Find director of quality Jobs in limerick, lk

Customer After Sale Technical Support Engineer - Ireland
Failte Solar —Birdhill, County Tipperary
- Full-time
- Engineering
- English
- In-person
Quick apply
Clinical Nurse Specialist Medical Oncology - Limerick Cancer Centre
UPMC —Limerick, County Limerick
- €62,077.17–€76,158.63 a year
- Microsoft Powerpoint
- Microsoft Word
- Nursing
- Annual leave
Electrical Commissioning Manager
H&F Electrical Contractors —Limerick, County Limerick
- Full-time
- Microsoft Office
- No degree
- Mentoring
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Clinical Nurse Specialist Medical Oncology - Limerick Cancer Centre
UPMC —Limerick, County Limerick
Undertake comprehensive patient assessment to include physical, psychological, social and spiritual elements of care using best evidence based practice.
€62,077.17–€76,158.63 a year
Clinical Nurse Specialist Radiation Oncology - Limerick Cancer Centre
UPMC —Limerick, County Limerick
Undertake comprehensive patient assessment to include physical, psychological, social and spiritual elements of care using best evidence-based practice in…
€62,077.17–€76,158.63 a year

I want to receive the latest job alerts for director of quality in limerick, lk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of quality jobs near limerick, lk

Clinical Nurse Specialist jobs in Limerick, County Limerick

Engineer jobs in Galloping Green, County Dublin

Technical Support Engineer jobs in Letterkenny, County Donegal

Technical Support Engineer jobs in Galway, County Galway

Technical Support Engineer jobs in Blackrock, County Dublin

Technical Support Engineer jobs in Carlow, County Carlow

Commissioning Manager jobs in Dublin, County Dublin

Account Manager jobs in Galway, County Galway

Operations Manager jobs in County Cork

Product Manager jobs in Cork, County Cork

Clinical Nurse Specialist jobs in County Westmeath

Clinical Nurse Specialist jobs in Naas, County Kildare

Clinical Engineering jobs in Dublin, County Dublin

Nurse Advisor jobs in County Dublin

Clinical Nurse Specialist jobs in Dublin, County Dublin

Customer After Sale Technical Support Engineer - Ireland

Failte Solar
Birdhill, County Tipperary

Quick apply

Job details

Permanent | Full-time

Qualifications

Engineering
English

Full job description

Role Purpose

The Customer After Sale Technical Support Engineer is a key contributor towards providing outstanding customer experience. Possessing detailed technical knowledge of solar ecosystem hardware and software, they provide technical support services to customers (installers) and internal team-members. This includes training, advice, troubleshooting, issue resolution, sales support and continuous improvement activities.

Role Parameters

Reporting to:

Head of Technical Support Department/Technical Director
Number of reports: 0 initially
Location: Birdhill, On-site, Occasional travel to events, customer premises and site installations required.

Key Roles and Responsibilities

Key roles and responsibilities include, but are not limited to, the following:

Understand market and customer technical requirements.

Provide general technical advice and support, pre- and post-sales.

Troubleshoot and resolve technical issues escalated by our customers (installers).

Manage warranty, exchange, returns and service rebate processes.

Product performance testing and reporting.

Failure analysis and reporting on field failures and product returns.

Deliver training and evaluate the competency of trainees.

Assist with development of technical material, eg training, presentations, proposals, manuals and troubleshooting guides.

Assist with the local certification of products.

Represent the company at conferences, launches, trade shows and other relevant industry forums.

Gather market intelligence and share with internal teams.

Contribute to the development of product development strategies and innovation.

Contribute to the development of capability and scale-up.

Compliance with Environmental, Health, Safety and Quality laws, regulations, policies and procedures.

Conduct that aligns with Climate Action Plan & Energy's Vision and Values.

Measures of Success

Customer satisfaction, eg Net Promoter Score.

Issue response and resolution timeframes.

Customer complaints.

Equipment downtime, eg % of fleet online.

Compliance with laws, regulations, policies and procedures.

Executive satisfaction with contributions to product strategy, innovation and operational outcomes.

Key Competencies / Experience

The successful candidate will be able to demonstrate well-developed competencies and deep experience (at least 3 years) in the following:

Solar ecosystem hardware, software and communications systems (batteries, inverters, solar panels, EV chargers, meters, energy management).

Hands-on installation, commissioning, troubleshooting and issue resolution.

Market technical regulations and requirements.

Technical training delivery.

Customer service and communications.

Proficient in English and also the local language, for the Germany- and Italy-based roles.

Persuasive and culturally aware communication.

Personal drive and organizational ability.

Risk awareness and compliance.

Qualifications

Engineering at graduate or trade-level.
Any industry-specific accreditations required to perform the role in the territory.

Values

Failte Solar is culture based on the values of Integrity, Sustainability, Innovation, Expertise and Enjoyment.

Note: Key roles and responsibilities and other elements of this role description will evolve and change over time. It will be updated as required.

Quick apply

Refine Your Search

director of quality jobs in limerick, lk

Customer After Sale Technical Support Engineer - Ireland

Clinical Nurse Specialist Medical Oncology - Limerick Cancer Centre

Electrical Commissioning Manager

More jobs to discover

I want to receive the latest job alerts for director of quality in limerick, lk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected