Find service desk manager Jobs in dublin county dublin

Service Desk Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Customer service
Quick apply
Service Delivery Coordinator
Spector —Dublin, County Dublin
- From €30,000 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills
Quick apply
Balance Management Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
Legal Receptionist - Onsite
BHSM LLP incorporating OBH Partners —DUBLIN 2, County Dublin
- Full-time
- Heavy lifting
- Front desk
- Communication skills
Quick apply
7d
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
IT Systems Administrator
Irish Ferries —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Azure
- Windows
- SharePoint
Quick apply
Deal Desk Analyst
Adobe —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
Helpdesk Assistant Team Leader
Mitie —Dublin, County Dublin
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
1d
Manager, Relationship Managers (EMEA)
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- AI
- Annual leave
- Work from home
1d
Customer Success Manager, High Touch
Intercom —Dublin, County Dublin
- Hybrid work
- No degree
- Work from home
Senior Project Manager
Diacom Computer and Telephony Limited —Park West, County Dublin
- €60,000–€70,000 a year
- Hybrid work
- Agile
- Communication skills
Quick apply
Senior Social Media Strategist
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
IT Help Desk Agent
Arthur Cox —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Customer service
- Annual leave
Quick apply
6d
Facilities & Cleaning Assistant (Part Time- Summer Fixed Contract)
Mezzino (Ireland) Ltd - Highfield House —Dublin 07, County Dublin
- €14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
14h
Receptionist/Medical Administrator
Irish Family Planning Association —Dublin, County Dublin
- €18.30 an hour
- Full-time
- English
- Clinic
- No degree
Quick apply
8d
Senior Receptionist
Carlton Hotel Blanchardstown —Dublin, County Dublin
- From €14.15 an hour
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
1d
Delivery Manager - Core Technology Platform
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Engineering
- Business
Market Insights Manager
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- No degree
Quick apply
Engineering Manager, AI Models Infrastructure
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Annual leave
- Work from home
Receptionist
Front Office - Temple Bar Hotel —DUBLIN 2, County Dublin
- €14.50 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance program
Quick apply

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Service Desk Consultant

Codec -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Azure
Oracle
Customer service
iOS
Windows
Microsoft Office
RBAC
Analysis skills
IT support
WAN
Computer networking
Mobile device management
Communication skills
Intune
VPN

Full job description

Description

We are seeking a customer-focused Service Desk Consultant with strong experience supporting users via phone, email, remote tools, and onsite engagement.

This role involves delivering high-quality IT support across client environments, with a hybrid working model consisting of three days onsite and two days remoteper week. The role will also require occasional travel to customer sites as needed to provide onsite support and project assistance.

Key Responsibilities

Service Delivery & Support

Provide professional and friendly IT support to customers and internal users, both onsite and remotely
Travel to customer sites when required to deliver onsite support and technical assistance
Respond to, log, analyse, prioritise, and resolve IT incidents and service requests in a timely manner
Escalate unresolved issues where appropriate, ensuring full case ownership and updates throughout
Deliver desktop and end-user support, including both remote troubleshooting and desk-side assistance
Manage user accounts, access rights, and devices securely, including provisioning and deprovisioning
Use only approved systems and follow secure working practices when providing remote or onsite support
Identify and promptly report any suspected security incidents or suspicious activity in line with company procedures
Complete mandatory security training and support audit and compliance activities as required

Technical Support

Diagnose and resolve hardware, software, and system issues across user environments
Perform desktop/laptop builds, reimaging, and device deployments
Provide administration and support across Microsoft environments, including:
Microsoft 365 (M365) tenant administration
Azure / Entra ID (user management, group management, Conditional Access, MFA)
Microsoft Intune / Endpoint Manager (device enrolment, compliance policies, configuration profiles, application deployment)
Exchange Online (mailbox management, mail flow troubleshooting, permissions, shared mailboxes)
Support identity and access management tasks
User provisioning/deprovisioning
Role-based access control (RBAC)
Troubleshooting authentication and sign-in issues
Provide support for:
Windows 10/11 environments
Microsoft Office applications
Mobile Device Management (MDM) for iOS/iPadOS and Android devices
Corporate smartphones and BYOD scenarios
Troubleshoot and support:
Email delivery issues (mail flow, spam filtering, connectors)
Endpoint compliance and security policies
Device configuration and deployment via Intune
Support and maintain:
Multi-function devices (printers, scanners, etc.)
Basic networking issues (connectivity, VPN, firewall-related user impact)

Customer & Operational Excellence

Maintain strong client relationships through excellent customer service
Proactively identify opportunities to improve customer IT systems and operations
Communicate effectively with clients and internal teams regarding progress, issues, and resolutions
Manage and prioritise workload effectively to meet deadlines and SLAs

Skills, Knowledge and Expertise

Essential

Minimum 2+ years’ experience in a Service Desk or similar IT support role
Proven experience working in a fast-paced, high-pressure environment
Strong understanding of Service Desk operations and ticket management processes
Excellent customer service and communication skills
Strong troubleshooting, diagnostic, and problem-solving abilities
Hands-on experience with:
Microsoft 365 administration
Azure / Entra ID identity management
Microsoft Intune (Endpoint Manager)
Exchange Online
Experience with:
Device imaging and deployment
Endpoint management and security policies
Microsoft licensing concepts and administration
Networking fundamentals (WAN, VPNs, firewalls)
Ability to work both independently and as part of a team
Full-clean drivers license

Desirable

Exposure to ISO standards
ITIL certification (or working knowledge of ITIL practices)
Experience with:
Azure AD Connect / Hybrid environments
Conditional Access policy design and troubleshooting
Defender for Endpoint / M365 Security tools

Behavioural Competencies

Strong problem-solving and decision-making skills
Ability to prioritise effectively and manage multiple tasks simultaneously
Results-driven with the ability to perform under pressure, particularly in customer-facing environments
Quick to learn and adapt to new systems and technologies
Strong analytical thinking and attention to detail
Clear and professional communication skills

About Codec

Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutions

Though originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.

Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.

This company is an equal opportunities employer

Quick apply

Refine Your Search

service desk manager jobs in dublin county dublin

Service Desk Consultant

Service Delivery Coordinator

Balance Management Analyst

Legal Receptionist - Onsite

IT Support Analyst

IT Systems Administrator

Deal Desk Analyst

Helpdesk Assistant Team Leader

Manager, Relationship Managers (EMEA)

Customer Success Manager, High Touch

Senior Project Manager

Senior Social Media Strategist

IT Help Desk Agent

Facilities & Cleaning Assistant (Part Time- Summer Fixed Contract)

Receptionist/Medical Administrator

Senior Receptionist

Delivery Manager - Core Technology Platform

Market Insights Manager

Engineering Manager, AI Models Infrastructure

Receptionist

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