Find Ecommerce customer support Jobs in Dublin, D

Customer Experience Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Customer Support Specialist, eShop (Channel Operations)
Analog Devices —Glasnevin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
5d
E-Commerce Order Fulfilment Associate - Bookshop
Chapters Bookstore —Dublin, County Dublin
- €14.15 an hour
- Full-time
- Warehouse experience
- Time management
- Employee discount
Quick apply
E-Commerce Executive
Independent Clothing Ltd —DUBLIN 24, County Dublin
- €27,000–€35,000 a year
- Full-time
- Merchandising
- In-person
- AI
Quick apply
2d
Customer Support Specialist, Spanish (Weekend Shift)
Klaviyo —Dublin, County Dublin
- €40,000–€60,000 a year
- Weekend availability
- Spanish
- Google Suite
- English
Trust & Risk Agent
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Social media management
- Customer service
- English
- Work from home
Customer Success Manager
GreyScout —DUBLIN 1, County Dublin
- Communication skills
- Annual leave
Digital Content & Live Selling Executive
Independent Clothing Ltd —DUBLIN 24, County Dublin
- €27,000–€40,000 a year
- Full-time
- Social media management
Quick apply
2d
Early Life Specialist
Global Payments Europe, S.R.O. —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- No degree
- Annual leave
Quick apply
Marketplace Advertising Graduate
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Customer Operations Manager
Luzern eCommerce Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
13d
Analyst I, Strategy & Operations
GoFundMe —Dublin, County Dublin
- Microsoft Excel
- SQL
Customer Experience Agent (French Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Sales Advisor, Swan S/C, Co. Dublin.
Carraig Donn —Dublin, County Dublin
- Part-time
- Customer service
- Communication skills
- Employee assistance program
- Employee discount
Quick apply
1d
Content Operations Manager (eCommerce)
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Organisational skills
- Budgeting
- AI
- Annual leave
- Employee assistance program
Quick apply
14d
ECommerce Acceleration Manager
Luzern eCommerce Group —Dublin, County Dublin
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
3h
Deployment Project Coordinator
Global Payments Europe, S.R.O. —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Project management
Quick apply
Financial Crime Investigator - FTC - 12 months
TrueLayer —Dublin, County Dublin
- Hybrid work
- Business
- Communication skills
Logistics Manager (eCommerce)
Luzern eCommerce Group —Dublin, County Dublin
- Microsoft Excel
- Bachelor's degree
- AI
- Annual leave
- Employee assistance program
Quick apply
5d

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Customer Experience Agent

Whatnot -
Dublin, County Dublin

Apply Now

Job details

Full-time
€35,000–€42,500 a year

Benefits

Work from home

Qualifications

French
Order management system
Process improvement
English
E-commerce
Bachelor's degree
Zendesk
German
Dutch

Full job description

Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Dublin hub.

You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

2+ years of support experience handling email and/or chat services.
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Knowledge of Collectibles is a plus
Bachelor's degree preferred
Previous start-up experience is a plus

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our Whatnot Candidate Privacy Notice here.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

Apply Now

Refine Your Search

ecommerce customer support jobs in dublin, d

Customer Experience Agent

Customer Support Specialist, eShop (Channel Operations)

E-Commerce Order Fulfilment Associate - Bookshop

E-Commerce Executive

Customer Support Specialist, Spanish (Weekend Shift)

Trust & Risk Agent

Customer Success Manager

Digital Content & Live Selling Executive

Early Life Specialist

Marketplace Advertising Graduate

Customer Experience Agent (German Speaking)

Customer Operations Manager

Analyst I, Strategy & Operations

Customer Experience Agent (French Speaking)

Sales Advisor, Swan S/C, Co. Dublin.

Content Operations Manager (eCommerce)

ECommerce Acceleration Manager

Deployment Project Coordinator

Financial Crime Investigator - FTC - 12 months

Logistics Manager (eCommerce)

I want to receive the latest job alerts for ecommerce customer support in dublin, d

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