Find escalation specialist Jobs in dublin, d

Product Support Specialist
Teckro Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Time management
- Gym membership
- Life insurance
Quick apply
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Technical Services Manager
Sodexo —Dublin, County Dublin
- €80,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Employee assistance program
Quick apply
Case Reviewer [D]
Appeals Centre —Dublin, County Dublin
- Full-time
- Remote
- Social media management
- English
Quick apply
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
Global Operations Manager
Match Group —Dublin, County Dublin
- Full-time
Workplace Experience Concierge
JLL —Dublin, County Dublin
- Part-time
- Hospitality
- No degree
- Guest services
7d
Financial Crime Senior Manager, Hybrid
Deloitte —Dublin, County Dublin
- Full-time
Workplace Experience Concierge
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Part-time
- Hospitality
- No degree
- In-person
Quick apply
7d
Site Procurement Senior Specialist
Grifols Worldwide Op Ltd —Dublin, County Dublin
- Full-time
- Spanish
- Continuous improvement
- Communication skills
AI or Digital Assets Risk Specialist, Senior Vice President
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- In-person
Expense Admin Team Leader
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Supervising experience
- Bachelor's degree
- No degree
Lock Up Manager
Forvis Mazars —DUBLIN 2, County Dublin
- Analysis skills
- Leadership
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Project Manager - CRM & Loyalty
Primark —DUBLIN 1, County Dublin
- Project management
- Agile
- Communication skills
8d
Customer Service Supervisor
Air Liquide —Dublin, County Dublin
- Full-time
- Customer service
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Healthcare Centre of Excellence Manager
CEVALogistics —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
- Annual leave
Talent Attraction Operations Manager
Guidewire Software —Dublin, County Dublin
- Full-time
- Project management
- Recruiting
- IT
Product Manager – Customer Technology & Loyalty
Primark —Dublin, County Dublin
- On call
- Product management
- Leadership
- Communication skills

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Product Support Specialist

Teckro Limited -
Dublin, County Dublin

Quick apply

Job details

Full-time

Benefits

Tax Saver Scheme
Bike to work scheme
Gym membership
Life insurance

Qualifications

HubSpot
SaaS
Communication skills
Time management
Help desk

Full job description

About Teckro

We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients.

That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved.

Could you be our newest Teckronaut?

About the Role

As a Product Support Specialist, you’ll be the first line of help for study teams and site users

to run safer, faster clinical trials — triaging queries, providing guidance across Teckro’s web

and mobile product offering. You’ll contribute to our knowledge base and service quality

while strengthening skills that matter in regulated environments: patient safety, data integrity,

compliance, and on‑time delivery.

This role is an exciting opportunity for anyone with an interest in delivering high value clientfacing

application support. You will work directly with study teams and site users, release

notes, knowledge base content, user feedback, and SLAs/KPIs that mirror Teckro’s product

suite and delivery practices

Key Responsibilities

Accurately log all incoming client requests and incidents into the support ticketing system.

Monitor all communication channels (chat, email, tickets) to ensure prompt acknowledgement and response times.

Provide clear, step-by-step guidance to clients on standard system navigation and how to use core features of the platform.

Troubleshoot and resolve routine and known issues efficiently by utilising and referencing knowledge base documentation.

Maintain accurate documentation of ticket resolutions and user interactions

Ensure all site-related service requests and incidents are resolved within the agreed contractual and internal resolution timelines.

Adhere strictly to established escalation protocols for complex or non-routine technical issues.

Transfer triaged tickets as appropriate to the Senior Support Specialists for resolution.

Escalate complex issues for advanced investigation and resolution as per the established processes.

Collaborate with Senior Support Specialists and Engineering teams to identify recurring issues and bottlenecks, suggest improvements and implement corrective actions to maintain service quality and efficiency.

Regularly review performance metrics to confirm adherence to established SLAs and KPIs, escalating any deviations promptly.

Document resolution times and service outcomes to support compliance audits

Standards:

Contribute towards team goals and objectives

Own the customer experience

Active part of the net promoter system – promoting positive user feedback

Maintain accurate information within our systems

Always adhere to the quality standards

The Ideal candidate will have:

Strong communication skills, with the ability to provide guidance on using and navigating web and mobile applications clearly to non-technical users.
Strong problem-solving and troubleshooting skills.
Exceptional attention to detail
Ability to manage multiple tickets and prioritise effectively.
Target and results orientated
Basic technical knowledge of application installation and activation.
Familiarity with mobile and web application environments.
Strong organisational and time management skills

Qualifications Required

0-2 years of experience in a helpdesk or application support role.
Exposure to clinical trial technology or SaaS platforms (preferred).
ITIL Certified (Foundation) desirable
Knowledge of HubSpot or similar ticketing systems.

Location and Travel:

(Dublin)

Hybrid role - Dublin City Centre, Ireland.
Our Dublin City Centre offices are located less than 3 mins for Pearse St Dart Station and beside the Alex Hotel, making it accessible for all major transport.
We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
Note: Regrettably we cannot offer work permit sponsorship for this role .To be considered, you must currently be based in Ireland and already hold the necessary legal permissions to work here.

Teckro Benefits

25 days holidays, entitlement increases with length of service
Pension, available immediately upon joining Teckro
Healthcare
Life Insurance
Share Options
50% Maternity leave pay after capped length of service
Paid Paternity leave scheme
Bike to Work/ Tax Saver Scheme
Gym/Wellness Allowance
Sports and Social Club

We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you!

By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.

Quick apply

Refine Your Search

escalation specialist jobs in dublin, d

Product Support Specialist

Specialist, (Supervisory), Fund/Client Accounting Representative II

Technical Services Manager

Case Reviewer [D]

Child Safety Team Lead, EMEA - Trust & Safety

Speculative Applications - Embedded GSOC- Program Specialist

Global Operations Manager

Workplace Experience Concierge

Financial Crime Senior Manager, Hybrid

Workplace Experience Concierge

Site Procurement Senior Specialist

AI or Digital Assets Risk Specialist, Senior Vice President

Expense Admin Team Leader

Lock Up Manager

Technical Support Engineer

Project Manager - CRM & Loyalty

Customer Service Supervisor

Healthcare Centre of Excellence Manager

Talent Attraction Operations Manager

Product Manager – Customer Technology & Loyalty

I want to receive the latest job alerts for escalation specialist in dublin, d

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