Find content specialist Jobs in dublin, d

Product Support Specialist
Asana —Dublin, County Dublin
- €57,000–€63,000 a year
- Weekend availability
- English
- AI
- Communication skills
- Work from home
Quick apply
Business Development & Campaign Operations Specialist
Ashville Media Group —Dublin, County Dublin
- €36,000–€36,605 a year
- Full-time
- Google Suite
- Marketing
- Social media management
Quick apply
18h
Risk Trader
Flutter Entertainment —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Writing skills
16h
Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
17h
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- Azure
- Microsoft Outlook
- Windows
Quick apply
13d
Supplier Sourcing Specialist , Supplier Sourcing Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
12d
Framework Coordination Professional
ESB —Dublin, County Dublin
- €49,000–€58,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
10h
(Physical) Security Specialist Intern, Data Centre Security
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Weekend availability
- AWS
- Bachelor's degree
- Business
Full Stack Developer
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- DevOps
- SQL
Project Specialist (12 Months)
Grifols Worldwide Op Ltd —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Marketing
12d
Director, Digital Forensics - Principal Officer
Coimisiún na Meán —Dublin, County Dublin
- €107,081 a year
- Full-time
- Annual leave
13d
Digital Marketing Specialist
Fónua —DUBLIN 18, County Dublin
- Social media management
- Merchandising
- Product management
- Free parking
Director, Technology Insights - Principal Officer
Coimisiún na Meán —Dublin, County Dublin
- €107,081 a year
- Full-time
- AI
- Leadership
- Annual leave
13d
Data Center Infrastructure Installation Technician, DCC Communities
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
13d
UI Software Developer
RWS Group —Dublin, County Dublin
- Full-time
- Microsoft Excel
- DevOps
- SQL
Capacity Planning Manager, CDP EMEA
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Analytics
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Marketplace Content & SEO Executive
Luzern eCommerce Group —Dublin, County Dublin
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Data Center Security Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Customer service
- AWS
- Communication skills
Innovation Specialist
Turner & Townsend —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
Quick apply

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Product Support Specialist

Asana -
Dublin, County Dublin

Quick apply

Job details

€57,000–€63,000 a year

Benefits

Work from home

Qualifications

English
Technical support
SaaS
AI
Communication skills
German

Full job description

Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers' success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers' voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers' success, and we get there by exemplifying empathy with our customers.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. Coverage may be needed on some weekends or holidays in this role.

If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You'll Achieve

Supporting our English and German-speaking customer base, requiring fluent written and verbal proficiency.
Become an expert in Asana's platform, staying up-to-date on new features and best practices, and develop a positive, consultative relationship to help customers transform the way they work. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
Manages complex product issues requiring deeper investigation and advanced knowledge of the platform. You will independently resolve most product issues and expertly consult internal experts and 3rd-party tools when blocked.
Own support cases end-to-end, ensuring timely follow-up, clear communication, and full resolution, while managing a high volume of customer inquiries with accuracy, speed, and empathy.
Troubleshoot and resolve common SaaS issues, including authentication (SAML/SSO/etc), browser behavior, user access, and workflow troubleshooting.
Serve as the dedicated point of escalation for urgent customer issues or tickets pertaining to specified products, demonstrating a mastery of de-escalation and resolution.
Autonomously identify opportunities for and lead customer calls to accelerate complex case resolution.
Act as a key liaison between the product team and our customers, partnering with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content.
Raise case trends with supporting data and propose product or process improvements to Lead/Manager to proactively influence business outcomes.
Proactively provide moderate mentoring to more junior team members to elevate the team's overall capability and knowledge.
Own small projects as needed and contribute to the improvement of team-wide processes, documentation, or tools. You will also support internal ad-hoc projects that support broader business priorities and team enhancements.
Meet team standards for important metrics such as assignment to resolution times and customer satisfaction score.

About you

3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred.
Empathetic, curious, and committed to helping customers feel heard and supported.
Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude.
Demonstrate strong communication skills—your written and verbal English and German communication is excellent, proactive, and transparent, effectively communicating complex information across all organizational levels.
Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems.
Familiar with AI tools or prompt-based interfaces, and excited about using technology to enhance support.
Experienced in and comfortable with operating in ambiguous environments, providing consultative support to customers.
Willingness and desire to learn and adopt new skills—both technical and non-technical—in order to craft and deliver the best solutions.
Proficiency with Asana (or other work management platforms) and experience in technical support, especially API & integrations and workflow troubleshooting a plus.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €57,000-63,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Quick apply

Refine Your Search

content specialist jobs in dublin, d

Product Support Specialist

Business Development & Campaign Operations Specialist

Risk Trader

Data Center Security Specialist - Control Center, EMEA Non Traditional Environment Security

IT Support Specialist

Supplier Sourcing Specialist , Supplier Sourcing Manager

Framework Coordination Professional

(Physical) Security Specialist Intern, Data Centre Security

Full Stack Developer

Project Specialist (12 Months)

Director, Digital Forensics - Principal Officer

Digital Marketing Specialist

Director, Technology Insights - Principal Officer

Data Center Infrastructure Installation Technician, DCC Communities

UI Software Developer

Capacity Planning Manager, CDP EMEA

Child Safety Team Lead, EMEA - Trust & Safety

Marketplace Content & SEO Executive

Data Center Security Manager

Innovation Specialist

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