Company overview
As a well-established, 2nd generation family-owned Irish company in operation since 1984 located in Sandyford, Dublin 18, Bizquip are a business (B2B) service provider, specialising in workspace solutions.
We offer a full turn-key solution to all office requirements across workplace technology, commercial interiors and office supplies.
Bizquip proactively support a large customer base of Government, corporate and SME clients nationwide.
Our Workplace Technology team includes 18 in-house technical team members, with vast experience in managed print services & document management solutions.
We are seeking an Application Support Engineer to join our experienced team, assisting with client-based solution deployment and support within our Workplace Technology team, with a focus on managed print services & document management solution support.
Role overview
Bizquip is seeking an Application Support Engineer to support customers using print management, secure print, cloud print, document workflow, and document management solutions.
This role is suited to someone with strong general IT, application support, troubleshooting, and customer service experience within managed print services and document workflow solutions.
The successful candidate will support solutions such as PaperCut MF & Hive, Tungsten ControlSuite & Printix, DocuWare, Laserfiche ECM MyQ, YSoft SAFEQ, and similar platforms.
This is primarily a post-sales support and application support role, covering remote support, helpdesk support, issue triage, configuration changes, customer communication, escalation management, documentation, and support for new implementations.
Ongoing support often involves troubleshooting various aspects of print management applications, such as; checking print queues, user sync, device status, embedded device behaviour, network connectivity, firmware differences, print drivers, logs, and PaperCut admin configuration, so the role needs a structured troubleshooter rather than someone who already knows every product.
Key responsibilities
- Provide first and second line support for print management, secure print, cloud print, and document workflow solutions.
- Support customer environments using PaperCut MF, PaperCut Hive, Print Deploy, Mobility Print, embedded MFD applications, scan workflows, and reporting.
- Triage and resolve customer support tickets within agreed SLAs.
- Troubleshoot issues relating to print queues, drivers, user authentication, card login, scan workflows, device connectivity, Active Directory sync, Microsoft 365, Azure / Entra ID, and network access.
- Review PaperCut admin interface status, user logs, job logs, device errors, and support information.
- Gather diagnostic information including screenshots, application logs, device logs, print provider logs, Windows Event Viewer logs, and print job details.
- Support upgrades, minor configuration changes, user setup, group sync changes, print queue changes, and scan action amendments.
- Escalate complex technical issues to senior engineers, vendors, or software partners where required.
- Communicate clearly with customers, internal service teams, sales teams, and vendors.
- Maintain accurate support notes, customer configuration records, knowledge base articles, and ticket documentation.
- Provide remote support using tools such as TeamViewer, LogMeIn, and similar platforms.
- Assist implementation engineers with testing, handover, and post-go-live support.
Essential skills and experience
- 2+ years’ experience in application support, IT support, helpdesk support, technical support, or software support, preferable within Managed Print Services.
- Strong troubleshooting skills across Windows, Microsoft 365, Active Directory / Entra ID, networking, DNS, DHCP, TCP/IP, and basic firewall concepts.
- Experience supporting business applications in a customer-facing or helpdesk environment.
- Ability to read logs, follow structured troubleshooting steps, document findings, and escalate clearly.
- Good understanding of Windows print queues, print drivers, shared printers, network printers, or willingness to learn.
- Strong customer communication skills and ability to explain issues clearly.
- Experience working to SLAs and managing support tickets.
- Good documentation discipline.
Desirable experience
- PaperCut MF, PaperCut Hive, PaperCut NG, Print Deploy, Mobility Print, Web Print, or Integrated Scanning.
- Print server support, Windows Server, SQL basics, Azure, Microsoft 365, LDAP, or secure LDAP.
- Ricoh, HP, Brother, or other MFD platforms.
- Tungsten Printix, Tungsten ControlSuite, DocuWare, MyQ, YSoft SAFEQ, AP Essentials, or similar document workflow platforms.
- Basic scripting such as PowerShell, SQL queries, batch files, or JavaScript.
- Experience with ECM, document capture, scan workflows, or AP automation.
- Experience supporting remote users and field-based customers.
Personal attributes
- Practical, organised, and calm under pressure.
- Strong problem solver with a methodical approach.
- Customer-focused and professional.
- Comfortable learning specialist software products.
- Good attention to detail.
- Able to work independently while escalating appropriately.
- Strong written notes and documentation habits.
Pay: €30,000.00-€40,000.00 per year
Benefits:
- Company car
- Flexitime
- On-site parking
- Work from home
Application question(s):
- Are you within commuting distance to Sandyford, Dublin?
Experience:
- Managed Print Services: 3 years (preferred)
Work authorisation:
Work Location: Hybrid remote in Sandyford, County Dublin
