Find enterprise account manager Jobs in dublin, d

Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Azure
- Computer Science
- Master's degree
16h
API Enterprise Sales Executive (Spanish Market)
Revolut —Dublin, County Dublin
- €11,100–€20,600 a month
- Full-time
- Remote
- Spanish
- Sales
- English
Global Account Manager (m/f/d)
Damovo —Dublin, County Dublin
- Remote
- Sales
- Communication skills
- Negotiation
Quick apply
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Senior Account Executive - Enterprise Sales - Expansion
New Relic —Dublin, County Dublin
- Hybrid work
Senior Account Executive - Enterprise Sales - New Business (UK)
New Relic —Dublin, County Dublin
- Hybrid work
Account Executive – Enterprise, Commercial Lines, Broking
Ardonagh Europe —Dublin, County Dublin
- Microsoft Excel
- Microsoft Outlook
- Communication skills
Financial Analyst II - Commercial Finance - 12 Month Contract
ICON Plc —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Customer Account Executive
dbt Labs —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
Enterprise Customer Success Manager - France
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Marketing
- Employee discount
Senior Product Manager (f/m/d)
Contentful —Dublin, County Dublin
- Full-time
- System design
- Product management
- Communication skills
- Annual leave
Service Delivery Manager (gn)
Hansen Technologies —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
Accounts Payable Manager, Dublin
Harvey —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
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Account Executive, Commercial
dbt Labs —Dublin, County Dublin
- Sales
- SQL
- Communication skills
Pre Sales Solution Engineer
Elwood Roberts —Dublin, County Dublin
- €60,000–€100,000 a month
- Full-time
- Sales
- Communication skills
Quick apply
SAP Order to Cash Lead | Senior Manager/Director | Technology Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Accounting
- Leadership
- Accounting
- Sales, Business Dev Manager - Enterprise Software
ErnieApp —DUBLIN 2, County Dublin
- Part-time
- Remote
- CRM software
- Sales
- Marketing
Associate Director - Pharma Partnerships
Optum —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
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Manager, Risk Management
paypal —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Annual leave
Account Executive – Enterprise, Commercial Lines, Broking
Arachas —Sandyford, County Dublin
- Microsoft Excel
- Microsoft Outlook
- Communication skills

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
16 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview:

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Apply Now

Refine Your Search

enterprise account manager jobs in dublin, d

Senior IT Lead and Delivery Manager

API Enterprise Sales Executive (Spanish Market)

Global Account Manager (m/f/d)

Senior Customer Success Manager

Senior Account Executive - Enterprise Sales - Expansion

Senior Account Executive - Enterprise Sales - New Business (UK)

Account Executive – Enterprise, Commercial Lines, Broking

Financial Analyst II - Commercial Finance - 12 Month Contract

Customer Account Executive

Enterprise Customer Success Manager - France

Senior Product Manager (f/m/d)

Service Delivery Manager (gn)

Accounts Payable Manager, Dublin

Account Executive, Commercial

Pre Sales Solution Engineer

SAP Order to Cash Lead | Senior Manager/Director | Technology Consulting | Advisory

- Sales, Business Dev Manager - Enterprise Software

Associate Director - Pharma Partnerships

Manager, Risk Management

Account Executive – Enterprise, Commercial Lines, Broking

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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