Find Second line support Jobs in Dublin, D

Application Support Engineer, Managed Print Services
Bizquip Limited —Sandyford, County Dublin
- €30,000–€40,000 a year
- Full-time
- Microsoft Access
- Azure
- Customer service
- Flexitime
- Work from home
Quick apply
8d
AI Compliance (Second Line of Defence) - Vice President
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- English
- Master's degree
- Bachelor's degree
Deputy Harbour Master
Dublin Port Company —DUBLIN 1, County Dublin
- Full-time
- Master's degree
- Leadership
- Communication skills
Quick apply
6d
Research Programme Officer x 2 (Specified Purpose up to 12 months)
Research Ireland —Dublin, County Dublin
- €52,546–€75,472 a year
- Overtime
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Life insurance
Quick apply
1d
EMT2
Jabil Circuit —Bray, County Wicklow
- Full-time
- Assembly
- No degree
- Welding
Compliance Manager
ESB —Dublin, County Dublin
- €86,300–€101,600 a year
- Full-time
- Organisational skills
- SharePoint
- Communication skills
6d
Financial Crime Investigator - FTC - 12 months
TrueLayer —Dublin, County Dublin
- Hybrid work
- Business
- Communication skills
Software Engineering Manager
Viasat, Inc. —DUBLIN 2, County Dublin
- Full-time
- Mentoring
- Agile
- AI
Assistant Financial Accountant
City Education Group —Dublin, County Dublin
- €36,605 a year
- Full-time
- Microsoft Excel
- English
- Accounting
Associate (Tunnel)
COWI —Dublin, County Dublin
- Full-time
- Hybrid work
- Business development
14d
Co-National Specialty Director, Higher Specialist Training Neonatology
RCPI —DUBLIN 2, County Dublin
- Office experience
Quick apply
23h
BIM Technician - Data Centres
Ethos —Dublin, County Dublin
- Holidays
- Hybrid work
- Communication skills
7d
Lead generation and Sales & Retention Support
Drivalia (formerly ALD Automotive) —Sandyford, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Basic Grade Pharmacist - temporary
Tallaght University Hospital —Tallaght, County Dublin
- Full-time
- No degree
- Annual leave
- Sick pay
10d
Artic Drivers Swords
Zellwood Ltd —Swords, County Dublin
- Weekend availability
- Driving
Project Coordinator (Pre-Construction)
Ethos —Dublin, County Dublin
- Holidays
- Hybrid work
- Project management
- Leadership
- Communication skills
7d
QA Engineer
Holafly —Dublin, County Dublin
- Hybrid work
- Azure
- SQL
- JavaScript
- Annual leave
Administrative Assistant Grade IV, Part time (33.25 hrs) Temporary Outpatients Department
Tallaght University Hospital —Tallaght, County Dublin
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
2d
Human Resources Associate
Iom Usrap Dc —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
10d
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills

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Application Support Engineer, Managed Print Services

Bizquip Limited
Sandyford, County Dublin

Quick apply

Job details

Permanent | Full-time
€30,000–€40,000 a year
8 days ago

Benefits

Company car
Flexitime
Work from home
On-site parking

Qualifications

Microsoft Windows Server
Microsoft Access
Azure
Customer service
Apache Hive
LogMeIn
Windows
SQL
Firewall
DHCP
JavaScript
IT support
LDAP
DNS
TeamViewer
TCP/IP
Communication skills
PowerShell
Active Directory

Full job description

Company overview

As a well-established, 2nd generation family-owned Irish company in operation since 1984 located in Sandyford, Dublin 18, Bizquip are a business (B2B) service provider, specialising in workspace solutions.

We offer a full turn-key solution to all office requirements across workplace technology, commercial interiors and office supplies.

Bizquip proactively support a large customer base of Government, corporate and SME clients nationwide.

Our Workplace Technology team includes 18 in-house technical team members, with vast experience in managed print services & document management solutions.

We are seeking an Application Support Engineer to join our experienced team, assisting with client-based solution deployment and support within our Workplace Technology team, with a focus on managed print services & document management solution support.

Role overview

Bizquip is seeking an Application Support Engineer to support customers using print management, secure print, cloud print, document workflow, and document management solutions.

This role is suited to someone with strong general IT, application support, troubleshooting, and customer service experience within managed print services and document workflow solutions.

The successful candidate will support solutions such as PaperCut MF & Hive, Tungsten ControlSuite & Printix, DocuWare, Laserfiche ECM MyQ, YSoft SAFEQ, and similar platforms.

