Virtualization: Familiarity with virtualization platforms like VMware, Hyper-V, or VirtualBox.
Cloud Technologies: Understanding cloud platforms (AWS, Azure, Google Cloud) and managing cloud services like virtual machines, storage, and cloud backups.
Scripting and Automation: Basic scripting knowledge (PowerShell, Bash, Python) for automating routine tasks and troubleshooting complex issues.

Advanced Troubleshooting and Problem Solving

Root Cause Analysis: Ability to perform deep dives into issues to identify root causes rather than simply resolving symptoms.
Log Analysis: Reading and interpreting system and network logs to diagnose and resolve technical issues.
System Performance Tuning: Diagnosing performance bottlenecks in hardware, applications, and networks, and suggesting improvements.
Incident Management: Following standard ITIL (Information Technology Infrastructure Library) practices for incident escalation, documentation, and resolution.

Communication Skills

Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
Collaboration: Working effectively with Level 1 (frontline) support teams, and escalating issues to Level 3 or specialized support teams when necessary.
Documentation: Creating and updating technical documentation, including knowledge base articles and standard operating procedures (SOPs).
Ticket Management: Using ticketing systems (e.g., Jira, ServiceNow, Zendesk) to manage and resolve technical support requests.

Security Awareness

Cybersecurity Knowledge: Awareness of security best practices, threat mitigation, and basic concepts like encryption, VPNs, multi-factor authentication (MFA), and firewalls.
Endpoint Security: Ensuring that workstations, laptops, and mobile devices are secured against potential threats.
Backup and Disaster Recovery: Familiarity with backup solutions, disaster recovery planning, and ensuring data integrity.

Database Management

Basic SQL Knowledge: Understanding of databases and SQL queries for troubleshooting database-related issues or working with database administrators (DBAs).
Backup and Restore: Ability to perform basic database backups and restore operations in case of failure.

Project Support

Support for IT Projects: Participating in IT projects such as software rollouts, infrastructure upgrades, or migrations.
Change Management: Understanding change control processes and ensuring that system changes are well-documented and implemented according to organizational policies.

Remote Support Tools

Remote Troubleshooting: Proficiency with tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) for assisting users remotely.
Monitoring Tools: Familiarity with network and system monitoring tools (e.g., Nagios, SolarWinds, PRTG) to proactively identify issues.

Time Management and Prioritization

Task Prioritization: Ability to prioritize tasks based on the severity and impact of technical issues.
Multitasking: Managing multiple incidents or service requests at the same time while ensuring timely resolution.

Vendor and Third-Party Support

Vendor Management: Liaising with third-party vendors for escalated technical issues related to specific hardware or software products.
Warranty and RMA (Return Merchandise Authorization) Management: Handling warranty claims and equipment replacements through vendor support.

Certifications:

Essential

Microsoft Certifications: (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified).
ITIL Foundation V4: For understanding IT service management (ITSM) processes.

Optional but Beneficial

CompTIA Network+, CompTIA Security+ for networking and security fundamentals.
Cisco Certifications: (e.g., CCNA for networking fundamentals).

Education

Third Level Education Qualification is preferable.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

IND1

Quick apply

Refine Your Search

customer service remote jobs in swords county dublin

IT Support Engineer - Level 2

Customer Adoption Manager

Technical Writer

Account Executive

Application Tester

EPD Verifier

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Field Technician & Operations Associate

Account Executive - Small Business - Ireland OR UK Based (Office, Flex or Remote)

Internal Technical Sales Specialist

Technical Support Specialist

Trust & Risk Agent

Regional Account Manager

IT Support Engineer - Hybrid

Customer Success Manager

Line Manager - Rush

Field Service Engnineer II

Developer Relations AI (100% remote)

Front Desk Hospitality Agent

Freight Forwarding & Key Accounts Operator

I want to receive the latest job alerts for customer service remote in swords county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected