Find individual contributor Jobs in dublin county dublin

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Patient Safety Partner
Roche —Dublin, County Dublin
- Nursing
- Master's degree
- Bachelor's degree
Senior Business Systems Analyst- Data Steward
Optum —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Chief Technology Officer
FOODHUB —Dublin, County Dublin
- €200,000–€400,000 a year
- Full-time
- Hospitality
- Computer Science
- In-person
- Annual leave
Quick apply
2d
Contractor | Editor, Inspiration & Gift, Lonely Planet
Red Ventures —Dublin, County Dublin
- €40,000–€55,000 a year
- Full-time
- Remote
- Project management
- Annual leave
- Employee assistance program
7h
CRM Specialist
2K —Dublin, County Dublin
- Data analysis skills
- Analysis skills
- Mentoring
Quick apply
11d
Early Careers Lead
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee discount
Quick apply
People Systems & Analytics Specialist (Workday)
Clio —Dublin, County Dublin
- €58,600–€79,200 a year
- Full-time
- Microsoft Excel
- SQL
- Human resources
Test Support Engineer (Maternity Cover)
Cubic³ —Dublin, County Dublin
- Remote
- Azure
- Computer Science
- SQL
DevOps Engineer, Charles River Development, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Reporting Expertise Specialist M/F
Amundi —Dublin, County Dublin
- Microsoft Excel
- Management
- English
8d
State Services Administrator
Ayvens —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Fuel card
Sales Development Representative (Dutch Speaker)
DocuSign —Dublin, County Dublin
- Sales
- English
- Business development
Manager, Customer Product Support
Asana —Dublin, County Dublin
- €95,000–€108,000 a year
- Spanish
- Leadership
- Communication skills
- Work from home
Quick apply
Senior Customer Success Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Work from home
Machine Learning Engineer
DocuSign —Dublin, County Dublin
- Computer Science
- Java
- Master's degree
InfoSec Analyst I
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Computer Science
- AWS
1d
Enterprise Market Development Representative - French Speaker
DocuSign —Dublin, County Dublin
- Salesforce
- English
- Business development
Single Sponsor Clinical Project Manager II - Dublin office (3 days a week)
サイネオス・ヘルス —DUBLIN 2, County Dublin
- Hybrid work
- Bachelor's degree
- Organisational skills
- Communication skills
Product Operations Specialist
SoSafe —Dublin, County Dublin
- Full-time
- Remote
- Communication skills
- Referral programme

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

individual contributor jobs in dublin county dublin

Project & Change Delivery Manager

Patient Safety Partner

Senior Business Systems Analyst- Data Steward

Chief Technology Officer

Contractor | Editor, Inspiration & Gift, Lonely Planet

CRM Specialist

Early Careers Lead

People Systems & Analytics Specialist (Workday)

Test Support Engineer (Maternity Cover)

DevOps Engineer, Charles River Development, Officer

Reporting Expertise Specialist M/F

State Services Administrator

Sales Development Representative (Dutch Speaker)

Manager, Customer Product Support

Senior Customer Success Manager

Machine Learning Engineer

InfoSec Analyst I

Enterprise Market Development Representative - French Speaker

Single Sponsor Clinical Project Manager II - Dublin office (3 days a week)

Product Operations Specialist

I want to receive the latest job alerts for individual contributor in dublin county dublin

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