Find engineering Jobs in dublin, d

Desktop Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Desktop & Site Support Engineer
Teleperformance —Dublin 07, County Dublin
- Full-time
- Management
- Customer service
- Windows
Associate Software Engineer
Liberty Information Technology —DUBLIN 8, County Dublin
- Hybrid work
- IT
- SDLC
- Employee discount
23h
MS&T Process Engineer
Ipsen Manufacturing Ireland Ltd —Dublin, County Dublin
- Full-time
- Continuous improvement
Graduate Mechanical Engineer
Mercury Engineering —Dublin, County Dublin
- Bachelor's degree
- Organisational skills
- Communication skills
13d
Research Fellow in Engineering
Trinity College Dublin —Dublin, County Dublin
- €47,273–€60,250 a year
- Full-time
- Doctoral degree
- Engineering
- Research
Solutions Engineer
Laserfiche —Dublin, County Dublin
- Weekend availability
- Bachelor's degree
- Communication skills
Software Quality & Systems Engineer
AMK Ireland —DUBLIN 15, County Dublin
- €45,000–€50,000 a year
- Full-time
- Computer Science
- SDLC
Quick apply
12d
Cyber Operations Engineer
Tata Consultancy Services —Swords, County Dublin
- Call to connect
- No degree
- Scripting
- Python
IT Support Engineer
Anthropic —Dublin, County Dublin
- €120,000–€165,000 a year
- Overtime
- Bachelor's degree
- Scripting
- AI
Data Centre Shift Operations - Mechanical AP
Centrica —Dublin, County Dublin
- Engineering
- No degree
Frontend Engineer
Gong.io —Dublin, County Dublin
- Computer Science
- English
- Java
- Annual leave
Apprentice Lift Engineer
Byrne Lifts Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Leaving certificate
- No degree
Quick apply
9d
Software Engineering Architect
Salesforce —Dublin, County Dublin
- Full-time
- Java
- Continuous improvement
- Mentoring
Engineering Team Lead
IRISH DISTILLERS LTD —DUBLIN 22, County Dublin
- Full-time
- Engineering
- Maintenance
- Supervising experience
- Annual leave
Quick apply
IT Support Engineer - Pharma
Ergo —Dublin, County Dublin
- English
- Windows
- No degree
Technical Sales Executive
The HR Company —Cloghran, County Dublin
- €40,000–€50,000 a year
- Hybrid work
- Sales
- Engineering
- Business development
- Wellness program
- Sick pay
Quick apply
Exchange Traded Fund (ETF) Software Engineering & Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- Java
- Master's degree
Test Engineer
Elwood Roberts —Dublin, County Dublin
- €35,000–€40,000 a month
- Full-time
- Computer Science
- Java
- Analysis skills
Quick apply
Engineering Graduate
SIRO —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d

I want to receive the latest job alerts for engineering in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineering jobs near dublin, d

Software Architect jobs in Dublin, County Dublin

Research Fellow jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

Solutions Engineer jobs in Dublin, County Dublin

Process Engineer jobs in Dublin, County Dublin

Mechanical Engineer jobs in Dublin, County Dublin

Engineer jobs in Dublin, County Dublin

Data Center Technician jobs in Dublin, County Dublin

Test Engineer jobs in Dublin, County Dublin

Software Developer jobs in Dublin, County Dublin

High Demand Software jobs in Dublin, County Dublin

Software Architect jobs in County Dublin

Software Architect jobs in Remote

Research Fellow jobs in Trinity College, County Dublin

It Support jobs in Dublin 22, County Dublin

Children Support Worker jobs in County Cork

It Support Hospitals jobs in Dublin, County Dublin

It Security Cyber Security jobs in Cork, County Cork

It Support jobs in Manorhamilton, County Leitrim

It Support jobs in Athlone, County Westmeath

Desktop Support Engineer

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview:

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

engineering jobs in dublin, d

Desktop Support Engineer

Desktop & Site Support Engineer

Associate Software Engineer

MS&T Process Engineer

Graduate Mechanical Engineer

Research Fellow in Engineering

Solutions Engineer

Software Quality & Systems Engineer

Cyber Operations Engineer

IT Support Engineer

Data Centre Shift Operations - Mechanical AP

Frontend Engineer

Apprentice Lift Engineer

Software Engineering Architect

Engineering Team Lead

IT Support Engineer - Pharma

Technical Sales Executive

Exchange Traded Fund (ETF) Software Engineering & Development, Officer

Test Engineer

Engineering Graduate

I want to receive the latest job alerts for engineering in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected