Find Front office supervisor Jobs

AsstMgr-Front Office I
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Assistant Front Office Manager
Marriott International, Inc —Dublin, County Dublin
- Full-time
- Hospitality
- Management
- Customer service
Front Office positions (New opening)
The July B.V. —Dublin, County Dublin
- Full-time
- Hotel
- Communication skills
- Hotel experience
Quick apply
Front Office Supervisor
NYX Hotel Dublin Portobello —DUBLIN 8, County Dublin
- Full-time
Quick apply
Senior Front Office Supervisor
Dalata —DUBLIN 22, County Dublin
- Full-time
- Hotel
- No degree
- Organisational skills
- Employee assistance program
Quick apply
7d
Supervisor Front-Office Receptionist
Mount Wolseley Hotel, Spa & Golf Resort —Carlow, County Carlow
- Full-time
- Management
- Customer service
- Hotel
- Employee assistance program
- Referral programme
Quick apply
Office and Administration Manager (Front of House)
3Dental —Galway, County Galway
- €35,000–€45,000 a year
- Full-time
- Microsoft Office
- Team management
- No degree
- Employee discount
Quick apply
8h
Guest Relations Supervisor
Fairmont Carton House —Maynooth, County Kildare
- Full-time
- English
- Communication skills
- Resort
- Free parking
- Employee assistance program
Quick apply
Front Office Supervisor
Dalata —DUBLIN 2, County Dublin
- Full-time
- Hotel
- No degree
- Organisational skills
- Employee assistance program
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Front Office Agent
Trump, Doonbeg - Front Office —Doughmore Bay, County Clare
- Part-time
- Hotel
- Organisational skills
- Communication skills
- Free parking
Quick apply
Assistant Front Office Manager
Dunboyne Castle Hotel and Spa —Dunboyne, County Meath
- Weekend availability
- Microsoft Excel
- English
- Hotel
- Employee assistance program
- Referral programme
Quick apply
Facilities & Events Supervisor
Student Centre, UCC —Cork, County Cork
- From €33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Employee discount
- Sick pay
Quick apply
11d
Supervisor Hotel Operations (m/f/d)
RUBY GMBH —Dublin, County Dublin
- Full-time
- English
- Profit sharing
Reception Supervisor
Ashford Castle —Cong, County Mayo
- Full-time
- Hotel
- Supervising experience
- No degree
- Employee assistance program
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Assistant Front Office Manager
Dalata —Cork, County Cork
- Full-time
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee assistance program
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Administrator/Receptionist
Esker Lodge —Cavan, County Cavan
- €30,000–€38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Stadium and Events Supervisor
BaxterStorey IRL —Cork, County Cork
- €15 an hour
- Part-time
- Hospitality
- In-person
- Communication skills
- Employee assistance program
Quick apply
Front Of House Supervisor - Hotel
The Gateway Hotel Swinford —Swinford, County Mayo
- Weekend availability
- Microsoft Office
- Supervising experience
- No degree
Quick apply
13d
Duty Manager (m/f/d)
Ruby Hotels —Dublin, County Dublin
- Full-time
- English
- Profit sharing
Quick apply
Guest services Attendant
Trump, Doonbeg - Front Office —Doughmore Bay, County Clare
- Weekend availability
- Hospitality
- Customer service
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Quick apply

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AsstMgr-Front Office I

Marriott International, Inc -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Hospitality
Management
Customer service
Restaurant management
Front desk
Multi-line phone systems
Guest services
Communication skills

Full job description

Additional Information
Job Number26056719
Job CategoryRooms & Guest Services Operations
Location27 St. Stephen's Green, Dublin, Dublin, Ireland
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Autograph Collection è una collezione in costante espansione di hotel indipendenti a quattro e cinque stelle, ognuno dei quali offre esperienze uniche e memorabili. Ogni hotel è stato scelto con cura per la qualità, l'originalità, il carattere audace e la capacità di offrire ai viaggiatori di oggi una gamma di esperienze esclusive adatte al loro senso individuale dello stile e dell'avventura. Tutti gli hotel Autograph Collection cercano di attrarre l'Individualista, il consumatore di riferimento del brand. L'Individualista è una persona che usa il viaggio come un'opportunità per aggiungere qualcosa alla propria storia personale: in sostanza, seleziona attentamente i nostri hotel sia per viaggi personali che di lavoro, perché sono molto più di un semplice luogo di riposo. Entrando a far parte di Autograph Collection ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il vostro percorso verso i nostri obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

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front office supervisor jobs

AsstMgr-Front Office I

Assistant Front Office Manager

Front Office positions (New opening)

Front Office Supervisor

Senior Front Office Supervisor

Supervisor Front-Office Receptionist

Office and Administration Manager (Front of House)

Guest Relations Supervisor

Front Office Supervisor

Front Office Agent

Assistant Front Office Manager

Facilities & Events Supervisor

Supervisor Hotel Operations (m/f/d)

Reception Supervisor

Assistant Front Office Manager

Administrator/Receptionist

Stadium and Events Supervisor

Front Of House Supervisor - Hotel

Duty Manager (m/f/d)

Guest services Attendant

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