Find Merchant Jobs in Ireland

BlueSnap Technical Merchant Support Agent
Payroc —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
General Operative
Chadwicks Group —Roscommon, County Roscommon
- Full-time
- Customer service
- No degree
- Sick pay
Part Time Counter Salesperson Tralee (Saturday 10am-2pm)
NOYEKS NEWMANS —Tralee, County Kerry
- €15 an hour
- Part-time
- Carpentry
- Sales
- Customer service
- Employee discount
Quick apply
1d
Field Based Trade Sales Agent - Republic of Ireland
Climar Industries Limited —County Dublin
- Up to €65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Trade Counter Assistant- Cork
Brooks Timber & Building Supplies Ltd —Cork, County Cork
- €32,000–€45,000 a year
- Full-time
- Sales
- Customer service
- Leaving certificate
- Employee assistance program
Quick apply
Junior Solution Consultant
StudioForty9 —Remote
- Remote
- Computer Science
- Research
- SQL
Accommodation Assistant
Eyre Square Hotel —Galway, County Galway
- €14.35 an hour
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Warehouse Operative
Sanbra Fyffe Ltd- Instantor —Santry, County Dublin
- €30,500–€32,000 a year
- Full-time
- Customer service
- Forklift
- Warehouse experience
- Employee assistance program
- Employee discount
Quick apply
6d
Trade Counter Sales
Flynn’s Hardware —Dungarvan, County Waterford
- From €13.50 an hour
- Full-time
- Sales
- English
- Leaving certificate
- Store discount
Quick apply
14d
Sales Representative
T J O'Mahony —Tullamore, County Offaly
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Technical In House Sales Assistant
Aquatech Heating Solutions Ltd —Togher, County Cork
- €35,000–€39,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Presentation skills
- Sick pay
Quick apply
Onboarding Advisor - German Market
eBay Inc. —DUBLIN 15, County Dublin
- €45,240 a year
- Full-time
- Sales
- English
- Business development
11d
Marketing & Social Media Intern
Topline Doyles —Carlow, County Carlow
- €15 an hour
- Monday to Friday
- Social media management
- In-person
- Internship
Quick apply
7d
Branch Administrator - Glasnevin
Brooks Timber & Building Supplies Ltd —Dublin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Employee assistance program
- Employee discount
Quick apply
Part-time Server
The Purty Kitchen —Dublin, County Dublin
- €14.50 an hour
- Part-time
- Serving
- Customer service
- English
- Employee discount
Quick apply
12d
Onboarding Advisor - NL/DE Speaking
eBay Inc. —DUBLIN 15, County Dublin
- €45,240 a year
- Full-time
- Sales
- English
- Business development
12d
Office Administrator
Laurence Pierce Wool Merchants ltd. —Rathdrum, County Wicklow
- From €15.45 an hour
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
14d
Application Support
Fiserv —Dublin, County Dublin
- Full-time
- Java
- SQL
- No degree
Field Sales Associate - Leinster Region
SumUp —Dublin, County Dublin
- Remote
- Employee assistance program
Quick apply
Trade Sales Advisor
Chadwicks Group —Dublin, County Dublin
- Full-time
- Sales
- No degree
- Kitchen experience
- Sick pay

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BlueSnap Technical Merchant Support Agent

Payroc -
Remote

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Software troubleshooting
Customer service
Data analysis skills
Technical support
Microsoft Office
SQL
Organisational skills
Phone etiquette
Communication skills

Full job description

Title

BlueSnap - Technical Merchant Support Agent

Sales Support - GIP

Reports to

Support Manager

Position Overview

The Technical Merchant Support Agent plays a critical role in delivering a positive, seamless experience for both merchants and shoppers around the world. This role serves as a frontline point of contact, providing timely, accurate, and professional support across multiple channels including phone, email, and live chat. In this position, you will troubleshoot technical issues, respond to payment-related inquiries, and help resolve concerns tied to products, services, and transactions. You will also support risk and fraud-related analysis, collaborate with internal teams to improve processes, and ensure service levels are consistently met. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality customer support.

Duties and Responsibilities

This is a highly technical, customer-facing role designed for candidates with experience providing software and finance/payment support.
The position is not intended for back-office helpdesk, DevOps, or software development candidates. We are looking for long-term technical support professionals who are motivated to build deep product expertise and support our merchants with complex technical and payment-related inquiries.

Provides support to merchants and shoppers via phone, email, and live chat
Friendly and professional interaction with shoppers from around the globe
Provide solutions and process payment information in response to inquiries, concerns, and requests about products and services
Diagnose and resolve technical issues
Handling risk and online-fraud related analysis
Follow up and make scheduled call backs to shoppers where necessary
Stay current with system information, changes and updates
Work with various departments to improve our services
Meet Service Level Agreement goals for response times

Qualifications

Knowledge of customer service principles and practices, with 2+ years of related experience in technical support, software troubleshooting, or payment/finance support services.
Effective listening, written, and verbal communication skills
Excellent customer service and phone etiquette required
Experience with MS Office (Outlook, Word, Excel, PowerPoint)
Thrive on teamwork and overcoming obstacles, highly motivated, energetic, responsible, result oriented, great communication skills, and good organizational skills
Self-motivated, creative, and able to work with minimal supervision
Ability to multi-tasking and work under pressure
Experience in Support for a financial institution, the online payment industry, e-Commerce, or related will be a plus!
Web development skills are a plus
SQL and data analysis experience is a plus

Hours

Ireland: Monday – Friday; 8 AM – 5 PM or 9 AM – 6 PM, local time
Israel: Sunday – Thursday; 8 AM – 5 PM or 9 AM – 6 PM, local time
Includes a 1-hour lunch break

Travel Component

Remote; Ireland - may on occasion be required to attend the office for events.
Hybrid; Israel - Once a week in the office located in Herzliya.

Working Conditions

Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods.
Frequent interaction with team members, management, agents, and external partners to facilitate smooth operations and collaborations.

Equality

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at [email protected]

Compensation and Benefits

Our compensation reflects the cost of labor across several geographic markets. Actual compensation may vary based on a number of factors, including location, job-related knowledge, skills, and experience. Depending on the position offered, additional forms of compensation – such as bonuses, incentives, or equity – may also be included as part of the total compensation package. We offer a comprehensive range of benefits to support your overall well-being, both personally and professionally. These may include medical coverage, financial benefits, and wellness support tailored to your needs.

Candidate Privacy Notice

We are committed to protecting the privacy and security of personal information provided to us during the recruitment and hiring process. Our Candidate Privacy Notice explains how we collect, use, store, and protect your personal data when you apply for a role with us. This notice applies to all job applicants and candidates, including those located in the European Economic Area (EEA), the United Kingdom, Canada, and other applicable jurisdictions. You can find our Candidate Privacy Notice on our Careers Page under FAQs.

Note to Agencies

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

Quick apply

Refine Your Search

merchant jobs in ireland

BlueSnap Technical Merchant Support Agent

General Operative

Part Time Counter Salesperson Tralee (Saturday 10am-2pm)

Field Based Trade Sales Agent - Republic of Ireland

Trade Counter Assistant- Cork

Junior Solution Consultant

Accommodation Assistant

Warehouse Operative

Trade Counter Sales

Sales Representative

Technical In House Sales Assistant

Onboarding Advisor - German Market

Marketing & Social Media Intern

Branch Administrator - Glasnevin

Part-time Server

Onboarding Advisor - NL/DE Speaking

Office Administrator

Application Support

Field Sales Associate - Leinster Region

Trade Sales Advisor

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