Find Customer engineer Jobs in Remote

Customer Support Engineer
Incognito Software —Remote
- Full-time
- Remote
- Oracle
- Linux
- Python
Software Engineer (Frontend)
Revolut —Remote
- €15,700–€40,000 a month
- Full-time
- Remote
- English
- JavaScript
- No degree
2d
Solutions Support Engineer
Wiz —Remote
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
11d
Full Stack AI Engineer (Remote in Ireland)
Otonomee —Remote
- Remote
- Azure
- JavaScript
- AI
Quick apply
10d
Service Desk Manager
PFH Technology Group —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
Applied AI Engineer
Revolut —Remote
- Full-time
- Remote
- SQL
- AI
- Python
Creative Strategist
Fuelerate —Remote
- €2,500–€3,500 a month
- Full-time
- Remote
Quick apply
Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
5d
Senior Site Reliability Engineer
Honeycomb.io —Remote
- €140,590–€165,400 a year
- On call
- Remote
- AWS
- Project management
- Communication skills
- Annual leave
9d
Product Designer (Platform)
Revolut —Remote
- Full-time
- Remote
- Computer Science
- System design
- Master's degree
11d
Staff Machine Learning Engineer
Zendesk —Remote
- Full-time
- Remote
- Research
- Java
- Python
DevSecOps Engineer
Typeform —Remote
- Remote
- Azure
- AWS
- AI
Head of Web, Unsplash
Getty Images —Remote
- Remote
- JavaScript
- Leadership
- Employee stock purchase plan
- Annual leave
Quick apply
Product Owner - Hiring Sprint
Revolut —Remote
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Product Owner (Technical)
Revolut —Remote
- €21,700–€50,900 a month
- Full-time
- Remote
- No degree
- Communication skills
Site Reliability Engineer
NetApp —Remote
- Remote
- Azure
- Customer service
- Maintenance
- Employee stock purchase plan
- Annual leave
Middle/Senior Automation QA Engineer
Intelvision —Remote
- Full-time
- Remote
- English
- JavaScript
1d
Senior Solutions Engineer
Remote —Remote
- €80,000–€120,000 a year
- Remote
- Master's degree
- AI
- Communication skills
- Annual leave
- Work from home
9d
Software Engineer (Java) - Core Platform
Revolut —Remote
- €7,200–€8,000 a month
- Full-time
- Remote
- Computer Science
- English
- Java
Staff Software Engineer
G-P —Remote
- €85,000–€114,000 a year
- Full-time
- Remote
- Engineering
- AWS
- AI
Quick apply

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Customer Support Engineer

Incognito Software -
Remote

Apply Now

Job details

Full-time

Qualifications

Jira
Oracle
XML
Solaris
Technical support
Bash (Unix shell)
SOAP
DHCP
Zendesk
PostgreSQL
SDKs
Perl
REST
DNS
Linux
TCP/IP
Python
MySQL
Help desk

Full job description

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

Incognito is looking for a Customer Support Engineer Tier I located in Ireland!

As a CS Engineer, you are responsible for helping Incognito's customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping the world's broadband operators as part of our fun, tight-knit team.
We are looking for a proactive, self-driven professional who thrives in tackling complex technical challenges. You will leverage your existing technical expertise while continuously expanding your skill set to solve critical problems for some of the world’s top Service Providers. The ideal candidate is resourceful, adaptable, and capable of taking ownership - someone who seeks out solutions, learns quickly, and takes charge when faced with knowledge gaps.

This is a fully remote role where you will work primarily out of your home office in Ireland. We also have an office space in Dublin which can be used for in-person meetings and co-working.

Main Responsibilities:

Provide pre and post-sales technical support via email, phone, and remote access including: delivering presentations, training sessions, and demos for customers.
Write and proofread documentation including self-help documents and knowledgebase articles.
Escalate customer issues when appropriate.
Cross-functional teamwork with Engineering and Marketing to provide valuable input on product development.
Participate in developing RCA documents
Contribute to product development by reporting and qualifying JIRA issues to our Product Teams
Contribute to scale customer service by developing tools and scripts to automate Support processes
Work independently to troubleshoot complicated network problems, and collaborate in a team environment.
Demonstrate your proven ability to learn new technologies and tools

Requirements:

Post-secondary degree and 2 years of relevant working experience.
Intermediate knowledge of DHCP and DNS protocols
Intermediate operational knowledge of Linux and/or Solaris administration
Intermediate knowledge in Network and TCP/IP Protocols
Experience troubleshooting large databases (e.g. Oracle, Postgres, MySQL, Mongo).
Working knowledge of REST APIs, SOAP, XML, SDK implementation

Nice to Have

Experience writing scripts in a shell language (Perl, Bash, Python, etc.)
Knowledge of DOCSIS, Packetcable, SIP, or TR-069 / User Services Platform (USP)
Previous technical support or help desk experience
Experience with Zendesk
Experience working with and configuring hardware devices such as routers and switches

Apply Now

Refine Your Search

customer engineer jobs in remote

Customer Support Engineer

Software Engineer (Frontend)

Solutions Support Engineer

Full Stack AI Engineer (Remote in Ireland)

Service Desk Manager

Applied AI Engineer

Creative Strategist

Incident Management Analyst

Senior Site Reliability Engineer

Product Designer (Platform)

Staff Machine Learning Engineer

DevSecOps Engineer

Head of Web, Unsplash

Product Owner - Hiring Sprint

Product Owner (Technical)

Site Reliability Engineer

Middle/Senior Automation QA Engineer

Senior Solutions Engineer

Software Engineer (Java) - Core Platform

Staff Software Engineer

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