Find it support Jobs in dundalk, lh

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
Quick apply
Junior Systems Administrator
GenetiQ —Dundalk, County Louth
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
- Annual leave
Quick apply
Store Colleague
JDSPORTS —Dundalk, County Louth
- €14.25 an hour
- Weekend availability
- No degree
- Communication skills
- Gym membership
Quick apply
Field Services Engineer
BoyleSports —Dundalk, County Louth
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
Quick apply
Application Support Consultant
GenetiQ —Dundalk, County Louth
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- ERP systems
- Annual leave
Quick apply
Web Designer & Digital Executive
Whiteriver Group —Dunleer, County Louth
- Full-time
- JavaScript
- No degree
- Communication skills
Quick apply
ARTIST/ ART TUTOR
Martin Keaveney Creative Writing —Dundalk, County Louth
- €300–€600 a month
- Part-time
- Presentation skills
- Teaching
- Flexitime
- Work from home
Quick apply
Administrator - Customer Support/Operations - Dundalk
Irish Life Financial Services Limited —Dundalk, County Louth
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance program
Financial Accountant
BoyleSports —Dundalk, County Louth
- Microsoft Excel
- Organisational skills
- IT
Quick apply
10d
Treasury Administrator
BoyleSports —Dundalk, County Louth
- Full-time
- Microsoft Excel
- In-person
- Communication skills
Quick apply
1d
OT Infrastructure Engineer
WuXi Biologics —Dundalk, County Louth
- Engineering
- Windows
- Project management
Housing Officer (12 Month Fixed-Term)
Tuath Housing Association —Dundalk, County Louth
- Full-time
- Hybrid work
Quick apply
Swim Co-ordinator
Aura Holohan Group —Dundalk, County Louth
- Part-time
- English
- No degree
- Leadership
- Employee assistance program
Quick apply
Graduate Staff Midwife 2143GSM526
Health Service Executive —Louth, County Louth
10d
Assistant Manager
Sports Direct —Dundalk, County Louth
- €42,500 a year
- Full-time
- Management
- Leadership
- Annual leave
Quick apply
Graduate Design Engineer
Terex Corporation —Carrickmacross, County Monaghan
- Full-time
- CAD
- Communication skills
- Annual leave
14d
Cleaner
Aura Holohan Group —Dundalk, County Louth
- Part-time
- English
- Cleaning
- Employee assistance program
Quick apply
Quality Control Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
Quick apply
Learning and Development Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
- Leadership
Quick apply
People Business Partner - ROI
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
Quick apply

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

Quick apply

Refine Your Search

it support jobs in dundalk, lh

Service Desk Analyst

Junior Systems Administrator

Store Colleague

Field Services Engineer

Application Support Consultant

Web Designer & Digital Executive

ARTIST/ ART TUTOR

Administrator - Customer Support/Operations - Dundalk

Financial Accountant

Treasury Administrator

OT Infrastructure Engineer

Housing Officer (12 Month Fixed-Term)

Swim Co-ordinator

Graduate Staff Midwife 2143GSM526

Assistant Manager

Graduate Design Engineer

Cleaner

Quality Control Manager

Learning and Development Manager

People Business Partner - ROI

I want to receive the latest job alerts for it support in dundalk, lh

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