Find vendor operations manager Jobs in dublin county dublin

Medical Field and Customer Excellence Manager
Novartis —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Communication skills
Insurance Product Manager
Voluntary Health Insurance —Dublin, County Dublin
- Product management
- Business
- Communication skills
Quick apply
12d
Head of Service Readiness & Enablement (IRE)
Origina —Sandyford, County Dublin
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Territory Inside Sales Representative (EMEA & DACH) - Mailchimp
MarketStar —Dublin, County Dublin
- €47,000–€57,000 a year
- Full-time
- Sales
- English
- Presentation skills
- Store discount
- Wellness program
Quick apply
Project Manager - CRM & Loyalty
Primark —DUBLIN 1, County Dublin
- Project management
- Agile
- Communication skills
7d
Business Information Systems Manager
Actavo —Dublin, County Dublin
- €65,000–€75,000 a year
- English
- Microsoft Office
- SQL
- Employee assistance program
- Referral programme
12d
Imaging Operations Manager, Clinical Studies
Novartis —Dublin, County Dublin
- Full-time
- English
- Business
- Leadership
Global Clinical Operations Budget Manager
Novartis —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Budgeting
1d
Supplier Sourcing Specialist , Supplier Sourcing Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Business
12d
Packaging Manager
IRISH DISTILLERS LTD —DUBLIN 22, County Dublin
- Full-time
- Hybrid work
- Manufacturing
- Leadership
- Communication skills
- Annual leave
Quick apply
13d
Global Accounts Payable Manager
Strava —Dublin, County Dublin
- €80,000–€90,000 a year
- Full-time
- Hybrid work
- In-person
- AI
14d
Senior Procurement Manager
Johnson Controls —Dublin, County Dublin
- Full-time
- Engineering
- ERP systems
- Bachelor's degree
Application Development Group Manager - FX Technology Engineering – Senior Vice President
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- No degree
Business Analyst
M & C Health Care Limited —DUBLIN 15, County Dublin
- €36,605 a year
- Full-time
- Microsoft Excel
- Oracle
- SQL
Quick apply
13d
SIAM Major Incident Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
13d
Project Manager
Indra Group UK & Ireland —Dublin, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Technology Transformation Senior Manager - Insurance Sector
PwC —Dublin, County Dublin
- Full-time
Facilities Coordinator
Cushman & Wakefield —DUBLIN 2, County Dublin
- Full-time
- No degree
- Organisational skills
- Communication skills
Quick apply
Senior Workplace Coordinator
Rippling —DUBLIN 2, County Dublin
- Full-time
- First Aid Certification
- Communication skills
Cyber Service Delivery Manager
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- Azure
- Management
- Leadership
13d

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Medical Field and Customer Excellence Manager

Novartis -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Bachelor's degree
Communication skills

Full job description

Summary

As a key member of the Country Medical Affairs organization, the Medical Field and Customer Excellence Manager ensures consistent, compliant, and high quality execution of medical activities. The role translates medical strategy into operational excellence by driving Medical Excellence frameworks, strengthening governance, enabling customer centric field execution, and supporting capability building across Therapeutic Areas. Acting as a connector between Medical Affairs, Execution Excellence, and regional and international teams, the role enables measurable, impactful Field Medical performance.

About the Role

Job Purpose

Ensure high‑quality, compliant, and customer‑focused Field Medical execution across the product lifecycle by translating Medical strategy into aligned processes, metrics, and capabilities. The role supports Medical Excellence, governance, CRM and content activation, and capability development, ensuring consistent execution aligned with country, regional, and international standards.

Job Dimensions

Financial Responsibility
No direct budget ownership; contributes to efficient use of medical resources through robust governance, operational excellence, and capability building.

Decision Making
Supports strategic and operational decisions related to country Medical Excellence priorities, Field Medical metrics, process harmonization, and compliance frameworks.

External / Internal Stakeholder Interface
Internal: Country Medical Affairs, Therapeutic Area Medical Leads, Execution Excellence, IMACE, Medical Governance, Medical Operations, Legal, ERC, Pharmacovigilance, Purchasing.
External: Selected vendors and service partners supporting medical operations and excellence initiatives.

