Find escalation specialist Jobs in dublin county dublin

Application Support Engineer, Managed Print Services
Bizquip Limited —Sandyford, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Access
- Azure
- Customer service
- Flexitime
- Work from home
Quick apply
7d
Data Center Security Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Customer service
- AWS
- Communication skills
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Java
- SQL
5d
IT Specialist - Dublin
Entegro —Dublin, County Dublin
- Windows
- IT
- In-person
IT Support Specialist
PlayStation Global —Dublin, County Dublin
- Azure
- Microsoft Outlook
- Windows
Quick apply
13d
GreyMatter Specialist
ReliaQuest, LLC. —Dublin, County Dublin
- English
- Windows
- Bachelor's degree
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Technical Services Manager
Sodexo —Dublin, County Dublin
- €80,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee assistance program
Quick apply
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
Workplace Experience Concierge
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Part-time
- Hospitality
- No degree
- In-person
Quick apply
7d
Site Procurement Senior Specialist
Grifols Worldwide Op Ltd —Dublin, County Dublin
- Full-time
- Spanish
- Continuous improvement
- Communication skills
Expense Admin Team Leader
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Supervising experience
- Bachelor's degree
- No degree
Lock Up Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Analysis skills
- Leadership
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Project Manager - CRM & Loyalty
Primark —DUBLIN 1, County Dublin
- Project management
- Agile
- Communication skills
8d
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Healthcare Centre of Excellence Manager
CEVALogistics —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
- Annual leave
Talent Attraction Operations Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Project management
- Recruiting
- IT
Product Manager – Customer Technology & Loyalty
Primark —Dublin, County Dublin
- On call
- Product management
- Leadership
- Communication skills

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Application Support Engineer, Managed Print Services

Bizquip Limited
Sandyford, County Dublin

Quick apply

Job details

Permanent | Full-time
€30,000–€40,000 a year
7 days ago

Benefits

Company car
Flexitime
Work from home
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Access
Azure
Customer service
Apache Hive
LogMeIn
Windows
SQL
Firewall
DHCP
JavaScript
IT support
LDAP
DNS
TeamViewer
TCP/IP
Communication skills
PowerShell
Active Directory

Full job description

Company overview

As a well-established, 2nd generation family-owned Irish company in operation since 1984 located in Sandyford, Dublin 18, Bizquip are a business (B2B) service provider, specialising in workspace solutions.

We offer a full turn-key solution to all office requirements across workplace technology, commercial interiors and office supplies.

Bizquip proactively support a large customer base of Government, corporate and SME clients nationwide.

Our Workplace Technology team includes 18 in-house technical team members, with vast experience in managed print services & document management solutions.

We are seeking an Application Support Engineer to join our experienced team, assisting with client-based solution deployment and support within our Workplace Technology team, with a focus on managed print services & document management solution support.

Role overview

Bizquip is seeking an Application Support Engineer to support customers using print management, secure print, cloud print, document workflow, and document management solutions.

This role is suited to someone with strong general IT, application support, troubleshooting, and customer service experience within managed print services and document workflow solutions.

The successful candidate will support solutions such as PaperCut MF & Hive, Tungsten ControlSuite & Printix, DocuWare, Laserfiche ECM MyQ, YSoft SAFEQ, and similar platforms.

This is primarily a post-sales support and application support role, covering remote support, helpdesk support, issue triage, configuration changes, customer communication, escalation management, documentation, and support for new implementations.

Ongoing support often involves troubleshooting various aspects of print management applications, such as; checking print queues, user sync, device status, embedded device behaviour, network connectivity, firmware differences, print drivers, logs, and PaperCut admin configuration, so the role needs a structured troubleshooter rather than someone who already knows every product.

Key responsibilities

Provide first and second line support for print management, secure print, cloud print, and document workflow solutions.
Support customer environments using PaperCut MF, PaperCut Hive, Print Deploy, Mobility Print, embedded MFD applications, scan workflows, and reporting.
Triage and resolve customer support tickets within agreed SLAs.
Troubleshoot issues relating to print queues, drivers, user authentication, card login, scan workflows, device connectivity, Active Directory sync, Microsoft 365, Azure / Entra ID, and network access.
Review PaperCut admin interface status, user logs, job logs, device errors, and support information.
Gather diagnostic information including screenshots, application logs, device logs, print provider logs, Windows Event Viewer logs, and print job details.
Support upgrades, minor configuration changes, user setup, group sync changes, print queue changes, and scan action amendments.
Escalate complex technical issues to senior engineers, vendors, or software partners where required.
Communicate clearly with customers, internal service teams, sales teams, and vendors.
Maintain accurate support notes, customer configuration records, knowledge base articles, and ticket documentation.
Provide remote support using tools such as TeamViewer, LogMeIn, and similar platforms.
Assist implementation engineers with testing, handover, and post-go-live support.

Essential skills and experience

2+ years’ experience in application support, IT support, helpdesk support, technical support, or software support, preferable within Managed Print Services.
Strong troubleshooting skills across Windows, Microsoft 365, Active Directory / Entra ID, networking, DNS, DHCP, TCP/IP, and basic firewall concepts.
Experience supporting business applications in a customer-facing or helpdesk environment.
Ability to read logs, follow structured troubleshooting steps, document findings, and escalate clearly.
Good understanding of Windows print queues, print drivers, shared printers, network printers, or willingness to learn.
Strong customer communication skills and ability to explain issues clearly.
Experience working to SLAs and managing support tickets.
Good documentation discipline.

Desirable experience

PaperCut MF, PaperCut Hive, PaperCut NG, Print Deploy, Mobility Print, Web Print, or Integrated Scanning.
Print server support, Windows Server, SQL basics, Azure, Microsoft 365, LDAP, or secure LDAP.
Ricoh, HP, Brother, or other MFD platforms.
Tungsten Printix, Tungsten ControlSuite, DocuWare, MyQ, YSoft SAFEQ, AP Essentials, or similar document workflow platforms.
Basic scripting such as PowerShell, SQL queries, batch files, or JavaScript.
Experience with ECM, document capture, scan workflows, or AP automation.
Experience supporting remote users and field-based customers.

Personal attributes

Practical, organised, and calm under pressure.
Strong problem solver with a methodical approach.
Customer-focused and professional.
Comfortable learning specialist software products.
Good attention to detail.
Able to work independently while escalating appropriately.
Strong written notes and documentation habits.

Pay: €30,000.00-€40,000.00 per year

Benefits:

Company car
Flexitime
On-site parking
Work from home

Application question(s):

Are you within commuting distance to Sandyford, Dublin?

Experience:

Managed Print Services: 3 years (preferred)

Work authorisation:

Ireland (required)

Work Location: Hybrid remote in Sandyford, County Dublin

Quick apply

Refine Your Search

escalation specialist jobs in dublin county dublin

Application Support Engineer, Managed Print Services

Data Center Security Manager

Senior Onboarding Specialist-Slack

IT Specialist - Dublin

IT Support Specialist

GreyMatter Specialist

Specialist, (Supervisory), Fund/Client Accounting Representative II

Technical Services Manager

Child Safety Team Lead, EMEA - Trust & Safety

Speculative Applications - Embedded GSOC- Program Specialist

Workplace Experience Concierge

Site Procurement Senior Specialist

Expense Admin Team Leader

Lock Up Manager

Technical Support Engineer

Project Manager - CRM & Loyalty

Customer Service Supervisor

Healthcare Centre of Excellence Manager

Talent Attraction Operations Manager

Product Manager – Customer Technology & Loyalty

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