Find team member Jobs in cork, c

Customer Service Support
Sherpa Kids —Kinsale, County Cork
- €28,000–€30,000 a year
- Full-time
- Hybrid work
- Childcare
- Microsoft Excel
- Customer service
Quick apply
14h
Kitchen Porter
Aramark Ireland —Cork, County Cork
- Full-time
- English
- No degree
Quick apply
Sheet Metal Fabrication Operative
Architectural & Metal Systems —Cork, County Cork
- €15.37–€15.96 an hour
- 8 hour shift
- No degree
- Welding
- Hand tools
- Wellness program
- Employee assistance program
Quick apply
Customer Success Lead
Energywise Ireland —Cork, County Cork
- Full-time
- Management
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
14d
Warehouse General Operative (CGI)
Kepak Group —Midleton, County Cork
- Full-time
- Forklift
- Warehouse experience
- Manufacturing
- Annual leave
Quick apply
Shop Lead
Wurth Ireland —Cork, County Cork
- €45,200 a year
- Full-time
- Sales
- Supervising experience
- No degree
- Annual leave
- Employee assistance program
Quick apply
Senior Planner Position – CSR (Cork)
Cunnane Stratton Reynolds —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills

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Customer Service Support

Sherpa Kids -
Kinsale, County Cork

Quick apply

Job details

Full-time
€28,000–€30,000 a year
14 hours ago

Qualifications

Childcare
Microsoft Excel
Customer service
Communication skills

Full job description

Company Description

Sherpa Kids Ireland provides fun, engaging, and safe Before-School, After-School and Holiday Programmes for children.

Job Description

We are seeking a highly organised and customer-focused Customer Service Support team member to act as a key point of contact for parents and schools across our services. This is a fast-paced, customer-facing role requiring strong communication skills, calm problem-solving ability, and confidence managing both operational and financial queries.

The successful candidate will always represent the business professionally, ensuring parent concerns are handled with empathy, efficiency, and a solutions-focused mindset.

Qualifications

Key Responsibilities

Customer Support & Parent Communication

Act as the first point of contact for parent queries via phone and email
Handle both operational and financial queries professionally and accurately
Resolve customer issues directly where possible, not simply triaging queries onwards
Support parents with bookings, attendance updates, account queries, and service information
Communicate clearly and confidently with customers during sensitive or challenging situations
De-escalate complaints and manage customer fallout calmly and professionally
Act as a positive ambassador for the business in all customer interactions

Operations & Administration

Manage and monitor child attendance records accurately
Ensure operational information is updated correctly across systems
Apply company policies consistently while also using sound judgement and common sense
Escalate issues appropriately where required
Maintain accurate records and documentation

Financial & Systems Support

Respond to parent billing and payment queries
Support invoice and account-related administration
Use Excel and internal systems confidently to manage data and reporting
Assist with tracking operational and customer service metrics

Skills & Experience Required

Previous experience in customer service or customer support roles
Strong verbal and written communication skills
Excellent phone and email manner and ability to build trust with parents
Ability to remain calm under pressure and handle difficult conversations professionally
Strong problem-solving skills with the ability to use initiative and common sense
High attention to detail and organisational ability
Comfortable working across multiple systems and tasks simultaneously
Good working knowledge of Microsoft Excel
Ability to interpret and apply company policies appropriately
Experience in childcare, education, scheduling, or service operations is advantageous

Personal Attributes

Empathetic and approachable
Solutions-oriented mindset
Resilient and composed in challenging situations
Team player with a proactive attitude
Professional and dependable
Customer-first approach

Quick apply

Refine Your Search

team member jobs in cork, c

Customer Service Support

Kitchen Porter

Sheet Metal Fabrication Operative

Customer Success Lead

Warehouse General Operative (CGI)

Shop Lead

Senior Planner Position – CSR (Cork)

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