Find manager smb Jobs in county dublin

Head of Customer Experience | Dublin (Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
- Leadership
Account Manager - SMB - DACH Market
TikTok —Dublin, County Dublin
- Management
- Social media management
- English
SMB Account Manager, BeNeLux
TikTok —Dublin, County Dublin
- Sales
- Social media management
- Analysis skills
SMB Strategy Product Marketing Manager, EMEA
TikTok —Dublin, County Dublin
- Marketing
11h
Account Manager
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Human resources
- Annual leave
SMB Account Manager - Israeli Market
TikTok —Dublin, County Dublin
- Sales
- Social media management
- Analysis skills
8d
Sales Lead, SMB Performance Solutions - CEIN
TikTok —Dublin, County Dublin
- Sales
- Project management
- Continuous improvement
2d
SMB Field Marketing Manager- French Market
Salesforce —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- No degree
Enterprise Sales Lead
Softcat —Dublin, County Dublin
- Hybrid work
- Sales
Implementation Manager (Enterprise)
Rippling —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Google Suite
- Sales
- Project management
Agency Partner Manager, Italy - Global Business Solutions
TikTok —Dublin, County Dublin
- Sales
- English
- Marketing
Sales Lead, SMB Performance Solutions - DACH
TikTok —Dublin, County Dublin
- Sales
- English
- Project management
2d
SMB Strategic New Business Executive - Netherlands
TikTok —Dublin, County Dublin
- Sales
- Business development
Sales Manager, SMB Sales, Google Customer Solutions (German Market)
Google —Dublin, County Dublin
- Full-time
- Sales
- English
- Business development
14d
SMB Strategic New Business Executive - Israel
TikTok —Dublin, County Dublin
- Sales
- Business development
Agency Partner Manager - French Market
TikTok —Dublin, County Dublin
- Sales
- Marketing
Customer Account Executive
dbt Labs —Dublin, County Dublin
- Hybrid work
- SQL
- Communication skills
Agency Partner Manager - Polish Market
TikTok —Dublin, County Dublin
- Spanish
- Sales
- Marketing
SMB Strategic New Business Executive - Italy
TikTok —Dublin, County Dublin
- Sales
- Business development
SMB Strategic New Business Executive - Spain
TikTok —Dublin, County Dublin
- Spanish
- Sales
- Business development

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Head of Customer Experience | Dublin (Hybrid)

Hadfield Green
DUBLIN 2, County Dublin

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Job details

Qualifications

SaaS
Leadership

Full job description

Head Customer Experience

Location: Dublin (Hybrid – Mon, Tues, Thurs in office)

We’re seeking a high-impact, hands-on Head of Customer Experience to stabilise, strengthen and elevate our end-to-end customer lifecycle.

This is a transformation mandate, not a caretaking role.

You’ll lead a lean but experienced function spanning Customer Support and Customer Success. Support is led by a long-tenured, well-regarded manager, with out-of-hours coverage delivered by a third-party partner. Customer Success comprises a team of 4–5 professionals. The structure is intentionally lean and expected to remain so, which makes focus, prioritisation and execution critical.

You’ll bring proven SaaS Customer Success leadership experience, particularly managing SMB customers at scale in high-volume environments (~1,500 customers). We need someone who can introduce clarity, structure, tooling and operational rigour, quickly and pragmatically.

The ideal candidate has:

Successfully rebuilt or upgraded under-invested CS and Support functions
Secured internal buy-in and investment to modernise operations
Implemented meaningful process and tooling improvements
Delivered measurable gains in retention, satisfaction and lifecycle performance
Led teams through change with credibility and momentum

You’ll be a positive, action-oriented leader who thrives without a fully formed playbook. Equally comfortable in strategy and day-to-day execution, you’ll modernise systems (including AI and automation where appropriate), elevate performance standards and build a scalable customer engine.

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Refine Your Search

manager smb jobs in county dublin

Head of Customer Experience | Dublin (Hybrid)

Account Manager - SMB - DACH Market

SMB Account Manager, BeNeLux

SMB Strategy Product Marketing Manager, EMEA

Account Manager

SMB Account Manager - Israeli Market

Sales Lead, SMB Performance Solutions - CEIN

SMB Field Marketing Manager- French Market

Enterprise Sales Lead

Implementation Manager (Enterprise)

Agency Partner Manager, Italy - Global Business Solutions

Sales Lead, SMB Performance Solutions - DACH

SMB Strategic New Business Executive - Netherlands

Sales Manager, SMB Sales, Google Customer Solutions (German Market)

SMB Strategic New Business Executive - Israel

Agency Partner Manager - French Market

Customer Account Executive

Agency Partner Manager - Polish Market

SMB Strategic New Business Executive - Italy

SMB Strategic New Business Executive - Spain

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