Impact on the Organization
Ensures consistent, compliant, and efficient medical strategy execution; strengthens Field Medical capabilities; enables harmonized ways of working and measurable Medical Excellence outcomes.

Major Accountabilities

Strategic Medical Excellence & Governance Alignment

Translate Therapeutic Area and Disease Area priorities into clear country‑level Medical Excellence focus areas.
Lead alignment and adaptation of Medical Excellence measurement frameworks (e.g. BEST, ALPER) to Field Medical needs.
Align Medical Excellence priorities and metrics with the Country Medical Head and Therapeutic Area leaders.
Act as a strategic connector between Therapeutic Areas, Execution Excellence, Regional Field Medical Excellence, and IMACE.
Drive cross‑TA harmonization of processes, planning, and medical ways of working.
Ensure compliance with regional and international Medical Excellence standards and governance requirements.

Medical Field & Customer Excellence

Enable measurement, reporting, and analysis of Field Medical KPIs and metrics.
Coordinate Field Medical excellence assessments such as STEM, Voice of Customer, and C360.
Support data‑driven planning, segmentation, and IMEx adoption across Therapeutic Areas.
Ensure operational support for medical meetings, events, advisory boards, and customer engagements.
Enable consistent operational processes across Therapeutic Areas.

Execution, CRM & Operational Excellence

Support deployment of country Medical Excellence projects (e.g. IMEx).
Ensure scientific content adaptation, localization, tagging, and MLR approval.
Coordinate handover of approved content to Execution Excellence for CRM and platform activation.
Support CRM and activity‑tracking tool adoption in collaboration with Medical Operations and Execution Excellence.
Drive simplification, documentation, and continuous improvement of medical operational processes.
Promote adoption of AI‑enabled tools supporting execution excellence and coaching.

Capability Building & Collaboration

Identify and harmonize Field Medical capability needs across Therapeutic Areas.
Partner with Execution Excellence to deliver and evaluate capability‑building initiatives.
Promote excellence in scientific communication, evidence interpretation, and strategic medical skills.
Facilitate alignment between country, regional, and international Medical Excellence initiatives.

Key Performance Indicators

Adoption of Medical Excellence frameworks across Therapeutic Areas.
Quality and completeness of Field Medical KPI reporting.
Successful deployment of Medical Excellence projects and systems (e.g. IMEx, CRM, OnCore).
Field Medical capability‑building coverage and effectiveness.
Consistency and compliance with Medical governance and operational processes.

Ideal Background

Education
University degree in Life Sciences or a related scientific discipline.

Experience & Skills

4+ years of experience in Medical Affairs, Medical Excellence, MSL, or Medical Operations roles.
Proven experience translating medical strategy into executable operational plans.
Strong understanding of Medical Excellence metrics, governance, and compliance.
Excellent stakeholder management and communication skills in matrix organizations.
Analytical, structured, and solution‑oriented, with strong attention to quality and compliance.
Experience supporting capability‑building initiatives and digital platforms is an advantage.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

Development

Location

Ireland

Site

Dublin (Country President Office (CPO))

Company / Legal Entity

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area

Research & Development

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

vendor operations manager jobs in dublin county dublin

Medical Field and Customer Excellence Manager

Insurance Product Manager

Head of Service Readiness & Enablement (IRE)

Territory Inside Sales Representative (EMEA & DACH) - Mailchimp

Project Manager - CRM & Loyalty

Business Information Systems Manager

Imaging Operations Manager, Clinical Studies

Global Clinical Operations Budget Manager

Supplier Sourcing Specialist , Supplier Sourcing Manager

Packaging Manager

Global Accounts Payable Manager

Senior Procurement Manager

Application Development Group Manager - FX Technology Engineering – Senior Vice President

Business Analyst

SIAM Major Incident Manager

Project Manager

Technology Transformation Senior Manager - Insurance Sector

Facilities Coordinator

Senior Workplace Coordinator

Cyber Service Delivery Manager

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