Find Networking technical support level 2 Jobs

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Work from home
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1d
Field Support Engineer
INNOVATE —Dublin, County Dublin
- €330–€340 a day
- 8 hour shift
- Windows
- No degree
- In-person
Quick apply
22h
Solutions Support Engineer
Wiz —Remote
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
ICT Support Technician
Marymount University Hospital & Hospice —Cork, County Cork
- €36,109–€55,463 a year
- Full-time
- Azure
- Software troubleshooting
- Maintenance
8d
IT Support Analyst
NFP Corp —Dublin, County Dublin
- Hybrid work
- Windows
- Microsoft Office
- Communication skills
- Annual leave
IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
- Annual leave
6d
IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
- Annual leave
6d
Level 2 Engineer
Ekco —Cork, County Cork
- Customer service
- Windows
- IT
Quick apply
Solutions Support Engineer
Wiz, Inc. —Cork, County Cork
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
Cybersecurity Engineer 2
Arctic Wolf —Cork, County Cork
- €48,000–€133,000 a year
- Full-time
- English
- Windows
- Mentoring
- Annual leave
- Employee assistance program
IT Onsite Support Administrator
Advanced Micro Devices, Inc —Dublin, County Dublin
- Full-time
- Computer Science
- Windows
- Bachelor's degree
2d
Support Engineer IAM ( OneLogin)
One Identity —Cork, County Cork
- Full-time
- Azure
- Salesforce
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16h
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
Security Analyst
Unum Group —Carlow, County Carlow
- Full-time
- Computer Science
- Windows
- Analysis skills
- Annual leave
Enterprise Tech Supp Advisor (ETP700)
One Identity —Cork, County Cork
- Full-time
- Azure
- Customer service
- Windows
IT & Digital Business Partner
ESB —Dublin, County Dublin
- €71,000–€84,000 a year
- Full-time
- Computer Science
- No degree
- IT
6d
Hydro Team Member, Electrical and Instrumentation, Donegal Stations X2
ESB —Donegal, County Donegal
- €44,788–€50,483 a year
- Weekend availability
- Hybrid work
- Maintenance
- Project management
- No degree
14d
IT Systems Administrator
Mason Hayes & Curran LLP —Dublin, County Dublin
- Full-time
- Azure
- Windows
- SQL
Quick apply
Manufacturing Engineer (Mid‑Level / Professional)
Abbott Laboratories —Clonmel, County Tipperary
- Full-time
- No degree
- Leadership

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

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Job details

Permanent | Full-time
1 day ago

Benefits

Free parking
Work from home
On-site parking

Qualifications

Jira
Azure
Operating systems
Software troubleshooting
Customer service
CCNA
Encryption
Japanese
Windows
Bash (Unix shell)
SQL
DHCP
AWS
Zendesk
Remote access software
IT support
Scripting
DNS
TeamViewer
Solarwinds
ServiceNow
VMWare
Linux
TCP/IP
Communication skills
Python
PowerShell
Active Directory
VPN

Full job description

PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Dublin.

Contract: Permanent contract

Onsite: 4 days per week onsite, work from home on Fridays

Location: Dublin 1, with free onsite parking

Prerequisites: ITIL V4, Microsoft Certifications including MD 102

Skills/Requirements

Technical Skills

Operating Systems: Advanced knowledge of various operating systems like Windows, macOS, and Linux.
- Installing, configuring, and troubleshooting OS-related issues.
- Knowledge of Active Directory (AD), Group Policies, and domain-related issues (for Windows environments).
Network Troubleshooting:
- In-depth understanding of networking concepts such as DNS, DHCP, TCP/IP, subnetting, VLANs, and firewalls.
- Diagnosing and resolving issues related to routers, switches, firewalls, and VPNs.
- Monitoring and maintaining network performance.
Hardware and Software Troubleshooting:
- Ability to diagnose hardware failures (laptops, desktops, servers).
- Knowledge of software deployment, updates, and patch management.
Virtualization: Familiarity with virtualization platforms like VMware, Hyper-V, or VirtualBox.
Cloud Technologies: Understanding cloud platforms (AWS, Azure, Google Cloud) and managing cloud services like virtual machines, storage, and cloud backups.
Scripting and Automation: Basic scripting knowledge (PowerShell, Bash, Python) for automating routine tasks and troubleshooting complex issues.

