Find Technical support french Jobs in Dublin, D

Technical Support Specialist (French speaking)
EIS —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Windows
Quick apply
Technical Support Engineer - French speaking
Salesforce —Dublin, County Dublin
- Full-time
- English
- SQL
- JavaScript
Translater
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Bilingual
- English
- Analysis skills
Quick apply
Onboarding Specialist (French Speaking)
Klaviyo —Dublin, County Dublin
- €44,000–€66,000 a year
- English
- Project management
- Organisational skills
Quick apply
Application Support Analyst
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Client Optimization Specialist - Bilingual French
Indeed —Dublin, County Dublin
- €30,000–€46,000 a year
- Full-time
- English
- No degree
- In-person
- Annual leave
- Sick pay
Quick apply
French Pro Exporter
eBay Inc. —DUBLIN 15, County Dublin
- €45,240 a year
- Full-time
- Sales
- English
- Organisational skills
2d
Senior Client Insight Analyst - Bilingual French/ English
Indeed —Dublin, County Dublin
- €56,000–€84,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Doctoral degree
- Annual leave
Quick apply
Account Manager - French Speaking
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- Business development
- AI
- Annual leave
- Work from home
AI Builder, Emerging Talent - French Market
Salesforce —Dublin, County Dublin
- Full-time
- Sales
- English
- Master's degree
Outreach Operations Subject Matter Expert (With either Portuguese, French, German , Italian , Spanish or Arabic)
Cognizant —Dublin, County Dublin
- Full-time
- Spanish
- Sales
- Customer service
Account Executive, SMB - French Market
DocuSign —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Senior Onboarding Specialist - French or Portuguese speaker
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Project management
KYC / AML Officer (14 Month FTC)
Société Générale —Dublin, County Dublin
- English
- Communication skills
4d
Marketplace Advertising Graduate
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Cloud Platform Support Engineer III
Guidewire Software —Dublin, County Dublin
- Weekend availability
- Salesforce
- English
- Java
Implementation Manager
Front —Dublin, County Dublin
- €85,000–€96,800 a year
- Full-time
- Hybrid work
- English
- Project management
- Communication skills
- Annual leave
Sr Pre-Sales Solution Engineer (French speaking)
Klaviyo —Dublin, County Dublin
- €80,000–€120,000 a year
- Sales
- English
- SQL
Quick apply
Senior Success Guide - French Speaker
Salesforce —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Mentoring

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Technical Support Specialist (French speaking)

EIS -
Dublin, County Dublin

Quick apply

Job details

Full-time

Qualifications

Jira
French
Customer service
Slack
English
Windows
Mac OS
TCP/IP
Communication skills
Help desk
VPN

Full job description

Description

The Technical Support Specialist is a high-visibility role on a vital team focused on delivering exceptional customer service to the EIS client base. Tasked with initiating proactive measures that result in decreased case volume and resolution time, the Technical Support Specialist provides feedback and support to Engineers and Developers – and then back to the client. They are the ultimate team player. The Technical Support Specialist also plays a key role in maintaining the customer relationship and acts as an escalation point for production environment issues. Acting as an incident commander when critical situations arise, the Technical Support Specialist provides steady guidance to bring problems to quick resolution.

Lastly, the Technical Support Specialist ensures correct configuration of the Support tech stack, adoption and ongoing usage. The Technical Support Specialist is focused on engaging directly with internal and external customers to understand their needs, guiding them in successful use of the support software and advocating for process and product enhancements that improve the overall customer experience and system optimization.

Key Responsibilities

Working in tandem with SupportOps leadership to identify operational gaps and predict possible downtime or contributors to SLA breach
Assisting with the design, development, rollout and maintenance of support tooling and workflows within support domain
Onboarding teams and customers to SupportOps services as well as maintaining training and knowledge sharing for support domain
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Drives other teams as needed.
Advocate on behalf of the customer and collaborate with internal teams to identify Customer experience, service, product and process improvements that enhance and support EIS’s value proposition and customer engagement.
Act as incident commander and guide on-call resources to provide timely workarounds and issue resolution

Skills, Knowledge & Expertise

3 years of Technical Help Desk, Technical Support, Application Support, Production Support or related title of SaaS or complex software application or CRM solutions.
Languages : English and French
Experience consuming and resolving work through ticketing systems.
Ability to remain calm, composed and articulate when dealing with tough customer situations.
Exceptional level of ownership, dependability, and accountability.
Possesses a hunger for knowledge - always wants to learn more and do better.
Active listener, always looking to establish a strong working relationship with the customer while working toward resolution.
Collaborates easily across teams or disciplines to solve problems.
Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

Technical Skills

Bring your experience with the admin side of the Support tech stack or related tools. We use Jira, JSM, EazyBi, Datadog and similar tools/technologies. Bonus points if you’ve started a trial and know the basics.
Experience supporting users in a mixed OS environment with strong experience with Windows and macOS management
Basic TCP/IP , OSI, VPN, RDP and other networking technologies knowledge helpful
Experience with Google Workplace, Slack, EazyBi, Nuacom and Atlassian products is a plus.

Job Benefits

Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams
We are a global and modern software product company building world-class Enterprise InsurtTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery)
We work with the newest Apple Macbooks
We offer freedom - build from building your career path through development programs and exciting global mobility opportunities (we have a global culture)

Incentives and Benefits:

Allowances:

Homeworking Equipment
Mobile phone/internet coverage

Benefits:

Health Insurance for you and your dependents - eligible immediately upon joining EIS
Sport - Optional choice in Health insurance package
Pension on a Group Pension Scheme Basis

[All pay components are based on objective, gender-neutral criteria within EIS’s Compensation Policy.]

About EIS

EIS Group is the technology innovator for insurance.

EIS is an insurance software company that enables leading insurers to innovate and operate like a tech company: fast, simple, agile. Founded in 2008, EIS provides an open, flexible platform of core systems and digital solutions allowing insurers to accelerate and scale innovation, launch products faster, deliver new revenue channels, and create experiences the world will love. With thousands of APIs, the platform gives insurers the freedom to connect to a vast ecosystem of insurtech and emerging technologies. EIS powers premium growth for insurers in all lines of business worldwide. For more information visit EISGroup.com

After you submit your application for this job vacancy, your personal data will be processed according to the applicable data protection and privacy laws and will be stored in the HR unit of EIS. No personal data will be disclosed to third parties without your consent.

EIS does not use Artificial Intelligence tools or any Generative AI applications in the recruitment and hiring process as part of the screening, assessing or selection process.

At EIS we know that the diversity of our workforce is a strength. We consider for employment all qualified applicants without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.

EIS does not accept unsolicited resumes from 3rd party agencies and has no fee obligation.

Quick apply

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technical support french jobs in dublin, d

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