This is primarily a post-sales support and application support role, covering remote support, helpdesk support, issue triage, configuration changes, customer communication, escalation management, documentation, and support for new implementations.

Ongoing support often involves troubleshooting various aspects of print management applications, such as; checking print queues, user sync, device status, embedded device behaviour, network connectivity, firmware differences, print drivers, logs, and PaperCut admin configuration, so the role needs a structured troubleshooter rather than someone who already knows every product.

Key responsibilities

Provide first and second line support for print management, secure print, cloud print, and document workflow solutions.
Support customer environments using PaperCut MF, PaperCut Hive, Print Deploy, Mobility Print, embedded MFD applications, scan workflows, and reporting.
Triage and resolve customer support tickets within agreed SLAs.
Troubleshoot issues relating to print queues, drivers, user authentication, card login, scan workflows, device connectivity, Active Directory sync, Microsoft 365, Azure / Entra ID, and network access.
Review PaperCut admin interface status, user logs, job logs, device errors, and support information.
Gather diagnostic information including screenshots, application logs, device logs, print provider logs, Windows Event Viewer logs, and print job details.
Support upgrades, minor configuration changes, user setup, group sync changes, print queue changes, and scan action amendments.
Escalate complex technical issues to senior engineers, vendors, or software partners where required.
Communicate clearly with customers, internal service teams, sales teams, and vendors.
Maintain accurate support notes, customer configuration records, knowledge base articles, and ticket documentation.
Provide remote support using tools such as TeamViewer, LogMeIn, and similar platforms.
Assist implementation engineers with testing, handover, and post-go-live support.

Essential skills and experience

2+ years’ experience in application support, IT support, helpdesk support, technical support, or software support, preferable within Managed Print Services.
Strong troubleshooting skills across Windows, Microsoft 365, Active Directory / Entra ID, networking, DNS, DHCP, TCP/IP, and basic firewall concepts.
Experience supporting business applications in a customer-facing or helpdesk environment.
Ability to read logs, follow structured troubleshooting steps, document findings, and escalate clearly.
Good understanding of Windows print queues, print drivers, shared printers, network printers, or willingness to learn.
Strong customer communication skills and ability to explain issues clearly.
Experience working to SLAs and managing support tickets.
Good documentation discipline.

Desirable experience

PaperCut MF, PaperCut Hive, PaperCut NG, Print Deploy, Mobility Print, Web Print, or Integrated Scanning.
Print server support, Windows Server, SQL basics, Azure, Microsoft 365, LDAP, or secure LDAP.
Ricoh, HP, Brother, or other MFD platforms.
Tungsten Printix, Tungsten ControlSuite, DocuWare, MyQ, YSoft SAFEQ, AP Essentials, or similar document workflow platforms.
Basic scripting such as PowerShell, SQL queries, batch files, or JavaScript.
Experience with ECM, document capture, scan workflows, or AP automation.
Experience supporting remote users and field-based customers.

Personal attributes

Practical, organised, and calm under pressure.
Strong problem solver with a methodical approach.
Customer-focused and professional.
Comfortable learning specialist software products.
Good attention to detail.
Able to work independently while escalating appropriately.
Strong written notes and documentation habits.

Pay: €30,000.00-€40,000.00 per year

Benefits:

Company car
Flexitime
On-site parking
Work from home

Application question(s):

Are you within commuting distance to Sandyford, Dublin?

Experience:

Managed Print Services: 3 years (preferred)

Work authorisation:

Ireland (required)

Work Location: Hybrid remote in Sandyford, County Dublin

Quick apply

Refine Your Search

second line support jobs in dublin, d

Application Support Engineer, Managed Print Services

AI Compliance (Second Line of Defence) - Vice President

Deputy Harbour Master

Research Programme Officer x 2 (Specified Purpose up to 12 months)

EMT2

Compliance Manager

Financial Crime Investigator - FTC - 12 months

Software Engineering Manager

Assistant Financial Accountant

Associate (Tunnel)

Co-National Specialty Director, Higher Specialist Training Neonatology

BIM Technician - Data Centres

Lead generation and Sales & Retention Support

Basic Grade Pharmacist - temporary

Artic Drivers Swords

Project Coordinator (Pre-Construction)

QA Engineer

Administrative Assistant Grade IV, Part time (33.25 hrs) Temporary Outpatients Department

Human Resources Associate

IT Systems Administrator – Contract (Dublin, Ireland)

I want to receive the latest job alerts for second line support in dublin, d

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