Find Desktop support engineer Jobs in Dublin County Dublin

Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Azure
- Software troubleshooting
- Customer service
Quick apply
IT Support Engineer
Elwood Roberts —Dublin, County Dublin
- €30,000–€40,000 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
IT Helpdesk Support Engineer
Ergo —Dublin, County Dublin
- English
- Windows
- IT
11d
IT Support Engineer - Pharma
Ergo —Dublin, County Dublin
- English
- Windows
- No degree
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €30,000 a year
- In-person
- Communication skills
Quick apply
10d
L2 Deskside Support Engineer - Banking
Ergo —Dublin, County Dublin
- No degree
- SharePoint
- Communication skills
6d
Engineer QA, PC Apps
Dolby —Dublin, County Dublin
- Windows
- Scripting
- Communication skills
L3 IT Engineer with Microsoft POTY
Ergo —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
Junior Database QA Automation Engineer, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- Java
Full Stack Software Engineer, Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Engineer, PC Apps
Dolby —Dublin, County Dublin
- Windows
- C++
- Software development
Senior Engineer QA, PC Apps
Dolby —Dublin, County Dublin
- Windows
- C++
- Communication skills
Field Service Engineer
Landmark Technologies Ltd —Dublin, County Dublin
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
Senior Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- In-person
- Communication skills
Quick apply
6d
Software Engineer - Communications
Phorest —DUBLIN 7, County Dublin
- Remote
- Java
- JavaScript
- Employee assistance program
Quick apply

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Desktop Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

desktop support engineer jobs in dublin county dublin

Desktop Support Engineer

Desktop & Site Support Engineer

IT Support Engineer - Level 2

IT Support Engineer

IT Helpdesk Support Engineer

IT Support Engineer - Pharma

Deskside Support Engineer

IT Airport Engineer - Dublin Airport

L2 Deskside Support Engineer - Banking

Engineer QA, PC Apps

L3 IT Engineer with Microsoft POTY

Junior Database QA Automation Engineer, Officer

Full Stack Software Engineer, Charles River Development, Officer

Associate Systems Administrator

Information Security Technical Support

Engineer, PC Apps

Senior Engineer QA, PC Apps

Field Service Engineer

Senior Airport Engineer - Dublin Airport

Software Engineer - Communications

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