Find head office Jobs in dublin, d

Customer Excellence Lead
Novartis —Dublin, County Dublin
- Full-time
Product Manager (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills
Specialist Coordinator for Centre of Education
Beaumont Hospital —Dublin, County Dublin
- €73,062–€81,989 a year
- Research
- No degree
- Leadership
13d
Senior Analyst - Currency Management
Fidelity International —Dublin, County Dublin
- Full-time
- Management
- English
- Analysis skills
Head of Operations
Fineco Asset Management —Dublin, County Dublin
- Hybrid work
- Management
- Organisational skills
- Leadership
- Annual leave
8d
Executive Personal Assistant
Leonardo Hotels Dublin Head Office —DUBLIN 4, County Dublin
- Full-time
- Hybrid work
- Communication skills
Quick apply
1d
Communications Manager
Boots —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
Head of Service Operations
PrepayPower —Dublin, County Dublin
- Continuous improvement
- Annual leave
- Employee assistance program
Quick apply
Strategy Analyst
AXA —DUBLIN 1, County Dublin
- Master's degree
- Business
- Communication skills
8d
Deputy Store Manager - Dublin City Centre
Lidl —DUBLIN 8, County Dublin
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
7d
Product Owner
Elwood Roberts —Dublin, County Dublin
- €380–€410 a day
- Full-time
- Salesforce
- Conflict management
- Agile
Quick apply
Jameson International Brand Ambassador Programme - Vietnam
IRISH DISTILLERS LTD —Dublin, County Dublin
- Full-time
- Hospitality
- Sales
- Bachelor's degree
Quick apply
7d
Head of People & Culture
Elgin Energy —DUBLIN 2, County Dublin
- Master's degree
- Bachelor's degree
- Human resources
Quick apply
14d
Urban Outfitters Display Coordinator - Dublin, Ireland
Urban Outfitters —Dublin, County Dublin
- €33,000–€38,000 a year
- Full-time
- Carpentry
- Organisational skills
- Construction
- Annual leave
- Employee assistance program
Grade III Administrator
St Michaels House —Goatstown, County Dublin
- €31,934–€49,416 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Sick pay
1d
Head of European and UK Policy
Whatnot —Dublin, County Dublin
- €200,000–€276,000 a year
- Full-time
- Leadership
- Communication skills
- Work from home
Lock Up Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Analysis skills
- Leadership
Personal Assistant & Office Support
Fineco Asset Management DAC —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Mentoring
- Communication skills
- Annual leave
Business Manager
AXA —DUBLIN 1, County Dublin
- Project management
- Communication skills
- Negotiation
7d
Head of People
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Leadership
- Communication skills
- Annual leave
- Life insurance

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Customer Excellence Lead

Novartis -
Dublin, County Dublin

Apply Now

Job details

Full-time

Full job description

Summary

#LI-Hybrid

The Customer Excellence Lead acts as the execution engine for customer engagement success, ensuring launch readiness, high-quality content activation and precise omnichannel orchestration. The role governs and deploys execution excellence frameworks such as ICE, IpEx and IMEx to drive consistent standards across teams, while leading capability development to future-proof the organization and maximize customer engagement impact.

About the Role

Job Purpose

Serve as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned, content is activated across channels and customer journeys are orchestrated with precision. The role oversees execution excellence frameworks such as ICE, IpEx and IMEx, and leads capability development across the organization to enable consistent, compliant and high-impact engagement.

Major Accountabilities

Content Activation & Channel Orchestration

Ensure content created by Therapeutic Areas, Value & Access, Communications, Patient Advocacy and Medical Affairs is activated and usable across field force and functional platforms (OnCore CRM).
Ensure customer journeys are validated, aligned with content usage and optimized for impact.
Provide omnichannel implementation guidance and channel upskilling including SFMC orchestration and iCVA usage.
Oversee tagging, FUSE uploads and MLR processes to ensure execution standards across Commercial, V&A and Medical teams.
Provide customer journey insights to continuously refine engagement.
Execute integrated customer journeys across CRM, SFMC and rep-triggered tools aligned with TA strategies.

ICE Deployment & Orchestration

Orchestrate all ICE ways of working including workshops and handshake meetings at country level.

Marketing Excellence & One Brand Plan Orchestration

Ensure One Brand Plan milestones are executed on time with clear metrics and governance.
Drive marketing excellence standards and OBP framework implementation to uplift marketer capability and future-proof execution.

Launch Excellence Orchestration

Ensure end-to-end execution of local Launch Readiness Reviews (LRR).
Partner with global and regional teams to enhance launch readiness processes and operational excellence.

Capability Building

Act as the country voice of learning within learning governance forums.
Deploy and localize global learning curricula aligned to country needs and international priorities.
Partner with TA Heads and functional leads to align capability development with business priorities.
Support change management and adoption of new tools, journeys and standards.

Training Execution & Delivery

Deliver and localize global learning experiences ensuring relevance and impact.
Collaborate with technology owners to support implementation and usage of capability tools.
Ensure best-practice sharing and consistent onboarding across field and office-based roles.
Monitor training adoption and effectiveness and report outcomes to functional leadership.

Omnichannel Orchestration & Customer Journeys

Provide implementation guidance and upskilling on SFMC, iCVA, RTEs and video calls.
Design and deliver targeted capability building on content activation and omnichannel standards.
Support handshake meetings between international and local brand teams to ensure operating model adoption.

Leadership & Culture

Foster an engaged, high-performance culture through clear goals, coaching and continuous development.
Attract, develop and retain future-ready talent and strengthen succession pipelines.
Role model Novartis Leadership Expectations and Behaviors with a growth mindset.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

General Management

Location

Ireland

Site

Dublin (Country President Office (CPO))

Company / Legal Entity

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

head office jobs in dublin, d

Customer Excellence Lead

Product Manager (Senior Vice President)

Specialist Coordinator for Centre of Education

Senior Analyst - Currency Management

Head of Operations

Executive Personal Assistant

Communications Manager

Head of Service Operations

Strategy Analyst

Deputy Store Manager - Dublin City Centre

Product Owner

Jameson International Brand Ambassador Programme - Vietnam

Head of People & Culture

Urban Outfitters Display Coordinator - Dublin, Ireland

Grade III Administrator

Head of European and UK Policy

Lock Up Manager

Personal Assistant & Office Support

Business Manager

Head of People

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