Find financial complaints Jobs in dublin, d

Customer Service Operations Manager
Blackhawk Network —Swords, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Asset & Wealth Management, Operations MI Analyst, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- SQL
- Employee assistance program
Radiographer - FTC
Beacon Hospital —Dublin, County Dublin
- Full-time
- Maths
- Bachelor's degree
Quick apply
13d
Senior Wealth Executive - Client Advisory
Goodbody —Dublin, County Dublin
- Hybrid work
- No degree
- In-person
- Communication skills
7d
Guest Relations Manager - Full Time - Anantara The Marker Dublin
Minor Hotels Europe & Americas —Dublin, County Dublin
- Hotel
Quick apply
Customer Service Representative
Fidelity International —Dublin, County Dublin
- €32,100 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance program
- Gym membership
Training and Administration Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- No degree
- Data entry
- Organisational skills
Quick apply
Assistant Product Technologist (Electrical)
Primark —Dublin, County Dublin
- Communication skills
Assistant Director of Sales - Anantara the Marker Dublin Hotel
Minor Hotels Europe & Americas —Dublin, County Dublin
- Hotel
Quick apply
Partner Success Consultant
Circit Limited —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Bachelor's degree
- Banking
Quick apply
Dispute Resolution Analyst
Interactive Brokers —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Finance
- Bachelor's degree
- Employee assistance program
- Life insurance
Quick apply
Senior Associate - Employment
Mason Hayes & Curran LLP —Dublin, County Dublin
- Full-time
- Hybrid work
- Communication skills
Quick apply
Counter Manager - 'The Ordinary' - Brown Thomas, Grafton St
DECIEM —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Employee assistance program
Sales Engineer
PERI —DUBLIN 12, County Dublin
- Organisational skills
- Communication skills
16h
AsstMgr-Front Office I
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
IC Shift Leader (Weekend day shift Sat-Mon)
Jabil Circuit —Dublin, County Dublin
- 12 hour shift
- Inventory control
- Microsoft Office
- Manufacturing
Assistant Manager
Domino's —Dublin, County Dublin
- €15.96–€17.54 an hour
- Weekend availability
- Management
- Microsoft Office
- Continuous improvement
- Employee discount
Fitness & Administration Assistant at Anytime Fitness Clondalkin
Aura Holohan Group —Dublin, County Dublin
- Part-time
- Employee assistance program
Quick apply
Assistant Manager
Greystar Real Estate Partners LLC —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Case Officer – Local Area Employment Service
Southside Partnership DLR —Dún Laoghaire, County Dublin
- €30,931–€47,514 a year
- Full-time
- Hybrid work
- Microsoft Office
- No degree
- Organisational skills
Quick apply
5d

I want to receive the latest job alerts for financial complaints in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

financial complaints jobs near dublin, d

Guest Service Agent jobs in Dublin, County Dublin

Sales Director jobs in Dublin, County Dublin

Administrative Assistant jobs in Dublin, County Dublin

Management Associate jobs in Dublin, County Dublin

Technologist jobs in Dublin, County Dublin

Customer Service Representative jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Counter Manager jobs in Dublin, County Dublin

Radiologic Technologist jobs in Dublin, County Dublin

Facility Coordinator jobs in Dublin, County Dublin

Senior Ehs jobs in Dublin, County Dublin

Procurement Specialist jobs in Dublin, County Dublin

Hospital Play Specialist jobs in Dublin, County Dublin

Customer Service jobs in County Sligo

Service Station,maxol jobs in Dublin, County Dublin

Sales Engineer jobs in Cork, County Cork

Sales, Agriculture jobs in County Kerry

Sales Assistant, Dunnes Stores jobs in Galway, County Galway

Sales Engineer jobs in Limerick, County Limerick

Sales Executive jobs in County Dublin

Customer Service Operations Manager

Blackhawk Network -
Swords, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Continuous improvement
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

This role leads the operational delivery of customer service for the One4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHN’s growth and customer experience strategy.

Responsibilities:

Regulatory Compliance & Governance: Ensure adherence to regulatory frameworks (e.g., CPC, GDPR), maintain accurate reporting, manage complaint processes, and support governance boards with timely data and insights.
Operational Oversight: Maintain documented procedures, monitor KRIs, manage incidents, and ensure compliance and operational training records are up to date.
Customer Service Leadership: Lead and develop the Swords-based team, fostering a high-performance culture with clear objectives, coaching, and career development.
Outsourced Service Management: Oversee hybrid customer service delivery, ensuring SLAs, KPIs, and quality standards are met, with effective escalation and collaboration between onshore and offshore teams.
Customer Experience & Insight: Drive CSAT initiatives, gather and act on customer feedback, and collaborate on improving customer journeys and self-service options.
Continuous Improvement: Champion automation, self-serve enhancements, and new technologies using data-driven insights and business cases to reduce friction and improve service.
Strategic Projects & Expansion: Lead and support new initiatives, rollouts, and geographical expansions, ensuring customer service readiness and alignment with business goals.
EMEA Collaboration & Budgeting: Represent the regulated entity within the BHN EMEA network, contribute to shared solutions, manage budgets, and lead forecasting and seasonal planning.

Qualifications:

Proven leadership in building and managing high-performing Customer Service teams.
Experienced in implementing QA and KPI frameworks to drive performance, compliance, and customer satisfaction.
Strong track record in leading multi-site, multi-country contact centre operations with measurable business impact.
Skilled in coaching and developing teams, with a clear customer-first mindset and ability to inspire performance.
Comfortable operating in matrix structures and outsourced environments across different time zones.
Highly organised, data-driven, and tech-savvy, with excellent communication skills and a focus on continuous improvement.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

financial complaints jobs in dublin, d

Customer Service Operations Manager

Asset & Wealth Management, Operations MI Analyst, Associate, Dublin

Radiographer - FTC

Senior Wealth Executive - Client Advisory

Guest Relations Manager - Full Time - Anantara The Marker Dublin

Customer Service Representative

Training and Administration Coordinator

Assistant Product Technologist (Electrical)

Assistant Director of Sales - Anantara the Marker Dublin Hotel

Partner Success Consultant

Dispute Resolution Analyst

Senior Associate - Employment

Counter Manager - 'The Ordinary' - Brown Thomas, Grafton St

Sales Engineer

AsstMgr-Front Office I

IC Shift Leader (Weekend day shift Sat-Mon)

Assistant Manager

Fitness & Administration Assistant at Anytime Fitness Clondalkin

Assistant Manager

Case Officer – Local Area Employment Service

I want to receive the latest job alerts for financial complaints in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected