Find client care manager Jobs in dublin, d

Client Experience Representative
OASIS Group —Swords, County Dublin
- Full-time
- English
- Computer skills
- Communication skills
5d
Care Responder
The Care Team —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- English
- Communication skills
14d
Health and Social Care Transformation Senior Manager, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
- Hybrid work
- Business
ESS Asset Care Manager
ESS Ltd. —Dublin, County Dublin
- Engineering
- Business development
- Communication skills
Conference & Banqueting Manager
Fitzpatrick Castle hotel —Killiney, County Dublin
- Full-time
Quick apply
Balance Management & Analysis
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Employee assistance program
12d
Health & Social Care Transformation Consultant, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
- Hybrid work
Senior Health Care Assistant
Dublin Simon Community —DUBLIN 8, County Dublin
- €39,463.75 a year
- Full-time
- Vital signs
- Agile
- In-person
Quick apply
Sales Manager
The Address Connolly —Dublin, County Dublin
- Full-time
- Social media management
- Hotel
Quick apply
13d
Senior Risk Manager
Everest Re Group, Ltd. —Dublin, County Dublin
- €110,000–€145,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Wellness program
- Annual leave
HR & Operations Manager – Home Care Services (Dublin)
The Care Team —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Human resources
- Business
- Leadership
Care Responder
Contact Care —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- English
- Communication skills
14d
Health & Social Care Transformation Director, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
- Hybrid work
- Business
Account opening support specialist - Ireland
Julius Baer —Dublin, County Dublin
- Full-time
12d
Assistant Manager
Compass Group Ireland —DUBLIN 4, County Dublin
- €17 an hour
- Full-time
- Hospitality
- Food service
- Leadership
14d
SALES EXECUTIVE
Doyle Shipping Group —Dublin Port, County Dublin
- Full-time
- Sales
- Microsoft Office
- Administrative experience
Quick apply
Floor Manager
The Enniskerry Inn —Enniskerry, County Wicklow
- €15.50–€17.20 an hour
- Weekend availability
- Hospitality
- Customer service
- Restaurant management
Quick apply
Health & Social Care Transformation Senior Consultant, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
- Hybrid work
Community Engagement Project Worker
Merchants Quay Ireland —Dublin, County Dublin
- €36,372–€38,586 a year
- Full-time
- No degree
Quick apply
9h
Team Leader - South Dublin
Heritage Homecare —Dublin, County Dublin
- €17–€20 an hour
- Full-time
- English
- No degree
- Annual leave
- Employee assistance program
Quick apply

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Client Experience Representative

OASIS Group -
Swords, County Dublin

Apply Now

Job details

Full-time
5 days ago

Qualifications

English
Computer skills
Communication skills
Time management

Full job description

he Role

In this role you will be primarily responsible for servicing client requests as a first point of contact for clients into the group. This role will process client orders, update information in systems, respond to routine enquiries and ensure that service levels and quality standards are met. In this role you will work closely across all functions, to ensure effective collaboration on achieving our business objectives.

Key Performance Indicators:

Client service level agreements ensuring we consistently deliver.
Client retention.
Client satisfaction as measured in the annual client survey.
Call Performance & Case Management Service Levels.

Accountabilities:

Consistently meet required key performance indicators.
Where KPIs are not met, identify and implement performance improvement plans.
Actively monitor risks and to foresee/identify potential problems and proactively identify solutions to address them in advance.

Responsibilities:

To answer telephone calls, taking ownership, and servicing client requests in a friendly and professional manner.
To process client orders, keying system transactions accurately and within the contracted service levels.
To take ownership of complaints, managing client expectations, following up proactively to ensure quick and effective resolution.
To make outbound calls to clients with updates on enquiries or to communicate proactive information.
To communicate with clients about their invoices requesting outstanding payments as required.
To follow all group policies and standard operating procedures
Using strong written and oral communication skills ensure that every contact is managed to a high standard creating a great experience for clients
To update all systems with clear and accurate information, being proactive to establish missing or out of date client contact data. Produce and issue routine system reports and service routine reporting enquiries accurately.
To identify risks/issues which create a barrier to great client care and highlight these to your manager.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments, obtaining input to respond fully to the client within the agreed service levels.
To take ownership of more complex client requests, managing the clients expectations, liaising with specialist departments,
btaining input to respond fully to the client within the agreed service levels.
To demonstrate a teamwork ethic, working with and sharing knowledge and experience with colleagues.
To continuously support all training and personal development to ensure that you maintain the highest standard of client care.
Comply with all company policies and all relevant data protection legislation to ensure.
Our clients and team members sensitive and personal information is protected and processed in accordance with the law.
Our team members and clients rights under the legislation are fully protected.
Adhere to all company policies and complete all mandatory training modules.
Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.
Lives the OASIS values, in particular, client obsession - ensuring effective communication and responsiveness to client requests.

Candidate Requirements:

A demonstrable depth of experience in a similar role.
Experience of servicing written and oral client requests.
Can communicate fluently in English.
Experience of providing excellent client service.
A strong attention to detail.
Flexible and ability to operate to tight deadlines.
A proactive mindset and professional manner.
Good organisational and time management skills.
Creative and enquiring mind to challenge and resolve problems.
Demonstrate the ability to take ownership.
Excellent all-round computer and software skills.

OASIS is an equal opportunities employer.

The Company confirm that our legitimate interests comply with GDPR and data protection.

Apply Now

Refine Your Search

client care manager jobs in dublin, d

Client Experience Representative

Care Responder

Health and Social Care Transformation Senior Manager, Hybrid

ESS Asset Care Manager

Conference & Banqueting Manager

Balance Management & Analysis

Health & Social Care Transformation Consultant, Hybrid

Senior Health Care Assistant

Sales Manager

Senior Risk Manager

HR & Operations Manager – Home Care Services (Dublin)

Care Responder

Health & Social Care Transformation Director, Hybrid

Account opening support specialist - Ireland

Assistant Manager

SALES EXECUTIVE

Floor Manager

Health & Social Care Transformation Senior Consultant, Hybrid

Community Engagement Project Worker

Team Leader - South Dublin

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