Find Regional head Jobs in County Dublin

Customer Excellence Lead
Novartis —Dublin, County Dublin
- Full-time
Regional Operations Manager
Actavo —Dublin, County Dublin
- €50,000–€54,000 a year
- Employee assistance program
- Referral programme
Regional Manager / Dental Sector
Total Dental Ireland —Dublin, County Dublin
- €40,000–€46,000 a year
- Full-time
- Hybrid work
- English
Quick apply
9d
European CISO
FNZ —Dublin, County Dublin
- Full-time
- No degree
Consultant - Cultural Mediation Training
UN International Organization for Migration —Dublin, County Dublin
- From €20 an hour
- Full-time
- Hybrid work
- English
- Microsoft Office
- Master's degree
Quick apply
5d
Consultant - Cultural Mediation Training
International Organization for Migration —Dublin, County Dublin
- Part-time
- English
- Master's degree
- Bachelor's degree
2d
Senior Sales Manager, Treasury, GPS
HSBC Global Services Limited —Dublin, County Dublin
- €95,600–€135,000 a year
- Full-time
- ERP systems
5d
Consultant - Cultural Mediation Training
Iom Usrap Dc —Dublin, County Dublin
- Part-time
- English
- Master's degree
- Bachelor's degree
2d
Head of Design
The Irish Times —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- AI
- Gym membership
Quick apply
Sales Manager
Sisgate Pro —Citywest, County Dublin
- €50,000–€72,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
3d
Sales Enablement Partner
Dojo.tech —Dublin, County Dublin
- Hybrid work
- Project management
- No degree
- Communication skills
Therapeutic Area Head Immunology, Neuroscience and CRM
Novartis —Dublin, County Dublin
- Full-time
- No degree
Temp - Technology Infrastructure Assistant Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €44,000–€84,000 a year
- Hybrid work
- Annual leave
11d
Product Manager (Senior Vice President)
Citi —Dublin, County Dublin
- €109,920–€164,880 a year
- Full-time
- Hybrid work
- No degree
- Business
- Communication skills
Senior Litigation Counsel, EMEA
TikTok —Dublin, County Dublin
EMEA Head of Transfer Agency and Investor Servicing
Northern Trust Corp. —Dublin, County Dublin
- Full-time
- Leadership
9d
Head of EMEA Partnerships
Crusoe —Dublin, County Dublin
- Full-time
- Sales
- Bachelor's degree
- In-person
Quick apply
Global Head of Talent Acquisition
Mercury Engineering —Dublin, County Dublin
- Master's degree
- Bachelor's degree
- Business
Head of Compliance
FNZ —Dublin, County Dublin
- Full-time
- No degree
- Leadership
- Communication skills
Head of Field Sales
PrepayPower —Dublin, County Dublin
- €70,000–€90,000 a year
- Full-time
- Sales
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply

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Customer Excellence Lead

Novartis -
Dublin, County Dublin

Apply Now

Job details

Full-time

Full job description

Summary

#LI-Hybrid

The Customer Excellence Lead acts as the execution engine for customer engagement success, ensuring launch readiness, high-quality content activation and precise omnichannel orchestration. The role governs and deploys execution excellence frameworks such as ICE, IpEx and IMEx to drive consistent standards across teams, while leading capability development to future-proof the organization and maximize customer engagement impact.

About the Role

Job Purpose

Serve as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned, content is activated across channels and customer journeys are orchestrated with precision. The role oversees execution excellence frameworks such as ICE, IpEx and IMEx, and leads capability development across the organization to enable consistent, compliant and high-impact engagement.

Major Accountabilities

Content Activation & Channel Orchestration

Ensure content created by Therapeutic Areas, Value & Access, Communications, Patient Advocacy and Medical Affairs is activated and usable across field force and functional platforms (OnCore CRM).
Ensure customer journeys are validated, aligned with content usage and optimized for impact.
Provide omnichannel implementation guidance and channel upskilling including SFMC orchestration and iCVA usage.
Oversee tagging, FUSE uploads and MLR processes to ensure execution standards across Commercial, V&A and Medical teams.
Provide customer journey insights to continuously refine engagement.
Execute integrated customer journeys across CRM, SFMC and rep-triggered tools aligned with TA strategies.

ICE Deployment & Orchestration

Orchestrate all ICE ways of working including workshops and handshake meetings at country level.

Marketing Excellence & One Brand Plan Orchestration

Ensure One Brand Plan milestones are executed on time with clear metrics and governance.
Drive marketing excellence standards and OBP framework implementation to uplift marketer capability and future-proof execution.

Launch Excellence Orchestration

Ensure end-to-end execution of local Launch Readiness Reviews (LRR).
Partner with global and regional teams to enhance launch readiness processes and operational excellence.

Capability Building

Act as the country voice of learning within learning governance forums.
Deploy and localize global learning curricula aligned to country needs and international priorities.
Partner with TA Heads and functional leads to align capability development with business priorities.
Support change management and adoption of new tools, journeys and standards.

Training Execution & Delivery

Deliver and localize global learning experiences ensuring relevance and impact.
Collaborate with technology owners to support implementation and usage of capability tools.
Ensure best-practice sharing and consistent onboarding across field and office-based roles.
Monitor training adoption and effectiveness and report outcomes to functional leadership.

Omnichannel Orchestration & Customer Journeys

Provide implementation guidance and upskilling on SFMC, iCVA, RTEs and video calls.
Design and deliver targeted capability building on content activation and omnichannel standards.
Support handshake meetings between international and local brand teams to ensure operating model adoption.

Leadership & Culture

Foster an engaged, high-performance culture through clear goals, coaching and continuous development.
Attract, develop and retain future-ready talent and strengthen succession pipelines.
Role model Novartis Leadership Expectations and Behaviors with a growth mindset.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

General Management

Location

Ireland

Site

Dublin (Country President Office (CPO))

Company / Legal Entity

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

regional head jobs in county dublin

Customer Excellence Lead

Regional Operations Manager

Regional Manager / Dental Sector

European CISO

Consultant - Cultural Mediation Training

Consultant - Cultural Mediation Training

Senior Sales Manager, Treasury, GPS

Consultant - Cultural Mediation Training

Head of Design

Sales Manager

Sales Enablement Partner

Therapeutic Area Head Immunology, Neuroscience and CRM

Temp - Technology Infrastructure Assistant Vice President

Product Manager (Senior Vice President)

Senior Litigation Counsel, EMEA

EMEA Head of Transfer Agency and Investor Servicing

Head of EMEA Partnerships

Global Head of Talent Acquisition

Head of Compliance

Head of Field Sales

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