JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location: BlackRock Dublin (DB6)
Role Purpose
The key focus for this role is to create a single, visual point of contact for BlackRock employees. To act as the primary interface between the operations of BlackRock, its clients and our supply partners. Providing services to the highest standards, representing BlackRock and JLL values in appearance, presentation, and manners.
You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be fiduciary to their clients, passionate about performance and commitment to a better future.
Core Responsibilities
People Coordination
Give day-to-day direction to on-site Front of House team (where applicable)
Assist in covering team members in the delivery of first line facilities support and front-of-house services
Ensure teams are fully informed about operational updates, processes and account wide objectives
Ensure all training and surveys are completed in a timely manner, including vendors
Client/Stakeholder ManagementBuild and develop effective relationships with key stakeholders and clients across all levels
Monitor procedures to ensure client expectations are conveyed and worked upon
Recognize risks and issues to operations, escalating early for wider awareness and support
Deliver excellent customer service to meet or exceed on-site client expectations
Procurement & Vendor ManagementAssist in management of all contractors on site to ensure they perform to required standards
Support vendors to deliver services on time and within budget
Ensure vendor performance is consistently achieved through periodic reporting and management meetings
Maintain an audit ready approach
Track, purchase and process invoices for day-to-day operational items and consumables
Health & Safety ManagementConduct regular audits to ensure safety procedures are in place and working
Ensure all employees are aware of Hygiene, Health and Safety policies
Record and report all accidents, good catches, and near misses adhering to company procedures
Ensure all managed equipment is well maintained and in good working order
Site Operations ManagementBe aware of projects that may impact operational delivery, contract or BlackRock risk
Manage work orders on CMMS (Corrigo) by monitoring upcoming deadlines and due dates
Work with vendors to ensure correct work order paperwork is received and returned
Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs)
Finance ManagementEnsure prompt and accurate management of purchase orders in JLL's financial platform
Submit Order Requests as necessary through Coupa, BlackRock's financial platform
Risk ManagementEnsure all managed team members, including vendors, adhere to BlackRock's Security training
Be comfortable escalating early concerns or assistance needed from management team
Follow established escalation procedures and incident reporting procedures
Required Skills and ExperiencePrior experience in facilities, property management or related field (preferred)
Knowledge of local occupational health and safety requirements, facilities and vendor management
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
Ability to effectively deal with stressful situations
Strong communication skills in English and local language
Critical Competencies for SuccessFirm First mind-set
Client Focus & Relationship Management
Project Management & Organizational Skills
Flexibility and adaptability
Proactive and professional approach to customer service
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
