Find sales leader Jobs in dublin county dublin

Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
12d
Jameson Brand Ambassador Programme - Malaysia
IRISH DISTILLERS LTD —Dublin, County Dublin
- Full-time
- Hospitality
- Sales
- Bachelor's degree
Quick apply
7d
Assistant Manager
Dave's Hot Chicken —DUBLIN 2, County Dublin
- Full-time
Quick apply
Team Member
NEXT —Carrickmines, County Dublin
- €9.91–€14.15 an hour
- Call to connect
1d
Enterprise Customer Success Manager (Hybrid)
Nitro —Dublin, County Dublin
- Bachelor's degree
- No degree
- Communication skills
District Manager - ROI
Wingstop - Senior Operations —DUBLIN 22, County Dublin
- €70,000–€75,000 a year
- Full-time
- Management
- Leadership
- Restaurant experience
- Annual leave
- Employee discount
Quick apply
Showroom Sales Manager — Dublin 12
Bathshack —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Management
- Sales
- Supervising experience
- Store discount
- Employee assistance program
Quick apply
8d
Retail Showroom Manager
McSport —Dublin, County Dublin
- Full-time
- Sales
- Administrative experience
- No degree
Quick apply
Electricity Sales Advisor
PrepayPower —Sandyford, County Dublin
- €34,000–€49,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
5d
Sales Development Representative (UKI)
DataDog —Dublin, County Dublin
- Communication skills
- Employee stock purchase plan
Head of Implementation, EMEA
Rippling —DUBLIN 2, County Dublin
- Full-time
- Communication skills
Assistant Manager - Frascati Centre, Blackrock
NORMAL Ireland —Blackrock, County Dublin
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director of Sales and Business Development
Boots Hearingcare —Dublin, County Dublin
- Business development
- Leadership
- Annual leave
Manager, Sales Programs
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- Salesforce
Brand Ambassador - Fragrance
Coty Inc. —Dublin, County Dublin
- Full-time
- Sales
- English
4d
Regional Account Manager
The HR Company —Cloghran, County Dublin
- €55,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance program
Quick apply
Sales Specialist
IQVIA —Dublin, County Dublin
- Full-time
- Business
- Communication skills
- Annual leave
6d
Jameson International Brand Ambassador Programme - Vietnam
IRISH DISTILLERS LTD —Dublin, County Dublin
- Full-time
- Hospitality
- Sales
- Bachelor's degree
Quick apply
7d
General Manager - Fitness Studios
TRIB3 —Cherrywood, County Dublin
- From €35,000 a year
- Full-time
Quick apply
1d

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Contact Centre Manager

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€50,000–€55,000 a year
12 days ago

Qualifications

Telephony
Customer service
Leadership
Communication skills

Full job description

Your mission

Reports To Head of Operations
Location : On Site, Dundrum Dublin 14
Employment Type : Full-time, permanent

Role Overview
The Contact Centre Manager will lead the daily operation of the contact centre, ensuring excellent customer service, strong team performance, and delivery against agreed KPIs and service levels.

Key Responsibilities

Manage day-to-day contact centre operations across inbound and/or outbound activity.
Lead, coach, and develop team leaders and agents.
Monitor performance against KPIs including service levels, quality, productivity, sales/conversion, and customer satisfaction.
Manage staffing, scheduling, workload, and resource planning.
Manage escalated customer issues and support complaint resolution.
Drive continuous improvement in processes, service quality, and efficiency.
Ensure CRM, telephony, and reporting systems are used accurately.
Maintain compliance with company policies, data protection, and quality standards.
Prepare performance updates and reports for senior management and clients.
Support recruitment, onboarding, training, and performance management.

Your profile

Required Experience

Proven experience managing a contact centre or customer service operation.
Strong leadership and people management skills.
Experience of managing KPIs, service levels, and operational performance.
Confident using CRM, telephony, dialer, or workforce management systems.
Effective communication, reporting, and critical thinking skills.
Ability to work in a fast-paced, target-driven environment.

Key Competencies

Leadership and team development
Customer focus
Commercial awareness
Performance management
Problem solving
Communication and influencing
Planning and organisation
Resilience under pressure
Continuous improvement mindset
Accountability and ownership

This is an excellent opportunity for either an experienced manager ready to take the next step in their career, or an established Contact Centre Manager looking to help lead a busy, customer-focused operation. The successful candidate will develop high-performing teams, drive service excellence, improve operational performance, and play a key role in supporting the continued growth and success of the business.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

sales leader jobs in dublin county dublin

Contact Centre Manager

Jameson Brand Ambassador Programme - Malaysia

Assistant Manager

Team Member

Enterprise Customer Success Manager (Hybrid)

District Manager - ROI

Showroom Sales Manager — Dublin 12

Retail Showroom Manager

Electricity Sales Advisor

Sales Development Representative (UKI)

Head of Implementation, EMEA

Assistant Manager - Frascati Centre, Blackrock

Lean Six Sigma Digital Transformation Leader

Director of Sales and Business Development

Manager, Sales Programs

Brand Ambassador - Fragrance

Regional Account Manager

Sales Specialist

Jameson International Brand Ambassador Programme - Vietnam

General Manager - Fitness Studios

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