Find direct support Jobs in cork county cork

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
8d
Sales Team Leader
Butternut Box —Cork, County Cork
- €50,000–€80,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
Financial Accountant
DOB DEVELOPMENTS —Cork, County Cork
- €45,000–€60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
13d
Mobile Shop Assistant - Hybrid Role
Wurth Ireland —Cork, County Cork
- €34,000 a year
- Full-time
- Construction
- Annual leave
- Employee assistance program
Quick apply
Social Care Worker/Residential Care Worker EPOS Cork
Childhood Matters —Ballincollig, County Cork
- €19.97 an hour
- Full-time
- Nursing
- English
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
6d
Tier 2 Technical Care Associate (French speaker), Amazon Leo
Amazon Kuiper Services Europe SARL, Irish Branch —Cork, County Cork
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Junior Project Manager
Select Roofing Ltd. —Cork, County Cork
- €45,000–€55,000 a year
- Full-time
- No degree
- Organisational skills
- Leadership
- Fuel card
- Employee assistance program
Quick apply
19h
Drama and Musical Theatre Teacher
Super Stars —Cork, County Cork
- €26–€30 an hour
- Part-time
- Communication skills
- Teaching
Quick apply
12h
General Operative, Cork
SAP Landscapes Ltd —Cork, County Cork
- From €15 an hour
- Overtime
- Maintenance
- No degree
- Employee assistance program
Quick apply
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Salesforce
- Communication skills
- Referral programme
6d
Account Manager
EQUANS —Cork, County Cork
- In-person
- Annual leave
- Employee assistance program
Deputy Manager - HHPA Cork
Depaul —Cork, County Cork
- €46,699.91 a year
- Holidays
- Administrative experience
- Supervising experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
General Operative (Cork)
SAP Landscapes —Cork, County Cork
- €15 an hour
- Overtime
- Maintenance
- No degree
- Employee assistance program
Pharmacy Technician
College Road Pharmacy —Cork, County Cork
- From €20 an hour
- Full-time
- English
- Leaving certificate
- Bachelor's degree
- Employee discount
- Sick pay
Quick apply
12d
Graduate Agricultural Scientist – GHG Modelling & Carbon Intelligence
Climeaction —Cork, County Cork
- €35,000–€40,000 a year
- Full-time
- Software development
- Communication skills
- Python
Quick apply
Field Sales Representative Cork
Trinity Group —Cork, County Cork
- €31,200 a year
- Full-time
- Sales
- No experience needed
- No degree
Finishing Foreman
MMD Construction Cork —Cork, County Cork
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Area Operations Manager Team Lead
Park Place Technologies —Blarney, County Cork
- Hybrid work
- Bachelor's degree
- Communication skills
- Time management
Field & Partner Marketing Associate
SolarWinds —Cork, County Cork
- Spanish
- Communication skills
- Marketing
Quick apply
Shift Manager
GE HEALTHCARE —Cork, County Cork
- Data analysis skills
- IT
- Manufacturing

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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time
8 days ago

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

direct support jobs in cork county cork

Customer Success Manager

Sales Team Leader

Financial Accountant

Mobile Shop Assistant - Hybrid Role

Social Care Worker/Residential Care Worker EPOS Cork

Tier 2 Technical Care Associate (French speaker), Amazon Leo

Junior Project Manager

Drama and Musical Theatre Teacher

General Operative, Cork

Account Manager - EMEA (Hybrid)

Account Manager

Deputy Manager - HHPA Cork

General Operative (Cork)

Pharmacy Technician

Graduate Agricultural Scientist – GHG Modelling & Carbon Intelligence

Field Sales Representative Cork

Finishing Foreman

Area Operations Manager Team Lead

Field & Partner Marketing Associate

Shift Manager

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