Find junior product manager Jobs in county dublin

Product Support Specialist
Asana —Dublin, County Dublin
- €57,000–€63,000 a year
- Weekend availability
- English
- AI
- Communication skills
- Work from home
Quick apply
EY Parthenon Strategy - Senior Manager - Cork/Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- English
- Master's degree
- Presentation skills
- Gym membership
- Referral programme
Junior Quantity Surveyor
IPS-Integrated Project Services —DUBLIN 12, County Dublin
- Full-time
- Engineering
- Data analysis skills
- Project management
4d
Sr. BI Analyst
Glanbia Foods —Dublin, County Dublin
- €401,000 a year
- On call
- Hybrid work
- Engineering
- SQL
- IT
6d
Funds Lawyer
Maples Group - Legal Services —DUBLIN 2, County Dublin
- No degree
- Communication skills
- Life insurance
UKI Technology Consulting - Senior Business Analyst, Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Oracle
- Master's degree
- Business development
- Gym membership
Syndicate Accountant
Beazley Management Limited —DUBLIN 9, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
UKI Business Consulting - Life Sciences, Commercial Strategy & Market Access, Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- English
- Master's degree
- Business
- Gym membership
- Referral programme
Neurovascular Research Fellow
National Institute for Bioprocessing Research and Training (NIBRT) —Dublin, County Dublin
- Doctoral degree
- Data analysis skills
- Research
- Annual leave
Senior Graphic Designer
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Master's degree
- Gym membership
- Referral programme
UI/UX Designer
Cover-More —Dublin, County Dublin
- Full-time
- JavaScript
- HTML
- Employee assistance program
Quick apply
Senior Underwriting Assistant
AIG Europe S.A. (Ireland branch) —DUBLIN 1, County Dublin
- Full-time
- Microsoft Office
- Communication skills
- Time management
Quick apply
2d
FS Business Consulting - Business Transformation Delivery - Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Gym membership
Revenue Accounting Manager
Workday —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Salesforce
- Finance
Senior Spa Therapist
Sandman Hotel Group —Portmarnock, County Dublin
- Full-time
- Hotel
- Resort
- Free parking
- Referral programme
Accounting Advisory Assistant Manager - Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- Management
- Master's degree
- Analysis skills
Quick apply
SAP S/4HANA Finance Consultant - Manager - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Analysis skills
- AI
- Leadership
Sr. SDE, Distributed Databases
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer science
- Computer Science
- Master's degree
FS Business Consulting - Business Transformation Delivery - Senior Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- Business development
- Gym membership
FS Risk Consulting - Actuarial - Non-life - Senior Manager - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- No degree
- Gym membership

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Product Support Specialist

Asana -
Dublin, County Dublin

Quick apply

Job details

€57,000–€63,000 a year

Benefits

Work from home

Qualifications

English
Technical support
SaaS
AI
Communication skills
German

Full job description

Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers' success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers' voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers' success, and we get there by exemplifying empathy with our customers.

This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. Coverage may be needed on some weekends or holidays in this role.

If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You'll Achieve

Supporting our English and German-speaking customer base, requiring fluent written and verbal proficiency.
Become an expert in Asana's platform, staying up-to-date on new features and best practices, and develop a positive, consultative relationship to help customers transform the way they work. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
Manages complex product issues requiring deeper investigation and advanced knowledge of the platform. You will independently resolve most product issues and expertly consult internal experts and 3rd-party tools when blocked.
Own support cases end-to-end, ensuring timely follow-up, clear communication, and full resolution, while managing a high volume of customer inquiries with accuracy, speed, and empathy.
Troubleshoot and resolve common SaaS issues, including authentication (SAML/SSO/etc), browser behavior, user access, and workflow troubleshooting.
Serve as the dedicated point of escalation for urgent customer issues or tickets pertaining to specified products, demonstrating a mastery of de-escalation and resolution.
Autonomously identify opportunities for and lead customer calls to accelerate complex case resolution.
Act as a key liaison between the product team and our customers, partnering with internal teams to escalate bugs, share customer feedback, and contribute to knowledge content.
Raise case trends with supporting data and propose product or process improvements to Lead/Manager to proactively influence business outcomes.
Proactively provide moderate mentoring to more junior team members to elevate the team's overall capability and knowledge.
Own small projects as needed and contribute to the improvement of team-wide processes, documentation, or tools. You will also support internal ad-hoc projects that support broader business priorities and team enhancements.
Meet team standards for important metrics such as assignment to resolution times and customer satisfaction score.

About you

3-6 years of experience in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred.
Empathetic, curious, and committed to helping customers feel heard and supported.
Strong critical thinking and problem solving skills with the ability to break down complex topics into clear, actionable steps; strong technical aptitude.
Demonstrate strong communication skills—your written and verbal English and German communication is excellent, proactive, and transparent, effectively communicating complex information across all organizational levels.
Experience troubleshooting common issues related to SaaS products, including authentication (SSO/SAML/native), browser behavior (extensions, cache), and user access problems.
Familiar with AI tools or prompt-based interfaces, and excited about using technology to enhance support.
Experienced in and comfortable with operating in ambiguous environments, providing consultative support to customers.
Willingness and desire to learn and adopt new skills—both technical and non-technical—in order to craft and deliver the best solutions.
Proficiency with Asana (or other work management platforms) and experience in technical support, especially API & integrations and workflow troubleshooting a plus.

What we'll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between €57,000-63,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences

#LI-Hybrid

About us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Quick apply

Refine Your Search

junior product manager jobs in county dublin

Product Support Specialist

EY Parthenon Strategy - Senior Manager - Cork/Dublin

Junior Quantity Surveyor

Sr. BI Analyst

Funds Lawyer

UKI Technology Consulting - Senior Business Analyst, Manager

Syndicate Accountant

UKI Business Consulting - Life Sciences, Commercial Strategy & Market Access, Manager

Neurovascular Research Fellow

Senior Graphic Designer

UI/UX Designer

Senior Underwriting Assistant

FS Business Consulting - Business Transformation Delivery - Manager - Dublin

Revenue Accounting Manager

Senior Spa Therapist

Accounting Advisory Assistant Manager - Dublin

SAP S/4HANA Finance Consultant - Manager - Technology Consulting - Advisory

Sr. SDE, Distributed Databases

FS Business Consulting - Business Transformation Delivery - Senior Manager - Dublin

FS Risk Consulting - Actuarial - Non-life - Senior Manager - Dublin

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