Find center representative Jobs in ireland

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
22h
Commercial Account Executive UKI/Nordics
DataDog —Dublin, County Dublin
- Sales
- Employee stock purchase plan
Sr. Manager Cloud Infrastructure Implementation (Global Data Center Programs)
Hewlett Packard Enterprise —Galway, County Galway
- Full-time
- Azure
- Computer Science
- Engineering
Principal Biostatistician (Biomarker Analyst -EMEA and US BASED)
サイネオス・ヘルス —Dublin, County Dublin
- English
- Communication skills
Associate Director, External Manufacturing and Supply
Cytokinetics —Dublin, County Dublin
- Engineering
- ERP systems
- Bachelor's degree
Product Support Engineer, Team Lead
Semperis —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
Tax Specialist (Fixed-Term)
Itron —Cork, County Cork
- €55,000–€65,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
6d
Electrical Colocation Regional Engineer, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Mixed Signal Electronic Design Engineer IC – Principal
M/A Com Technolgy Solutions —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
Cloud Infrastructure Implementation Program Manager
Hewlett Packard Enterprise —Galway, County Galway
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Senior Manager, Information Security
eBay Inc. —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Product management
13d
Medical Information Specialist - US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Mixed Signal Electronic Design Engineer IC – Senior
M/A Com Technolgy Solutions —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
Data Center Procurement/ Contracts Manager
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Project management
- Bachelor's degree
Quick apply
9d
Renewal Sales Representative (Multilingual)
MathWorks —Galway, County Galway
- Hybrid work
- Spanish
- Sales
- English
Inside Sales Rep
NetApp —Cork, County Cork
- Hybrid work
- Azure
- Sales
- English
- Annual leave
- Employee assistance program
Sales Development Representative (German & English speaking)
MathWorks —Galway, County Galway
- Sales
- English
- Master's degree
Medical Information Specialist - (Spanish & English Speaking) US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick apply
Commissioning Specialist, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree
Medical Information Specialist - (Italian & English Speaking)
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
22 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

center representative jobs in ireland

Senior IT Lead and Delivery Manager

Commercial Account Executive UKI/Nordics

Sr. Manager Cloud Infrastructure Implementation (Global Data Center Programs)

Principal Biostatistician (Biomarker Analyst -EMEA and US BASED)

Associate Director, External Manufacturing and Supply

Product Support Engineer, Team Lead

Tax Specialist (Fixed-Term)

Electrical Colocation Regional Engineer, Colo Regional Engineering

Mixed Signal Electronic Design Engineer IC – Principal

Cloud Infrastructure Implementation Program Manager

Senior Manager, Information Security

Medical Information Specialist - US hours

Mixed Signal Electronic Design Engineer IC – Senior

Data Center Procurement/ Contracts Manager

Renewal Sales Representative (Multilingual)

Inside Sales Rep

Sales Development Representative (German & English speaking)

Medical Information Specialist - (Spanish & English Speaking) US hours

Commissioning Specialist, Colo Regional Engineering

Medical Information Specialist - (Italian & English Speaking)

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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