Find collections team leader Jobs in dublin, d

Revenue Protection Investigator
PrepayPower —Dublin, County Dublin
- €33,000 a year
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Quick apply
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Head of Department - Monitoring
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IT Specialist - Dublin
Entegro —Dublin, County Dublin
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Risk & Compliance Specialist - Senior Associate
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Assistant Store Manager - Grafton street, Dublin
Skechers USA Ltd. - Ireland Branch —Dublin, County Dublin
- Full-time
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6d
Account Executive – Enterprise, Commercial Lines, Broking
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Executive Assistant - Real Estate
Turner & Townsend —Dublin, County Dublin
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SAP Implementation Lead | Director/Senior Manager | Technology Consulting | Advisory
PwC —Dublin, County Dublin
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National Account Executive - Dublin - 13-15 Month FTC
JACOBS DOUWE EGBERTS —DUBLIN 3, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
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Revenue Protection Investigator

PrepayPower -
Dublin, County Dublin

Quick apply

Job details

Full-time
€33,000 a year

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Microsoft Excel
Microsoft Office
SQL
Customer relationship management
Communication skills

Full job description

Department: Revenue Protection

Employment Type: Full time

Location: Hybird - Sandyford, Dublin 18

Compensation: €36,000 OTE

We are looking for a target-driven Revenue Protection Investigator to work within the growing Revenue Protection team. This role requires an individual who has the ability to work on their own initiative and develop and refine processes as the business continues to grow.
This is a critical role to the business ensuring accuracy of customer charging, handling discrepancies and facilitating repayment negotiation.
Aspects of the role will involve fraud analysis, account management and technical consumption analysis. For this reason, strong numerical and excel skills combined with energy industry experience will be a distinct advantage.

Key Responsibilities

Comparison of charging on PPP Meter to ESB Meter
Validating that our systems are charging in line with the meter of record (ESB Networks or GNI Meters).
Detailed account analysis including consumption validation, tariff checks, top-up checks to understand the underlying cause.
Engaging with network operators, technicians and customers to determine the underlying cause and resolve the discrepancy.
Escalation points for complex customer issues.
Direct engagement with customers for escalated accounts via email and phone.
Setup repayment plans and monitor performance.
Management of non-performing accounts up to the point of disconnection of supply.
Escalation of aged debt to debt collection agencie
Analysis and audit of technician site visit reports.
Liaising with other departments, network operators and third parties in relation to Revenue Protection issues.
Investigate root cause of identified issues or exceptions through to resolution.
Administration of all Revenue customer communications e.g. mail merges
Monitoring of account performance re customer repayments plans.
Supporting RP Tier 1 staff by providing guidance.
Completion of all BAU Revenue activists accurately and on time.
Ensure all customer queries are dealt with within SLA, resolved where applicable or moved through to the next appropriate action.
Ensuring compliance to company procedures including all compliance and regulatory policies.
Coordination of technician site visits with our customer service team.
Providing regular reports to the management on all Revenue Protection activity.

Skills, Knowledge & Expertise

Previous experience in a Finance or Revenue environment would be an advantage.
Previous utilities experience particularly within the electricity or gas area would be a distinct advantage.
Graduates with a technical / business competence will be considered
Excellent communication skills with an ability to articulate complex queries to resolution.
Proven ability to work to strict targets to achieve both individual and team objectives.
Proven ability to work in a self-directed and organised manner
Experience of working with a Customer Relationship Management system beneficial.
Strong Excel skills and good working knowledge of MS Office essential.
Excellent numerical, analytical and creative problem-solving skills
Excellent verbal communication, written communication, interpersonal and presentation skills
Ability to engage with customers in a calm, professional and empathetic manner.
SQL skills an advantage.

What we offer

Base salary of €33,000 and €3,000 target related bonus - OTE €36,000

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About PrepayPower

PrepayPower is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs through our app.

PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.

Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.

Why work at PrepayPower

Ranked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.

PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

Privacy

By applying for this role, you agree to PrepayPower processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice.

You can view our privacy notice here Careers - Privacy Policy | PrePayPower for more information.

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Refine Your Search

collections team leader jobs in dublin, d

Revenue Protection Investigator

Revenue Operations Analyst

Night Porter

Head Of Marketing

Account Executive - Affinity Lines, Taxi.

Accounts Receivable Specialist

Head of HR

Accommodation Assistant

Swissport Dublin Trucking Foreman / Driver

Assistant Financial Controller

Project Worker

Head of Department - Monitoring

Accounts Receivable Accountant

IT Specialist - Dublin

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Assistant Store Manager - Grafton street, Dublin

Account Executive – Enterprise, Commercial Lines, Broking

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National Account Executive - Dublin - 13-15 Month FTC

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