Find application support Jobs in county dublin

Operational SME - French
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Communications Officer
GOAL —Dún Laoghaire, County Dublin
- Social media management
- Marketing
Operational SME - Romanian
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Technician
Air Liquide —Dublin, County Dublin
- Full-time
Area Support Manager
IVC —Dublin, County Dublin
- Remote
- Communication skills
Retail Assistant
Howth Market —Howth, County Dublin
- €14.15–€15.00 an hour
- Part-time
- Sales
- Customer service
- English
- Store discount
- Flexitime
Quick apply
Micro Analyst and Day Support
Diageo —Dublin, County Dublin
- Full-time
2d
Business Support Manager NASCCRSVI
Health Service Executive —South Dublin, County Dublin
9d
Back of House team member
Nandos —Dublin, County Dublin
- €15.10 an hour
- Full-time
- No experience needed
- No degree
- Referral programme
Receptionist
SS&C Technologies —Dublin, County Dublin
- Full-time
1-Year Internship (Dublin)
Kraft Heinz Company —Dublin, County Dublin
- English
- Internship
Travel Sales Consultant
Trailfinders —Dublin, County Dublin
- €52,000–€57,000 a year
- Full-time
- Sales
- Store discount
- Employee discount
Support Pharmacist
McCabes Pharmacy —Santry, County Dublin
- Employee discount
Quick apply
Customer Service Assistant - Swords
BoyleSports —Swords, County Dublin
- Customer service
- Communication skills
Quick apply
1h
Kitchen Assistant
Johnnie Fox’s Pub —Dublin, County Dublin
Cleaner
SuperValu Killester —Dublin, County Dublin
- €14.15 an hour
- Part-time
- English
- Employee discount
- Sick pay
Quick apply
15h
Cycle Technician
Halfords —Swords, County Dublin
- €15.62 an hour
- Part-time
- Customer service
- Store discount
- Employee discount
Communications Officer - Dublin, Ireland
GOAL —Dublin, County Dublin
- Social media management
- Marketing
14d
Technical Officer
Trinity College Dublin —Dublin, County Dublin
- €40,743–€61,557 a year
- Full-time
- Master's degree
Support Worker - Flexi Team
Dublin Simon Community —Dublin, County Dublin
- €33,500–€38,250 a year
- Full-time

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Operational SME - French

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€44,351 a year

Qualifications

French
English
Communication skills

Full job description

Overview:

Operational SME

Salary -€44,351

Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

40 hours per week
should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900-1800)
13 weeks training
Language Proficiency of minimum C1 – Language test required are required if successful at sifting
KornFerry test are required if successful at sifting

Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency

Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove

Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Must be fluent in French and English
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to Englis
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both partie
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

application support jobs in county dublin

Operational SME - French

Communications Officer

Operational SME - Romanian

Technician

Area Support Manager

Retail Assistant

Micro Analyst and Day Support

Business Support Manager NASCCRSVI

Back of House team member

Receptionist

1-Year Internship (Dublin)

Travel Sales Consultant

Support Pharmacist

Customer Service Assistant - Swords

Kitchen Assistant

Cleaner

Cycle Technician

Communications Officer - Dublin, Ireland

Technical Officer

Support Worker - Flexi Team

I want to receive the latest job alerts for application support in county dublin

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