Find chat support Jobs in dublin county dublin

Product Support Specialist
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Time management
- Gym membership
- Life insurance
Quick apply
Trust and Safety (Triage Support work) - Process Associate - English – On Site Dublin
Genpact Ireland Private Limited —Dublin, County Dublin
- Full-time
- Azure
- English
- Master's degree
Quick apply
Technical Support Engineer
WalkMe —Dublin, County Dublin
- Full-time
- Customer service
- English
- HTML
- Annual leave
Customer Experience Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- English
- Bachelor's degree
- Work from home
B2B Product Marketing
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Marketing
1d
Express Store Manager - Dublin City
Tesco Ireland —Dublin, County Dublin
- From €50,000 a year
- Full-time
- Sales
- Leadership
- Employee assistance program
Browse our vacancies
Shanahan Engineering —Dublin, County Dublin
- Communication skills
Product Marketing - Agents
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Project management
AIFM Operations & Investor Relations Analyst
Octopus Energy Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Data Center Security Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Customer service
- AWS
- Communication skills
AI Creative Producer
ElevenLabs —Dublin, County Dublin
- Full-time
- Remote
- Social media management
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14h
Product Data Analyst
Phorest —DUBLIN 7, County Dublin
- Hybrid work
- SQL
- Communication skills
- Python
- Employee assistance program
Quick apply
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Support Pharmacist - Dundrum, Dublin
Healthwave —Dublin, County Dublin
- €40–€42 an hour
- Full-time
- Employee assistance program
Quick apply
Volunteer Opportunity - Help Refugees Build Confidence Through Conversation
The Education Equality Institute —Dublin, County Dublin
- Remote
- Communication skills
Quick apply
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst
Version 1 —Dublin, County Dublin
- Weekend availability
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
1d
Data Analyst – Salon Reporting (12 month maternity cover)
Phorest —DUBLIN 7, County Dublin
- Remote
- SQL
- Communication skills
- Python
- Employee assistance program
Quick apply
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Accounts Receivable Specialist
Geotab —Dublin, County Dublin
- Full-time
- Hybrid work
- Google Suite
- Microsoft Excel
- ERP systems

I want to receive the latest job alerts for chat support in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

chat support jobs near dublin county dublin

Pharmacist jobs in Dublin, County Dublin

Product Support jobs in Dublin, County Dublin

Service Desk Analyst jobs in Dublin, County Dublin

Operations Analyst jobs in Dublin, County Dublin

Producer jobs in Dublin, County Dublin

Store Manager jobs in Dublin, County Dublin

IT Security Specialist jobs in Dublin, County Dublin

Accounts Receivable Clerk jobs in Dublin, County Dublin

Marketer jobs in Dublin, County Dublin

Customer Service Supervisor jobs in Dublin, County Dublin

Pharmacist jobs in Drogheda, County Louth

Pharmacist jobs in The Coombe, County Dublin

Registration Pharmacist jobs in Dublin, County Dublin

Pharmacist jobs in Cobh, County Cork

Hospital Pharmacist jobs in Dublin, County Dublin

Product Support jobs in Remote

Part Time Support Worker jobs in Dublin, County Dublin

Google Customer Service jobs in Dublin, County Dublin

Customer Service jobs in Athlone, County Westmeath

Customer Service jobs in Cork, County Cork

Product Support Specialist

Teckro Limited -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Tax Saver Scheme
Bike to work scheme
Gym membership
Life insurance

Qualifications

HubSpot
SaaS
Communication skills
Time management
Help desk

Full job description

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

About the Role

As a Product Support Specialist, you’ll be the first line of help for study teams and site users

to run safer, faster clinical trials — triaging queries, providing guidance across Teckro’s web

and mobile product offering. You’ll contribute to our knowledge base and service quality

while strengthening skills that matter in regulated environments: patient safety, data integrity,

compliance, and on‑time delivery.

This role is an exciting opportunity for anyone with an interest in delivering high value clientfacing

application support. You will work directly with study teams and site users, release

notes, knowledge base content, user feedback, and SLAs/KPIs that mirror Teckro’s product

suite and delivery practices

Key Responsibilities

Accurately log all incoming client requests and incidents into the support ticketing system.

Monitor all communication channels (chat, email, tickets) to ensure prompt acknowledgement and response times.

Provide clear, step-by-step guidance to clients on standard system navigation and how to use core features of the platform.

Troubleshoot and resolve routine and known issues efficiently by utilising and referencing knowledge base documentation.

Maintain accurate documentation of ticket resolutions and user interactions

Ensure all site-related service requests and incidents are resolved within the agreed contractual and internal resolution timelines.

Adhere strictly to established escalation protocols for complex or non-routine technical issues.

Transfer triaged tickets as appropriate to the Senior Support Specialists for resolution.

Escalate complex issues for advanced investigation and resolution as per the established processes.

Collaborate with Senior Support Specialists and Engineering teams to identify recurring issues and bottlenecks, suggest improvements and implement corrective actions to maintain service quality and efficiency.

Regularly review performance metrics to confirm adherence to established SLAs and KPIs, escalating any deviations promptly.

Document resolution times and service outcomes to support compliance audits

Standards:

Contribute towards team goals and objectives

Own the customer experience

Active part of the net promoter system – promoting positive user feedback

Maintain accurate information within our systems

Always adhere to the quality standards

The Ideal candidate will have:

Strong communication skills, with the ability to provide guidance on using and navigating web and mobile applications clearly to non-technical users.
Strong problem-solving and troubleshooting skills.
Exceptional attention to detail
Ability to manage multiple tickets and prioritise effectively.
Target and results orientated
Basic technical knowledge of application installation and activation.
Familiarity with mobile and web application environments.
Strong organisational and time management skills

Qualifications Required

0-2 years of experience in a helpdesk or application support role.
Exposure to clinical trial technology or SaaS platforms (preferred).
ITIL Certified (Foundation) desirable
Knowledge of HubSpot or similar ticketing systems.

Location and Travel:

(Dublin)

Hybrid role - Dublin City Centre, Ireland.
Our Dublin City Centre offices are located less than 3 mins for Pearse St Dart Station and beside the Alex Hotel, making it accessible for all major transport.
We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
Note: Regrettably we cannot offer work permit sponsorship for this role .To be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits

25 days holidays, entitlement increases with length of service
Pension, available immediately upon joining Teckro
Healthcare
Life Insurance
Share Options
50% Maternity leave pay after capped length of service
Paid Paternity leave scheme
Bike to Work/ Tax Saver Scheme
Gym/Wellness Allowance
Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you!

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.

Quick apply

Refine Your Search

chat support jobs in dublin county dublin

Product Support Specialist

Trust and Safety (Triage Support work) - Process Associate - English – On Site Dublin

Technical Support Engineer

Customer Experience Agent (French Speaking)

B2B Product Marketing

Express Store Manager - Dublin City

Browse our vacancies

Product Marketing - Agents

AIFM Operations & Investor Relations Analyst

Data Center Security Manager

AI Creative Producer

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

Product Data Analyst

Customer Service Supervisor

Support Pharmacist - Dundrum, Dublin

Volunteer Opportunity - Help Refugees Build Confidence Through Conversation

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Data Analyst – Salon Reporting (12 month maternity cover)

Customer Experience Agent (German Speaking)

Accounts Receivable Specialist

I want to receive the latest job alerts for chat support in dublin county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected