Find technical advisor Jobs in dublin, d

Warranty Controller
Harris Group —DUBLIN 12, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee assistance program
Quick apply
Errors Manager
Monzo —Dublin, County Dublin
- €54,700–€66,690 a year
- Hybrid work
- Analysis skills
- Communication skills
- Banking
- Annual leave
Rent Review Surveyor
Savills Ireland —Dublin, County Dublin
- Analysis skills
- Presentation skills
- Negotiation
12d
Senior Talent Acquisition Partner, Technical
Bentley Systems —DUBLIN 2, County Dublin
- Recruiting
- AI
- Communication skills
12d
Health and Safety Team Leader
Peninsula —Dublin, County Dublin
- Up to €55,000 a year
- Overtime
- Customer service
- Time management
Quick apply
9d
Technical Advisor
ORS —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- Team management
- Annual leave
9d
Lock Up Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Analysis skills
- Leadership
Senior Regulatory Advisor - CEP Finance
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- No degree
- Banking
Client Service Advisor
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee assistance program
Qualified Technician - Sandyford
Frank Keane Volkswagen —Sandyford, County Dublin
- No degree
- Communication skills
Voids Surveyor
Tuath Housing Association —Dublin, County Dublin
- €50,372 a year
- Full-time
- Hybrid work
Quick apply
Data Management Officer
Concern Worldwide —Dublin, County Dublin
- €47,539–€52,821 a year
- Full-time
- Computer Science
- Data analysis skills
- SQL
13d
Broker Consultant
Zurich Insurance —Dublin, County Dublin
- Part-time
- No degree
- Communication skills
Customer Support Specialist (Spanish Speaking)
Clio —Dublin, County Dublin
- €38,200–€51,800 a year
- Full-time
- CRM software
- Spanish
- Google Suite
EVP, Hedge Funds Strategy and Operations Lead
Citco —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
Technical Partner
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- No degree
- Annual leave
- Employee assistance program
Quick apply
Principal M365 Consultant
Ergo —Dublin, County Dublin
- No degree
- SharePoint
- Wellness program
- Annual leave
13d
Compliance Analyst, Officer, Hybrid
State Street —DUBLIN 2, County Dublin
- Full-time
- English
- Research
- Business
5d
Senior Solution Engineer
Salesforce —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- No degree
Workshop Foreman - Sandyford
Frank Keane Volkswagen —Sandyford, County Dublin
- Team management
- Leadership

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Warranty Controller

Harris Group
DUBLIN 12, County Dublin

Quick apply

Job details

Full-time

Benefits

Additional leave
Bike to work scheme
Annual leave
Company pension
Employee assistance program
On-site parking

Qualifications

Microsoft Excel
Customer service
Data analysis skills
Microsoft Office
Communication skills
Time management

Full job description

About us

Harris Group is a long-established distributor of commercial vehicles, spare parts and aftersales services within Ireland and the UK.

We distribute globally recognised vehicle brands and are a leader in the growing and ever evolving EV space including Light Commercial Vehicles, buses and coaches.

Due to continued growth, we have a fantastic opportunity for a Warranty Controller to join our Aftersales Team.

Job purpose

The Warranty Controller is responsible for managing and overseeing the warranty claims process for vehicles or automotive components. To ensure that warranty claims are processed accurately and efficiently, and that customers receive appropriate reimbursement or repairs for covered issues.

The Role

Key Responsibilities and Accountabilities

1. Warranty Claim Processing: Review warranty claims submitted by customers, dealerships, or service centres to determine if they meet the warranty guidelines and requirements. Verify the accuracy and completeness of claim information, including documentation, repair orders, and supporting evidence.

2. Warranty Policy Compliance: Ensure that warranty claims comply with the manufacturer's warranty policies and guidelines. Verify that repairs or replacements are eligible for warranty coverage based on the vehicle's warranty terms, mileage limitations, and timeframes.

3. Investigation and Analysis: Investigate and analyse warranty claims to determine the root cause of issues and identify any potential fraud or misuse. Collaborate with technicians, service advisors, and other stakeholders to gather relevant information and evidence for claim evaluation.

4. Documentation and Record-keeping: Maintain detailed records of warranty claims, including claim numbers, dates, and status updates. Ensure that all necessary documentation, such as repair orders, invoices, and parts receipts, are properly filed and organized for reference and audit purposes.

5. Communication and Coordination: Liaise with customers, dealerships, and service centres to gather additional information, clarify claim details, and provide updates on claim status. Coordinate with internal teams, such as the technical team, service department, parts department, finance department and UK aftersales team to facilitate the warranty claims process smoothly.

6. Reimbursement and Settlement: Calculate reimbursement amounts based on approved warranty claims. Process payments or credit adjustments to customers, dealerships, or service centres promptly and accurately. Monitor payment schedules and ensure timely settlements.

7. Reporting and Analysis: Generate reports and analyse warranty claim data to identify trends, recurring issues, and potential improvements. Provide insights and recommendations to management regarding warranty policies, claim procedures, and customer satisfaction.

8. Warranty Policy Updates: Stay updated with changes in warranty policies, industry regulations, and manufacturer requirements. Communicate any updates or revisions to the relevant stakeholders and ensure adherence to the revised policies.

The Person

Essential Knowledge, Skills and Experience

- 3+ years in a Warranty Controller position required.

- Strong knowledge of warranty policies, procedures, and automotive industry practices.

- Technician qualification and experience desirable.

- Familiarity with warranty terms, conditions, and coverage criteria.

- Attention to detail and excellent data analysis skills.

- Proficiency in using warranty management systems and software.

- Strong MS office skills, particularly Excel.

- Effective communication and interpersonal skills.

- Ability to work collaboratively with cross-functional teams.

- Problem-solving and decision-making abilities.

- Organisational and time management skills.

- Understanding of automotive components and systems.

- Demonstrated ability to multitask and perform under pressure.

- Knowledge of customer service principles and strong focus on positive customer experience.

Benefits:

Competitive salary

25 days annual leave

5% Matched Contribution Pension

Employee Assistance Programme.

Cycle to Work Scheme

Benefits:

Additional leave
Bike to work scheme
Company pension
Employee assistance program
On-site parking

Experience:

Warranty : 3 years (required)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

technical advisor jobs in dublin, d

Warranty Controller

Errors Manager

Rent Review Surveyor

Senior Talent Acquisition Partner, Technical

Health and Safety Team Leader

Technical Advisor

Lock Up Manager

Senior Regulatory Advisor - CEP Finance

Client Service Advisor

Qualified Technician - Sandyford

Voids Surveyor

Data Management Officer

Broker Consultant

Customer Support Specialist (Spanish Speaking)

EVP, Hedge Funds Strategy and Operations Lead

Technical Partner

Principal M365 Consultant

Compliance Analyst, Officer, Hybrid

Senior Solution Engineer

Workshop Foreman - Sandyford

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