Find employee relations manager Jobs in dublin, d

Key Account Manager - FMCG
Field Management Ireland —Dublin, County Dublin
- Sales
- Budgeting
- Business
Quick apply
Counter Manager - 'The Ordinary' - Brown Thomas, Grafton St
DECIEM —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee assistance program
Perfusionist
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- Communication skills
- Employee assistance program
Quick apply
Leasing Compliance Coordinator (Maternity Cover, 12 Months)
I-RES —Sandyford, County Dublin
- From €40,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- No degree
- Wellness program
Quick apply
HR Consultant
Dovida Ireland —Dublin, County Dublin
- Full-time
- Human resources
Quick apply
13d
Director of Production and Media Services
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €150,000–€160,000 a year
- Leadership
12d
Behavioural Threat Manager - Global Protection & Security (EMEA)
Accenture —Dublin, County Dublin
- Weekend availability
- Analysis skills
- Bachelor's degree
- Leadership
People & Culture Business Partner
Foxit —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Human resources
Quick apply
12d
HR Business Partner European Functions
Kellanova —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
Investments Manager
Revolut —Dublin, County Dublin
- Full-time
- Remote
- English
- Maths
- Communication skills
HR Assistant
NORMAL Ireland —Dublin, County Dublin
- No degree
- Human resources
- Communication skills
9d
Employment Counsel Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Organisational skills
- AI
Exhibitions and Collection Services Coordinator
National Gallery of Ireland —Dublin, County Dublin
- €38,419–€43,594 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- English
- Annual leave
- Employee discount
1d
Assistant Project Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Engineering
- Project management
- Annual leave
Quick apply
Single Sponsor Clinical Project Manager II - Dublin office (3 days a week)
サイネオス・ヘルス —DUBLIN 2, County Dublin
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
Head of Operational Risk
Mediolanum International Funds Limited —Dublin, County Dublin
- Presentation skills
- No degree
- Organisational skills
7d
Portfolio Management Compliance Analyst
Fisher Investments Europe —Dublin, County Dublin
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Annual leave
- Work from home
13d
Cost Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
Quick apply
Director, Government Affairs Europe
Regeneron —Dublin, County Dublin
- Spanish
- English
- Bachelor's degree
- Annual leave
Senior People Operations Manager – EMEA
Compass Group Ireland —Dublin, County Dublin
- Overtime
- Hospitality
- Bachelor's degree
- Human resources
- Employee assistance program

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Key Account Manager - FMCG

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Qualifications

Sales support
Sales
Budgeting
Business
Account management
Communication skills

Full job description

Your mission

The Key Account Manager will play a key role in the successful delivery of client accounts by ensuring high standards of day-to-day account management, KPI tracking, service level compliance, reporting accuracy, and field execution support. Working closely with the Field Management team and internal stakeholders, the successful candidate will help ensure client objectives are delivered effectively, on time, and within budget.

This role also has a significant people management element and requires a hands-on, supportive approach to leading, coaching, and developing team members. The Key Account Manager will be expected to manage performance proactively, provide regular feedback, and support continuous improvement across the team.

This is a fast-paced commercial role that requires strong organisation, attention to detail, sound commercial judgement, and the ability to build strong relationships with both clients and internal teams.

Previous FMCG experience is essential. Candidates without FMCG experience will not be considered.

Key Responsibilities

Client Management

Manage the day-to-day delivery of assigned client accounts, maintaining strong and professional working relationships.
Act as a key contact for clients in relation to account performance, KPIs, SLAs, reporting deadlines, and ongoing operational matters.
Ensure client expectations are clearly understood and consistently met through proactive communication and follow-up.
Support and contribute to client meetings, business reviews, and performance update sessions.

KPI, SLA and Reporting Management

Monitor account performance against agreed KPIs and service level agreements.
Ensure all client reporting is accurate, timely, and aligned to agreed requirements.
Work with internal teams to gather, review, and present performance data in a clear and meaningful way.
Identify risks to delivery, KPI achievement, or SLA compliance and escalate issues promptly.

Field Team Support

Work closely with the Field Management team to support the delivery of field activity across client accounts.
Translate client priorities and commercial objectives into clear actions for field teams.
Track field performance, follow up on agreed actions, and help close performance gaps.
Support strong communication between clients, head office, and field teams to ensure smooth operational delivery.

People Management

Support the day-to-day management of team members through regular communication, coaching, and guidance.
Create a positive, accountable, and high-performance team culture.
Provide constructive feedback and address performance issues in a professional and supportive manner.
Identify development needs and work with Field Managers to build capability across the team.
Support the resolution of team-related issues fairly, consistently, and professionally.

Budget and Commercial Management

Support the management of account budgets, ensuring costs are controlled and aligned to plan.

Monitor account spend and help maintain profitability across client activity.
Liaise with finance and operational teams to support accurate forecasting and budget reporting.
Ensure client activity is delivered efficiently and with a strong focus on commercial return.
Contract Delivery and Operational Coordination
Support the execution of client contracts and agreed deliverables across multiple accounts.
Ensure internal processes are followed to maintain a high standard of service delivery.
Coordinate with cross-functional teams to ensure deadlines are met across reporting, field execution, and client commitments.
Maintain accurate account records, documentation, and performance trackers.

What Success Looks Like

Client KPIs and SLAs are consistently achieved.
Reporting is delivered accurately and on time.
Client relationships are managed professionally and effectively.
Field activity is executed smoothly and in line with client expectations.
Team members are supported, engaged, and managed effectively.
Budgets are controlled and account performance is commercially sound.
Issues are identified early and resolved quickly.

Your profile

Essential Experience and Skills

A minimum of 2–4 years’ experience in account management, client services, sales support, or a similar commercial role within the FMCG sector.
FMCG experience is an essential requirement for this role.
Proven experience managing or supporting client accounts in a fast-paced commercial environment.
Experience working with KPIs, SLAs, reporting processes, and service delivery deadlines.
Experience supporting or managing people, with a coaching-led approach to performance management.
Strong organisational and planning skills, with the ability to manage multiple priorities effectively.
Commercial awareness, including experience supporting budgets, cost control, and profitability.
Strong relationship management skills, with the ability to build credibility with clients and internal stakeholders.
Confident working with data, reporting, and performance metrics.
Strong written and verbal communication skills.
Proactive, solution-focused, and highly detail-oriented.

Desirable

A third-level qualification in business, sales, or a related discipline.
Knowledge of the Irish FMCG market.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

employee relations manager jobs in dublin, d

Key Account Manager - FMCG

Counter Manager - 'The Ordinary' - Brown Thomas, Grafton St

Perfusionist

Leasing Compliance Coordinator (Maternity Cover, 12 Months)

HR Consultant

Director of Production and Media Services

Behavioural Threat Manager - Global Protection & Security (EMEA)

People & Culture Business Partner

HR Business Partner European Functions

Investments Manager

HR Assistant

Employment Counsel Manager

Exhibitions and Collection Services Coordinator

Assistant Project Manager

Single Sponsor Clinical Project Manager II - Dublin office (3 days a week)

Head of Operational Risk

Portfolio Management Compliance Analyst

Cost Manager

Director, Government Affairs Europe

Senior People Operations Manager – EMEA

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