Find head of customer operations Jobs in dublin county dublin

Head of PMO, Professional Services
Numerix —Dublin, County Dublin
- Master's degree
- AWS
- Project management
Quick apply
8d
Head of Sales
Sleator Plant —Dublin, County Dublin
- Up to €75,000 a year
- Full-time
- Management
- Sales
- Leadership
- Life insurance
Quick apply
2d
Deputy Store Manager - Dublin City Centre
Lidl —DUBLIN 8, County Dublin
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
7d
Head of Accounts
Lidl —DUBLIN 24, County Dublin
- €85,000–€111,000 a year
- Full-time
- Hybrid work
- Project management
- Business
- Accounting
- Free parking
- Employee assistance program
1d
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Head of Compliance and Chief Risk Officer
Marsh Finance —Dublin, County Dublin
- Full-time
- No degree
- Business
- Leadership
Quick apply
PRADA Senior Client Advisor, Dublin
Prada —Dublin, County Dublin
- Customer service
- English
- Communication skills
Commercial Assistant
Field Management Ireland —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
Head of Compliance
FNZ —Dublin, County Dublin
- Full-time
- No degree
- Leadership
- Communication skills
Cost Manager | Head Office
Louis Fitzgerald Group —DUBLIN 20, County Dublin
- From €50,000 a year
- Full-time
Quick apply
8d
Manager, Customer Solutions Architect (Dublin)
dbt Labs —Dublin, County Dublin
- €125,000–€155,000 a year
- Recruiting
- Leadership
- Communication skills
- Annual leave
HR Officer Recruitment & Operations
Dublin Business School —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance program
- Employee discount
Head of HR
Arachas —Sandyford, County Dublin
- Human resources
- Organisational skills
- Communication skills
5d
Medical Field and Customer Excellence Manager
Novartis —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Communication skills
COUNTRY HEAD OF SALES
Rhenus SE & Co. KG —Dublin, County Dublin
- Full-time
- Sales
- Master's degree
- Negotiation
Conference & Banqueting Manager
Fitzpatrick Castle hotel —Killiney, County Dublin
- Full-time
Quick apply
Head of EMEA Sales
Trulioo —Dublin, County Dublin
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's degree
- Annual leave
Group Cost Control & Performance Manager
Louis Fitzgerald Group —DUBLIN 20, County Dublin
- From €55,000 a year
- Full-time
Quick apply
12d
Procurement Operations Manager
Harvey —Dublin, County Dublin
- Full-time
Strategic Account Executive EMEA
Periti Digital —Dublin, County Dublin
- Up to €120,000 a year
- Hybrid work
- Sales
- Leadership
- Negotiation
Quick apply

I want to receive the latest job alerts for head of customer operations in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer operations jobs near dublin county dublin

Procurement Manager jobs in Dublin, County Dublin

Product Support jobs in Dublin, County Dublin

Head Of Sales jobs in Dublin, County Dublin

Pmo jobs in Milano, Lombardia

Field Manager jobs in Dublin, County Dublin

Head Of Compliance jobs in Dublin, County Dublin

Account Executive jobs in Dublin, County Dublin

Chief Risk Officer jobs in Dublin, County Dublin

Solution Architect jobs in Dublin, County Dublin

Procurement Manager jobs in Cork, County Cork

Brand Manager jobs in County Dublin

Project Manager jobs in Cork, County Cork

Procurement Manager jobs in Carlow, County Carlow

Procurement Manager jobs in Kilkenny, County Kilkenny

Procurement Manager jobs in Roscommon, County Roscommon

Healthcare Manager jobs in County Dublin

Ai Product Manager jobs in Dublin, County Dublin

Product Support jobs in Remote

Support Work jobs in County Louth

Full Time Car Sales jobs in Limerick, County Limerick

Head of PMO, Professional Services

Numerix -
Dublin, County Dublin

Quick apply

Job details

8 days ago

Qualifications

Jira
Master's degree
AWS
Project management
Product management
Forecasting
Budgeting
SaaS
Business
Financial acumen
Analytics
SDLC

Full job description

Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering financial institutions worldwide, to transform risk into opportunities with confidence.

Numerix empowers Capital Market participants to solve derivative analytics problems with innovative simplicity. The key to our success for over 30 years is our unique combination of innovative engineering and a highly dedicated team committed to going above and beyond to help customers and partners achieve their goals.

The Head of PMO is responsible for driving delivery excellence across the Professional Services organization by establishing and enforcing best-in-class project management standards, governance, and execution practices within a fintech environment.

