Find €trust safety Jobs in dublin county dublin

Operational SME - Hebrew
Teleperformance —Dublin 07, County Dublin
- €34,100 a year
- Full-time
- English
- Communication skills
SME German
Teleperformance —Dublin, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Policy Expert - Russian
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- English
- Quality control
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Quality Policy Expert - French
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Excel
- English
- Quality control
Retail Manager Opportunities
TK Maxx —Dublin, County Dublin
- Full-time
Program Manager, Poland - Trust & Safety
TikTok —Dublin, County Dublin
- Microsoft Excel
- SQL
- Product management
Releaser, QA
Baxter —Dublin, County Dublin
- No degree
- Communication skills
- Annual leave
5d
Customer Service Assistant - Swords
BoyleSports —Swords, County Dublin
- Customer service
- Communication skills
Quick apply
2h
Program Manager, West & Central Africa - Trust & Safety
TikTok —Dublin, County Dublin
- Microsoft Excel
- SQL
- Product management
Operational SME - Sub Saharan Africa
Teleperformance —Dublin 07, County Dublin
- €44,351 a year
- Full-time
- English
- Communication skills
Store Manager
The White Company —Dublin, County Dublin
Customer Service Assistant - Dublin City Center
BoyleSports —DUBLIN 1, County Dublin
- Customer service
- Communication skills
Quick apply
2h
Shift Lead (ROI)
B&Q —Dublin, County Dublin
- €35,353.50 a year
- Part-time
- Employee assistance program
2d
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
General Operative
Windsor Motors —DUBLIN 11, County Dublin
- €27,000–€30,000 a year
- Full-time
- English
- Communication skills
- Employee assistance program
Quick apply
Customer Service Assistant - Coolock
BoyleSports —Coolock, County Dublin
- Customer service
- Communication skills
Quick apply
2h
Operations Supervisor - Grade B2
Teleperformance —Dublin 07, County Dublin
- €48,678 a year
- Full-time
- Bachelor's degree
- Communication skills
Cleaner
OCS Group —DUBLIN 9, County Dublin
- €14.80 an hour
- Remote
- Cleaning
- Free parking
- Annual leave
Quick apply
Deputy Manager - Bershka Blanchardstown
INDITEX —Dublin, County Dublin
- Full-time
- Leadership
- Employee discount
Quick apply

I want to receive the latest job alerts for €trust safety in dublin county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

€trust safety jobs near dublin county dublin

Trustee jobs in Dublin, County Dublin

Deputy Manager jobs in Dublin, County Dublin

Retail Sales Associate jobs in Dublin, County Dublin

Store Manager jobs in Dublin, County Dublin

Quality Assurance Analyst jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Operations Supervisor jobs in Limerick, County Limerick

Operations Supervisor jobs in Dublin Port

Operations Supervisor jobs in Tallaght, County Dublin

Technical Supervisor jobs in County Dublin

Banking Operations jobs in County Dublin

Operations Supervisor jobs in Galway, County Galway

Qa Manager jobs in Dublin, County Dublin

Deputy Manager jobs in Kilkenny, County Kilkenny

Customer Success Manager jobs in Remote

Deputy Manager jobs in Cork, County Cork

Deputy Manager jobs in Galway, County Galway

Retail, Boots jobs in Castlebar, County Mayo

Retail Sales Associate jobs in Kilkenny, County Kilkenny

Retail Sales Associate jobs in Dublin Airport, County Dublin

Operational SME - Hebrew

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time
€34,100 a year

Qualifications

English
Hebrew
Communication skills

Full job description

Overview:

Operational SME

Salary - €34,100

Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

40 hours per week
should be able to commit to a 24/7 Operational opening hours (Current working rotation is 0900-1800)
13 weeks training
Language Proficiency of minimum C1 – Language test required are required if successful at sifting
KornFerry test are required if successful at sifting

Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency

Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove

Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Must be fluent in Hebrew and English
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to Englis
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both partie
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

€trust safety jobs in dublin county dublin

Operational SME - Hebrew

SME German

Policy Expert - Russian

Trust and Safety Team Lead, International

Quality Policy Expert - French

Retail Manager Opportunities

Program Manager, Poland - Trust & Safety

Releaser, QA

Customer Service Assistant - Swords

Program Manager, West & Central Africa - Trust & Safety

Operational SME - Sub Saharan Africa

Store Manager

Customer Service Assistant - Dublin City Center

Shift Lead (ROI)

Lean Six Sigma Digital Transformation Leader

General Operative

Customer Service Assistant - Coolock

Operations Supervisor - Grade B2

Cleaner

Deputy Manager - Bershka Blanchardstown

I want to receive the latest job alerts for €trust safety in dublin county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected