Find customer service manager Jobs in cork county cork

Operations Manager
MF Services —Wilton, County Cork
- €40,000–€50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Contracts
- Work from home
Quick apply
1d
Team Leader | Assistant Manager
Woodie's —Cork, County Cork
- Weekend availability
- Sales
- Sick pay
IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Hospitality Manager
Aramark —Cork, County Cork
- Hospitality
- Microsoft Office
- Administrative experience
Team Leader
Poundland —Douglas, County Cork
- €14.75 an hour
- Leadership
- Employee discount
People Partner
NETGEAR —Cork, County Cork
- €55,000–€64,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Human resources
Quick apply
Sales Representative
MyCabin.ie —Cobh, County Cork
- €32,000 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Quick apply
Supervisor
Frasers —Bishopstown, County Cork
- €38,000 a year
- Full-time
- Sales
- Analysis skills
- Organisational skills
- Gym membership
Quick apply
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
6d
Group Reservations Agent
Trigon Hotels —Cork Airport, County Cork
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
- Referral programme
Quick apply
12d
Jo Malone Stylist, Part Time, Permanent
Brown Thomas Arnotts —Cork, County Cork
- Part-time
- Store discount
Front Office Manager
Talbot Hotel Cork —Ballincollig, County Cork
- Full-time
- Hotel
Quick apply
Store Manager
Crown Paints —Cork, County Cork
- €35,000–€40,000 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
12d
Senior Duty Manager
Vienna Woods Hotel —Glanmire, County Cork
- Evening shift
- Management
- Customer service
- Hotel
Hospitality Support
Aramark —Cork, County Cork
- Hospitality
- Customer service
- English
Retail Sales Assistant
Bandon Co-op —Cork, County Cork
- From €32,000 an hour
- Full-time
- Sales
- English
- Leaving certificate
- Employee assistance program
Quick apply
Accounts Assistant
OB HEATING, PLUMBING, BATHROOMS & TILES —Cork, County Cork
- €32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Leaving certificate
Quick apply
Assistant Manager
Costcutter —Grenagh, County Cork
- Full-time
- Leadership
Business Development Manager
Musgrave —Cork, County Cork
- Sales
- Leaving certificate
- No degree
Quick apply
9d
PART TIME Team Member - Cork
Sprout & Co —Cork, County Cork
- €14.15 an hour
- Part-time
- English

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Operations Manager

MF Services
Wilton, County Cork

Quick apply

Job details

Permanent | Full-time
€40,000–€50,000 a year
1 day ago

Benefits

Company car
Company pension
Work from home

Qualifications

ERP systems
Organisational skills
Contracts
Leadership
Communication skills

Full job description

Introduction

MF Services has been a trusted provider of Automatic Door, Parking and Security System solutions for over 40 years. Built on a reputation for quality, reliability and exceptional customer service, we support a diverse portfolio of clients across commercial, healthcare, retail, industrial and public sector environments.

As our business continues to grow, we are seeking an experienced and proactive Operations Manager to oversee the delivery of our service contracts and ensure compliance with Service Level Agreements (SLAs) across our Parking Systems, Security Systems and Automatic Door divisions.

The Role

The Operations Manager will play a key role in ensuring the efficient delivery of maintenance, repair and reactive service activities while maintaining the highest standards of customer satisfaction. You will be responsible for managing service performance, coordinating operational resources and acting as the primary escalation point for contract-related issues.

Key responsibilities include:

Managing the delivery and performance of Service Level Agreements (SLAs) across all contracted client sites.
Monitoring service performance metrics and implementing improvements to ensure contractual obligations are consistently achieved.
Acting as the primary escalation point for operational and service-related issues, ensuring prompt resolution and effective communication with customers.
Coordinating service engineers, subcontractors and support teams to deliver efficient and high-quality service.
Managing planned preventative maintenance schedules and reactive service activities.
Producing regular operational and performance reports for customers and senior management.
Identifying opportunities for service improvements, contract enhancements and operational efficiencies.
Ensuring accurate contract administration, including quotations, variations, out-of-scope works and invoicing requirements.
Supporting the mobilisation of new service contracts, system upgrades and additional service offerings.
Maintaining comprehensive service records, site documentation and compliance information.
Building strong relationships with key customers and stakeholders to ensure long-term client satisfaction and retention.

The Candidate

The ideal candidate will have a strong operational management background within a technical or Security service environment and demonstrate excellent leadership, communication and organisational skills.

We are looking for someone who can:

Take ownership of service delivery performance and customer satisfaction.
Lead and coordinate multidisciplinary operational teams effectively.
Prioritise workloads and respond calmly in a fast-paced environment.
Analyse operational data and implement improvements to drive service excellence.
Build strong working relationships with customers, suppliers and internal teams.
Ensure contractual obligations are met while maintaining commercial awareness.

Experience & Skills Required

Proven experience in a Site Manager, Operations Manager, Service Delivery Manager, Contracts Manager or similar role.
Experience within the automatic doors, security systems, parking systems, building services or related technical sectors would be highly advantageous.
Strong organisational, reporting and problem-solving skills.
Excellent customer relationship and stakeholder management abilities.
Proficiency with service management, CRM and ERP systems.
Full driving licence.

The Package

Competitive salary based on experience.
Company Vehicle
Company pension scheme.
Flexible working arrangements.
Professional development and career progression opportunities.
Supportive and collaborative working environment.
Opportunity to join a well-established and growing organisation with an excellent industry reputation.

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

Company car
Company pension
Work from home

Work Location: Hybrid remote in Wilton, County Cork

Quick apply

Refine Your Search

customer service manager jobs in cork county cork

Operations Manager

Team Leader | Assistant Manager

IT Support Engineer - Helpdesk

Hospitality Manager

Team Leader

People Partner

Sales Representative

Supervisor

Account Manager - EMEA (Hybrid)

Group Reservations Agent

Jo Malone Stylist, Part Time, Permanent

Front Office Manager

Store Manager

Senior Duty Manager

Hospitality Support

Retail Sales Assistant

Accounts Assistant

Assistant Manager

Business Development Manager

PART TIME Team Member - Cork

I want to receive the latest job alerts for customer service manager in cork county cork

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