This role ensures that all client initiatives are delivered consistently on time, within scope, and on budget, through rigorous oversight, proactive risk management, and disciplined execution. The role partners closely with Legal, Finance, Product, Engineering and Sales to align delivery with commercial objectives, contractual commitments, and client expectations, ensuring high-quality outcomes and sustained business value.

What You'll Do:

Continuously improve and execute the PMO vision, operating model, and governance framework in line with our business objectives.
Lead, mentor, and develop a global team of project managers and PMO analyst (10+ people).
Drive a culture of accountability, transparency, and continuous improvement across the Professional Services delivery organization.
Own and enforce enterprise-wide project management standards, methodologies, and templates (e.g., kickoff, RAID, status reporting, change control).
Monitor portfolio health using structured reporting (e.g., RAG status, risk tracking, milestone performance), including escalation frameworks.
Lead PMO transformation initiatives to scale operations and improve client outcome.
Standardize project lifecycle stages from initiation through handover to support/operations.
Establish clear success metrics (e.g., budget adherence, SOW performance, client satisfaction), including project time tracking and reporting.
Partner with Finance on project budgeting, forecasting, revenue recognition, billing and margin tracking.
Collaborate with Legal on SOWs, MSAs, and contractual frameworks to ensure clear scope, deliverables, and risk allocation.
Oversee change control processes to manage scope changes and contractual impacts.
Provide executive-level reporting on portfolio performance, risks, and mitigation plans.
Build strong relationships across Product, Engineering, Sales, Finance, and client stakeholders.
Identify opportunities to improve delivery processes, tools, and automation.
Drive adoption of best practices, including Agile, hybrid delivery models, and data-driven reporting.
Strong focus on data-driven decision-making, including KPI frameworks and executive dashboards.

Measures of success:

% of projects delivered on time and within budget.
Portfolio RAG status improvement trends.
Reduction in scope creep through effective change control.
Improvement in billing accuracy and revenue realization.
Client satisfaction (NPS or equivalent).
PMO process adoption and compliance rates.

What We're Looking For:

At least 10+ years of Project Management and/or Product Management in Capital Markets.
Proven experience leading a PMO or delivery organisation within fintech, financial services, or enterprise software.
Excellent executive communication and stakeholder management, as well as cross –functional collaboration with Sales, Finance, Legal and Product teams.
Strong understanding of the Software Development Lifecycle (SDLC) and best practices of the same (preferably Agile) and development tools like JIRA.
Deep understanding of SOW-based delivery models, commercial constructs and strong financial acumen (budgeting, forecasting, margin management).
Experience with trading and/or risk platforms implementations and cloud-based native services and SaaS offerings.

Extra Credit:

Graduated with an advanced degree (Masters) in a technical or business discipline with a background in project/programme management methodologies (e.g., PMP, PRINCE2).
Exposure to AI/automation or digital initiatives to improve delivery efficiency and reporting.
Exposure to cloud (AWS) and/or SaaS preferred.

Where You'll Work:

This is a hybrid or remote role depending on location, and open to all who reside within EMEA. Preference will be given to those in the Dublin, Ireland area.

An important note on salary:

The annual pay range for this position is based on the preferred primary location of the role which is listed above. If you are applying to this role at a location that is not the preferred primary location, please keep in mind the salary range will vary and may fall outside of what is listed. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Also note that unsolicited contact from third-party recruiters or agencies will not be considered at this time. We respectfully request no outreach from agencies.

Quick apply

Refine Your Search

head of customer operations jobs in dublin county dublin

Head of PMO, Professional Services

Head of Sales

Deputy Store Manager - Dublin City Centre

Head of Accounts

Manager, Customer Product Support

Head of Compliance and Chief Risk Officer

PRADA Senior Client Advisor, Dublin

Commercial Assistant

Head of Compliance

Cost Manager | Head Office

Manager, Customer Solutions Architect (Dublin)

HR Officer Recruitment & Operations

Head of HR

Medical Field and Customer Excellence Manager

COUNTRY HEAD OF SALES

Conference & Banqueting Manager

Head of EMEA Sales

Group Cost Control & Performance Manager

Procurement Operations Manager

Strategic Account Executive EMEA

I want to receive the latest job alerts for head of customer operations in dublin county dublin

Related Searches

Explore jobs in more locations

What You'll Do:

Measures of success:

What We're Looking For:

Jobseeker tools

Employer Tools

Browse

Stay Connected