Find customer service manager Jobs in cork county cork

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
8d
Accounts Assistant
OB HEATING, PLUMBING, BATHROOMS & TILES —Cork, County Cork
- €32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Leaving certificate
Quick apply
PART TIME Team Member - Cork
Sprout & Co —Cork, County Cork
- €14.15 an hour
- Part-time
- English
Front Office Manager
Talbot Hotel Cork —Ballincollig, County Cork
- Full-time
- Hotel
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IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Jo Malone Stylist, Part Time, Permanent
Brown Thomas Arnotts —Cork, County Cork
- Part-time
- Store discount
Senior Duty Manager
Vienna Woods Hotel —Glanmire, County Cork
- Evening shift
- Management
- Customer service
- Hotel
Hospitality Manager
Aramark —Cork, County Cork
- Hospitality
- Microsoft Office
- Administrative experience
Counter Manager "The Ordinary" Cork
DECIEM —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee assistance program
Hospitality Support
Aramark —Cork, County Cork
- Hospitality
- Customer service
- English
Sales Representative
MyCabin.ie —Cobh, County Cork
- €32,000 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
6d
Team Leader | Assistant Manager
Woodie's —Cork, County Cork
- Weekend availability
- Sales
- Sick pay
Operations Manager
MF Services —Wilton, County Cork
- €40,000–€50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Contracts
- Work from home
Quick apply
1d
Retail Sales Assistant
Bandon Co-op —Cork, County Cork
- From €32,000 an hour
- Full-time
- Sales
- English
- Leaving certificate
- Employee assistance program
Quick apply
Manager, IT Operations
Fixify —Cork, County Cork
- Communication skills
Sales Assistant
U Store It —Cork, County Cork
- From €28,000 a year
- Full-time
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- Customer service
- Administrative experience
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8d
Area Operations Manager Team Lead
Park Place Technologies —Blarney, County Cork
- Hybrid work
- Bachelor's degree
- Communication skills
- Time management
FULL TIME Team Member - Cork
Sprout & Co —Cork, County Cork
- €14.15 an hour
- Full-time
- English
Parts Manager
Nyhan Motors —Bandon, County Cork
- Full-time
- Customer service
- No degree
- Leadership
Quick apply

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time
8 days ago

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

customer service manager jobs in cork county cork

Customer Success Manager

Accounts Assistant

PART TIME Team Member - Cork

Front Office Manager

IT Support Engineer - Helpdesk

Jo Malone Stylist, Part Time, Permanent

Senior Duty Manager

Hospitality Manager

Counter Manager "The Ordinary" Cork

Hospitality Support

Sales Representative

Account Manager - EMEA (Hybrid)

Team Leader | Assistant Manager

Operations Manager

Retail Sales Assistant

Manager, IT Operations

Sales Assistant

Area Operations Manager Team Lead

FULL TIME Team Member - Cork

Parts Manager

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