Advanced Troubleshooting and Problem Solving

Root Cause Analysis: Ability to perform deep dives into issues to identify root causes rather than simply resolving symptoms.
Log Analysis: Reading and interpreting system and network logs to diagnose and resolve technical issues.
System Performance Tuning: Diagnosing performance bottlenecks in hardware, applications, and networks, and suggesting improvements.
Incident Management: Following standard ITIL (Information Technology Infrastructure Library) practices for incident escalation, documentation, and resolution.

Communication Skills

Customer Service: Communicating complex technical information in a user-friendly way to non-technical staff or clients.
Collaboration: Working effectively with Level 1 (frontline) support teams, and escalating issues to Level 3 or specialized support teams when necessary.
Documentation: Creating and updating technical documentation, including knowledge base articles and standard operating procedures (SOPs).
Ticket Management: Using ticketing systems (e.g., Jira, ServiceNow, Zendesk) to manage and resolve technical support requests.

Security Awareness

Cybersecurity Knowledge: Awareness of security best practices, threat mitigation, and basic concepts like encryption, VPNs, multi-factor authentication (MFA), and firewalls.
Endpoint Security: Ensuring that workstations, laptops, and mobile devices are secured against potential threats.
Backup and Disaster Recovery: Familiarity with backup solutions, disaster recovery planning, and ensuring data integrity.

Database Management

Basic SQL Knowledge: Understanding of databases and SQL queries for troubleshooting database-related issues or working with database administrators (DBAs).
Backup and Restore: Ability to perform basic database backups and restore operations in case of failure.

Project Support

Support for IT Projects: Participating in IT projects such as software rollouts, infrastructure upgrades, or migrations.
Change Management: Understanding change control processes and ensuring that system changes are well-documented and implemented according to organizational policies.

Remote Support Tools

Remote Troubleshooting: Proficiency with tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP) for assisting users remotely.
Monitoring Tools: Familiarity with network and system monitoring tools (e.g., Nagios, SolarWinds, PRTG) to proactively identify issues.

Time Management and Prioritization

Task Prioritization: Ability to prioritize tasks based on the severity and impact of technical issues.
Multitasking: Managing multiple incidents or service requests at the same time while ensuring timely resolution.

Vendor and Third-Party Support

Vendor Management: Liaising with third-party vendors for escalated technical issues related to specific hardware or software products.
Warranty and RMA (Return Merchandise Authorization) Management: Handling warranty claims and equipment replacements through vendor support.

Certifications:

Essential

Microsoft Certifications: (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified).
ITIL Foundation V4: For understanding IT service management (ITSM) processes.

Optional but Beneficial

CompTIA Network+, CompTIA Security+ for networking and security fundamentals.
Cisco Certifications: (e.g., CCNA for networking fundamentals).

Education

Third Level Education Qualification is preferable.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

IND1

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Refine Your Search

networking technical support level 2 jobs

IT Support Engineer - Level 2

Field Support Engineer

Solutions Support Engineer

ICT Support Technician

IT Support Analyst

IT Support Engineer (Tier 2)

IT Support Engineer (Tier 2)

Level 2 Engineer

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Cybersecurity Engineer 2

IT Onsite Support Administrator

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Associate Systems Administrator

IT Systems Engineer

Security Analyst

Enterprise Tech Supp Advisor (ETP700)

IT & Digital Business Partner

Hydro Team Member, Electrical and Instrumentation, Donegal Stations X2

IT Systems Administrator

Manufacturing Engineer (Mid‑Level / Professional)

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